Official UK procurement notice
JHG - Out of Hours Call Handling Tender
Authority: Jigsaw Homes Group (Public body)
What is being bought
Published requirement descriptionOut of Hours Call Handling Service
CPV: Telephone-answering services
The lotProcurement structure
single lot · value publishedLot #1We are looking for a single out of hours call handling service, 60/40 price/quality…RenewalPublished value£50,000
We are looking for a single out of hours call handling service, 60/40 price/quality split, please refer to tender documents for more details.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 40
- Price: 60
- Price carries 60 of 100 points: a 10% discount moves about 6 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 5 Mar 2025, 17:05 GMT
- Last source update
- 5 Mar 2025, 17:05 GMT
- Award evaluation window
- 7 Mar 2025 – …
- Authority reference
JHG/OOHCALL/2025- FTS notice number
2025/S 000-008112- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04dcdfFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=233751. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (MT Ref:233751)
How it was run
Official noticeTender documents are also served through a separate tool: https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA8761 ↗
- Submission deadline
- 12 Mar 2025, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 7 Mar 2025, 12:00 GMT
Timeline
5 Mar 2025 → 12 Mar 2025 · 4 dates- Notice published5 Mar 2025, 17:05 GMT
- Bids opened7 Mar 2025, 12:00 GMT
- Bids must remain valid until7 Mar 2025, 23:59 GMT
- Submission deadline12 Mar 2025, 12:00 GMT
Notice history
1 event · 2 releases on Find a Tender- Deadline moved to 12 Mar 2025, 12:00 GMT5 Mar 2025, 17:05 GMT+5 days · was 7 Mar 2025, 12:00 GMT
Published amendments (1 · 1 deadline change)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | DeadlineTime limit · IV.2.2 | 7 Mar 2025 | 12 Mar 2025 | +5 d |
| — | Bid validityMinimum time frame during which the tenderer must maintain the tender · IV.2.6 | 7 Mar 2025 | 12 Mar 2025 | +5 d |
| — | Bid openingConditions for opening of tenders · IV.2.7 | 7 Mar 2025 | 12 Mar 2025 | +5 d |
To help bidders with excessive annual leave due to coming up to year end.
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Public Procurement Review ServiceReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria