Out of Hours Call Handling

Official notice

Authority: Chesterfield Borough Council (Local council)

ServicesAward procedure without prior publication of a call for competition

Sectors: Business Services & Consultancy (79) Delivery: East Midlands (UKF)

Awarded value£32,006published contract · exc. VAT

Awarded 26 Jun 2026no call for competition

Awarded to SPS Doorguard Limited

What is being bought

Published requirement description

Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours.

The contract will cover an array of services including, but not limited to

Emergency out of hour repairs
Supporting tenants locked out of properties
Dog Warden Services
Drainage
Flooding
Homelessness
Emergency Planning
Other ad hoc requests

CPV: Telephone-answering services

The lotProcurement structure

single lot · no lot value published

Lot #1This is a contract award notice for the provision of Out of Hours Call Handling…Awarded

This is a contract award notice for the provision of Out of Hours Call Handling services for Chesterfield Borough Council. The contract was procured via a call-off from the EEM Framework Vacant Property Services ref EEM071. The total contract value is a maximum of £32,006.00 excl. VAT.

Delivery: East Midlands

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 26 Jun 2026, 13:44 BST
Last source update: 26 Jun 2026, 13:44 BST
Authority reference: DN817253
FTS notice number: 2026/S 000-060347
Classification (CPV): Telephone-answering services
Delivery area: East Midlands (UKF)
Official registry OCID: ocds-h6vhtk-06be3b Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Under threshold procurement via Direct Award through Framework

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £32,0061 contract exc. VAT

Bids received 1

Contracts signed 1latest 26 Jun 2026

Awarded to	Value	Date	Status
SPS Doorguard Limited	£32,006 †	—	Awarded

Contracts

Contract 060347-2026-1 · SPS Doorguard Limited
Signed
26 Jun 2026
Value
£32,006
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

Chesterfield Borough Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Town Hall, Rose Hill, Chesterfield, East Midlands, S401LPContact name, email

Dispute resolution & review bodies

The High Court of Justice Royal Courts of JusticeReview body London

Bidders & participating suppliers

1 commercial party on the notice

SPS DoorguardAwarded supplierGB-COH: SC113186 Glasgow, East Midlands

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.