Official UK procurement notice
Telephony and Communication Services Dynamic Purchasing System
Authority: Scottish Government (Central government)·Consortium: 2 public authorities
What is being bought2 lots · detail below
Published requirement descriptionThe Authority is further extending its collaborative Dynamic Purchasing System (DPS) for Telephony and Communication Services for an additional 24 months until 27 March 2028.
The DPS comprises of two lots:
Lot 1 - Telephony and Communication Services
Lot 2 - Enterprise Bundled Services
The Authority wishes to take this opportunity to refresh the supplier list to ensure current suppliers retain the minimum qualifying criteria, still have up-to-date contact details and still wish to remain as a supplier. Accordingly, suppliers that are currently on the DPS are required to refresh and resubmit their Single Procurement Document (SPD) in order to remain as a DPS supplier. There is no need to resubmit any case study evidence for current suppliers. Current suppliers are required to submit an updated SPD within six weeks of this Contract Notice being issued. Failure to do so will result in current suppliers being removed from the DPS.
Full details of the requirement can be found on a previous Contract Notice which was issued on 17 February 2022, details as follows:
Reference No:FEB441070
OCID:ocds-r6ebe6-0000672959
- Recurrence: January 2028
CPV: Accessories for sound and video equipment · Audio-visual equipment · Bridge software package · Call centre · Communication and multimedia software package · Communication land-line rental · Communication software package · Communications server software package · Data network management and support services · Dedicated-business telephone network services · Earphones · Electronic message and information services · +45 more
How this dynamic market works
From the published notice- Type
- Dynamic market (open)
- Bids received
- 2 bids received · 1 suppliers appointed
Lots and requirements (2)Procurement structure
2 lots · no lot values publishedLot #1Telephony and Communication ServicesRenewal
Suppliers must complete the Single Procurement Document (SPD) Scotland and meet the minimum entry criteria, detailed within this Contract Notice, to be established on the DPS.
Due to the wide and diverse nature of this lot, it is not possible to list all the types of services envisaged. However, some examples (non-exhaustive list) include;
Provision of voice calls services & infrastructure, electronic billing services, broadband provision & services, Direct Dial-In (DDI) provision, traditional telephony including line rental including, telephony as a service, Public Switched Telephony Network (PSTN), Integrated Services Digital Network (ISDN), migration management support, paging services, non-geographic numbers, Directory Enquiries, Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) trunks, point to point circuits, provision of Internet Protocol (IP) telephony, telephony software services, provision of telephony through a hosted or cloud based solution, call centre/contact centre, maintenance and support services, messaging services, unified communications, Intelligent Voice Response (IVR), automated call distribution, audio conferencing, web conferencing, video conferencing, webcasting, wi-fi services.
Suppliers must have at least 12 months experience delivering the types of services within this lot. Please provide details about the services you can provide under this lot including at least 2 relevant case study examples from the last 3 years. Examples from public and/or private sector may be provided. Please try and be as clear and concise as possible and preferably within 2 sides of text on the relevant case study evidence form. Do not include hyperlinks or embed files to this response and ensure acronyms are explained in full. Note: at least two case study examples are required for each lot.
A copy of the case study evidence form can be found at section 4C.1.2 of the Single Procurement Document (SPD) Scotland within Public Contracts Scotland – Tender (PCS-T). The form should be downloaded, populated with relevant case study examples and uploaded.
Suppliers can apply for either or both lots.
Suppliers should be aware there is not a requirement to provide all services within this lot, applications can be submitted for discrete elements of the services. Additional information: Economic operators may be excluded from this DPS if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.
Lot #2Enterprise Bundled ServicesRenewal
Suppliers must complete the Single Procurement Document (SPD) Scotland and meet the minimum entry criteria detailed within this Contract Notice to be established on the DPS.
The scope of this lot will include all services as detailed within Lot 1 and will also include mobile voice and data services.
This lot will provide a one stop shop for organisations who wish to purchase all their telephony and communication solutions through a single procurement exercise.
Mobile voice and data services can be procured via this lot but only as part of wider services from Lot 1 and cannot be procured as a standalone requirement.
Suppliers must have at least 12 months experience delivering the services within this lot. Please provide details about the services you can provide under this lot including at least 2 relevant case study examples from the last 3 years. Examples from public and/or private sector may be provided. Please note that suppliers are required to demonstrate case study evidence of providing bundled services. This evidence should include mobile voice and data services in addition to some, or all, of the services within Lot 1 as single project/procurement.
Please try and be as clear and concise as possible and preferably within 2 sides of text on the relevant case study evidence form. Do not include hyperlinks or embed files to this response and ensure acronyms are explained in full. Note: at least two case study examples are required for each lot.
A copy of the case study evidence form can be found at section 4C.1.2 of the Single Procurement Document (SPD) Scotland document within Public Contracts Scotland – Tender (PCS-T). The form should be downloaded, populated with relevant case study examples and uploaded.
Suppliers can apply for either or both lots. Additional information: Economic operators may be excluded from this DPS if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Economic & financial standing
It is a requirement of this DPS that suppliers hold or can commit to obtain prior to being established on the DPS, the types of insurance indicated below:
Employer's (Compulsory) Liability Insurance = in accordance with any legal obligation for the time being in force.
Public Liability insurance of Minimum GBP 1M
Professional Indemnity insurance of Minimum GBP 1M
Suppliers from the UK will be required to provide their tax reference numbers: i.e. Value Added Tax registration number, PAYE collection reference and Corporation Tax or Self-Assessment reference, as applicable. Please enter this number in section 2A question 2A.2 of the SPD.
Overseas and non-UK suppliers will be required to submit a certificate of tax compliance obtained from the country in which they are a resident for tax purposes.
- Technical & professional ability
To gain entry to the DPS, it is mandatory that suppliers hold a suitable third party Cyber Security accreditation e.g. Cyber Essentials, Cyber Essentials Plus, ISO 27001:2013, IASME Gold or are able to provide evidence of equivalency as part of their application. Failure to confirm that a suitable third party accreditation is held (or failure to provide suitable evidence of equivalency) will result in suppliers not gaining entry to the DPS. The response to the Cyber Security question should be provided at section 2.4 within PCS-T.
- “Telephony and Communication Services Dynamic Purchasing System” is a dynamic market: the contest is a place on its panel, not a single contract.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Open admission
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Dynamic market
- Who may use this agreement
- Any qualifying supplier may apply while the market is open
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · January 2028
- First published
- 10 Aug 2021, 16:14 BST
- Last source update
- 18 Feb 2026, 11:50 GMT
- Authority reference
SP-21-039- FTS notice number
2026/S 000-014683- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02d30eFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: This notice formally further extends the Scottish Government collaborative Telephony and Communication Services (TCS) Dynamic Purchasing System (DPS) for an additional 24 months until 27 March 2028. The DPS will remain open for new suppliers to apply to join. The Authority wishes to take this opportunity to refresh the supplier list to ensure existing suppliers retain the minimum qualifying criteria, still have up-to-date contact details and still wish to remain as a supplier. Accordingly, suppliers that are currently on the DPS are required to refresh and resubmit their Single Procurement Document (SPD) in order to remain as a DPS supplier. There is no need to resubmit any case study evidence for current suppliers. Current suppliers are required to submit an updated SPD within six weeks of this Contract Notice being issued. Failure to do so will result in current suppliers being removed from the DPS. Further details including a supplier guide and current supplier list can be found at the following URL - https://www.gov.scot/publications/telephony-communications-services-dynamic-purchasing-system/ Full details of the requirement can be found on a previous Contract Notice which was issued on 17 February 2022, details as follows: Reference No:FEB441070 OCID:ocds-r6ebe6-0000672959 For information, the reference to the Scottish Business Pledge within Public Contracts Scotland-Tender is no longer valid and should be ignored. No form of volume guarantee has been granted by the Authority. The Authority shall not be bound to order any of the services referred to within each lot description. The DPS will be open to entrants throughout its life who meet the minimum criteria. The Authority will have the right to request evidence that entry criteria is still valid at any point during the life of the Dynamic Purchasing System with evidence to be provided via an updated SPD to the Authority within 5 working days of request being issued. There will be an ongoing requirement for suppliers to provide management information on call-off contracts awarded under this DPS and failure to provide management information may result in suppliers being removed from the DPS. A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363 Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ A summary of the expected community benefits has been provided as follows: Community Benefits requirements will be determined at each individual call-off contract. (SC Ref:818737)
How to participate & submission route
Official notice Apply via Public Contracts Scotland- Requests to participate (first stage)
- —
- Admission period ends
- 27 Mar 2028, 12:00 BST
- Clarification deadline
- —
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
Timeline
15 Oct 2021 → 27 Mar 2028 · 4 dates- Next notice expected15 Oct 2021, 00:00 BST
- Notice published244 days ago18 Feb 2026, 11:50 GMT
- Today20 Oct 2026
- Invitations to tender expected27 Mar 2028, 00:00 BST
- Admission / appointment period endsperiod end, not a bid countdown27 Mar 2028, 12:00 BST
Notice history
12 events · 5 releases on Find a Tender · since 17 Feb 2022- Published value published: £12,000,00017 Feb 2022, 15:44 GMT
- Status changed to active17 Feb 2022, 15:44 GMT
- Procurement method changed17 Feb 2022, 15:44 GMT
- Deadline published: 28 Mar 2025, 12:00 GMT17 Feb 2022, 15:44 GMT
- Status changed to complete14 Oct 2022, 11:07 BST
- Buyer details updated14 Oct 2022, 11:07 BST
- Published value updated to £30,000,00011 Dec 2024, 08:53 GMTwas £12,000,000
- Status changed to active11 Dec 2024, 08:53 GMT
- Deadline moved to 27 Mar 2026, 12:00 GMT11 Dec 2024, 08:53 GMT+364 days · was 28 Mar 2025, 12:00 GMT
- Buyer details updated11 Dec 2024, 08:53 GMT
- Published value updated to £48,000,00018 Feb 2026, 11:50 GMTwas £30,000,000
- Deadline moved to 27 Mar 2028, 12:00 BST18 Feb 2026, 11:50 GMT+731 days · was 27 Mar 2026, 12:00 GMT
Routine re-releases (5)
- 2022-02: 1 release · 17 Feb 2022
- 2021-08: 1 release · 10 Aug 2021
Commercial outcome & contract awardsAwards so far
Published awards, contracts and bid statistics, not a forecast1 suppliers are admitted to this dynamic market without individual award values or dates, see the supplier list below.
Contracts
Contract 028967-2022-582924-1
- Signed
- 11 Oct 2022
- Value
- £196,205
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Telephony and Communication Services | 2bids · 2 electronic · 2 from abroad | 1 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- Edinburgh Sheriff CourtReview body
- Edinburgh Sheriff Court and Justice of the Peace CourtReview body
Suppliers admitted to the dynamic market
1 commercial party on the notice- Gamma TelecomAdmitted to the market
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice; the tender pack is on the portal.