Out of Hours Call Handling

{
  "id": "060347-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-06-26T13:44:51+01:00",
  "ocid": "ocds-h6vhtk-06be3b",
  "buyer": {
    "id": "GB-FTS-139160",
    "name": "Chesterfield Borough Council"
  },
  "awards": [
    {
      "id": "060347-2026-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-SC113186",
          "name": "SPS Doorguard"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "DN817253",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "This is a contract award notice for the provision of Out of Hours Call Handling services for Chesterfield Borough Council. The contract was procured via a call-off from the EEM Framework Vacant Property Services ref EEM071. The total contract value is a maximum of £32,006.00 excl. VAT.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKF"
          }
        ]
      }
    ],
    "title": "Out of Hours Call Handling",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours.\nThe contract will cover an array of services including, but not limited to\n• Emergency out of hour repairs\n• Supporting tenants locked out of properties\n• Dog Warden Services\n• Drainage\n• Flooding\n• Homelessness\n• Emergency Planning\n• Other ad hoc requests",
    "classification": {
      "id": "79510000",
      "scheme": "CPV",
      "description": "Telephone-answering services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Under threshold procurement via Direct Award through Framework",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-139160",
      "name": "Chesterfield Borough Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKF12",
        "locality": "Chesterfield",
        "postalCode": "S401LP",
        "countryName": "United Kingdom",
        "streetAddress": "Town Hall, Rose Hill"
      },
      "details": {
        "url": "https://www.chesterfield.gov.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Chesterfield Borough Council",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "Christian  Blakemore",
        "email": "procurement@chesterfield.gov.uk"
      }
    },
    {
      "id": "GB-COH-SC113186",
      "name": "SPS Doorguard",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKF",
        "locality": "Glasgow",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "SC113186",
        "scheme": "GB-COH",
        "legalName": "SPS Doorguard"
      }
    },
    {
      "id": "GB-FTS-183843",
      "name": "The High Court of Justice Royal Courts of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "The High Court of Justice Royal Courts of Justice"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "060347-2026-1",
      "value": {
        "amount": 32006,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "060347-2026-1",
      "dateSigned": "2026-06-26T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}