RM6226 Debt Resolution Services - Lot 1

Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services

for use by all UK public sector bodies.

Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public

sector bodies and future successor organisations which includes Central Government Departments and

their arm’s length bodies and agencies, the wider public sector and third sector including, but not

limited to, local government, health, education, police, fire and rescue, housing associations and

charities.

This Framework Agreement replaces the Debt Management Integrator RM6180 Framework which has

now expired and the Debt Management Services RM6208 framework which will expire on 03/06/2022.

It is for delivery primarily within the United Kingdom, with some limited requirements overseas.

The key core services include:

• debt prevention services,
• managed debt collection services (managing multiple collection agencies),
• debt collection agency services (including International Collections),
• enforcement/warrant recovery services,
• debt analytics (including open-banking and complimentary data and analytics),
• data aggregation and analysis services,
• debt analytics/solutions software and integration,
• spend recovery analysis,
• debt business process outsourcing,
• fraud and error prevention and analysis,
• debt advice and guidance services.

The provision of Managed Collection Services. Suppliers are required to to provide a managed service of DCA Subcontractors to ensure all aspects of the Service Specification are delivered securely and to time and quality requirements, as well as in line with the Standards specified in the Framework Contract. Supplier’s receiving all cases from Buyers will distribute them to DCA Subcontractors. Suppliers shall provide a case management system and will add value to debt collection services through the effective use of data and analytics, and maintaining effective supplier, contract, and relationship management. Suppliers will deliver all the mandatory requirements as detailed in Framework Schedule 1 Specification.

CCS will award a Framework Contract to two (2) suppliers.

This competition will result in the award of this Lot 1 Framework Contract by CCS, and a Lot 1 Call-Off Contract by HMRC as detailed in the ITT documents.

HMRC seeks to award its Call-Off Contract for Lot 1 (Managed Collection Services) to the highest ranking supplier awarded a Framework Contract for Lot 1 (Managed Collection Services).

The award of HMRC’s Lot 1 Call-Off Contract cannot be made unless and until the Lot 1 Framework Contract has been executed and the Conditions Precedent, set out in the Framework Contract and HMRC’s Call-Off Contract, have been complied with by the Supplier.

All Lot 1 Bidders will acknowledge and accept that in submitting a tender for CCS’ Lot 1 Framework Contract and HMRC’s Lot 1 Call-Off Contract, that CCS must first award and execute the Framework Contracts before HMRC’s Call-Off Contract

HMRC’s Lot 1 Call-Off Contract may be awarded and executed, under and in accordance with Framework Schedule 7 (Call-Off Award Procedure). All Lot 1 Bidders therefore agree that their tenders for HMRC’s Lot 1 Call-Off Contract shall remain open for acceptance by HMRC until 90 days after the execution of the Lot 1 Framework Contracts by CCS and the Supplier.

Provision of Auctioneer Services for the Midlands Region. The services will be utilised as a result of the taking control of assets under Legislation and Proceeds of Crime Act. The Lot included Removal, Collection, Storage, Transportation and Sale of

assets, property, equipment or materials for a variety of Buyers and volumes.

Services required under this lot included a more specialist service including but not exclusive to;

• High value motor vehicles;
• High value boats and yachts
• High value commercial or residential property
• Specialised machinery and Equipment (including plant);
• Computers and Accessories;
• Electrical Goods
• Goods that need a special licence or permit
• On-line only asset disposal

The Auctioneers Services also includes but not limited to:

-Returning the Customer’s Goods

-Sale - Auction Planning and Advertising

-Sale - Auction Salesroom Services

-Progress Reports Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, a Final Score of 29.90

Provision of Auctioneer Services for the North Region. The services will be utilised as a result of the taking control of assets under Legislation and Proceeds of Crime Act. The Lot included Removal, Collection, Storage, Transportation and Sale of

assets, property, equipment or materials for a variety of Buyers and volumes.

Services required under this lot included a more specialist service including but not exclusive to;

• High value motor vehicles;
• High value boats and yachts
• High value commercial or residential property
• Specialised machinery and Equipment (including plant);
• Computers and Accessories;
• Electrical Goods
• Goods that need a special licence or permit
• On-line only asset disposal

The Auctioneers Services also includes but not limited to:

-Returning the Customer’s Goods

-Sale - Auction Planning and Advertising

-Sale - Auction Salesroom Services

-Progress Reports Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, a Final Score of 29.90

Provision of Auctioneer Services for the Wales Region. The services will be utilised as a result of the taking control of assets under Legislation and Proceeds of Crime Act. The Lot included Removal, Collection, Storage, Transportation and Sale of

assets, property, equipment or materials for a variety of Buyers and volumes.

Services required under this lot included a more specialist service including but not exclusive to;

• High value motor vehicles;
• High value boats and yachts
• High value commercial or residential property
• Specialised machinery and Equipment (including plant);
• Computers and Accessories;
• Electrical Goods
• Goods that need a special licence or permit
• On-line only asset disposal

The Auctioneers Services also includes but not limited to:

-Returning the Customer’s Goods

-Sale - Auction Planning and Advertising

-Sale - Auction Salesroom Services

-Progress Reports Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, a Final Score of 29.90

Provision of Auctioneer Services for the Northern Ireland Region. The services will be utilised as a result of the taking control of assets under Legislation and Proceeds of Crime Act. The Lot included Removal, Collection, Storage, Transportation and Sale of

assets, property, equipment or materials for a variety of Buyers and volumes.

Services required under this lot included a more specialist service including but not exclusive to;

• High value motor vehicles;
• High value boats and yachts
• High value commercial or residential property
• Specialised machinery and Equipment (including plant);
• Computers and Accessories;
• Electrical Goods
• Goods that need a special licence or permit
• On-line only asset disposal

The Auctioneers Services also includes but not limited to:

-Returning the Customer’s Goods

-Sale - Auction Planning and Advertising

-Sale - Auction Salesroom Services

-Progress Reports Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, a Final Score of 29.90

Provision of Process Server Services where Suppliers are required to serve a variety of documents on individuals and businesses throughout England and Wales.

The documents to be served included:

A. Statutory Demands – the Supplier shall serve on individuals and partnerships

B. Bankruptcy petitions may be filed in the High/County Court when a statutory demand is unpaid and the Supplier then shall also serve this on the individual if directed by the Buyer

C. Winding Up Petitions (Partnerships) - when a Statutory Demand is unpaid, the Supplier shall serve on partnerships if directed by the Buyer.

D. Winding Up Petitions (Companies) When a formal demand letter has been posted and remains unpaid, the Supplier shall serve a Winding Up Petition on a company if directed by the Buyer

This Lot requires Suppliers who shall provide the premises, equipment and resources for the provision of the service which also included a Tracing service. Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, a Final Score of 29.90

Provision of Spend Analytics and Recovery Services. Suppliers are required to perform a historical analysis of the Buyer’s accounts payable transaction data and systems, Other Service Provider (OSP) invoices, credit notes and payments in order to identify, investigate, report and recover any sums that have been overpaid to the Buyer’s OSPs, or HMRC in respect of overpaid or underpaid VAT.

Lot 15 specifically relates to Accounts Payable Review services which included:

A. Statement Review: provision of review and comparison of ledgers and trading accounts to identify, report and recover any unallocated amounts, credit notes or other credit balances due back to the OSP.

B. Duplicates and Payment Error Review: provision of a review of historic OSP invoices and payments to identify, report and recover any instances of payment errors through the incorrect or erroneous processing of invoices and the subsequent payments made.

C. VAT Error Review: provision of analysis of accounts payable data, transactions and the OSP invoices to identify any instances where VAT has been incorrectly input into the Buyers Accounts Payable system. Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, a Final Score of 35.00

Provision SARS General Provision Review. Suppliers will be required to perform a historical analysis of the Buyer’s accounts payable transaction data and systems, Other Service Provider (OSP) invoices, credit notes and payments in order to identify, investigate, report and recover any sums that have been overpaid to the Buyer’s OSPs, or HMRC in respect of overpaid or underpaid VAT.

Suppliers on this Lot will specifically provide Contract Compliance General Reviews of contracts and related data held by the Buyer with its OSPs for the supply of goods and services. The review shall identify, investigate, report and recover any overpayments or under-recovered balances due to The Buyer because of OSP non-compliance or failure to implement the full benefit of negotiated agreements, including but not limited to; Pricing, Discounts, Volume and/or Value related bonuses

and Service Credits. Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, a Final Score of 44.60

Provision SARS Utilities Spend Recovery Review. Suppliers were required to perform a historical analysis of the Buyer’s accounts payable transaction data and systems, Other Service Provider (OSP) invoices, credit notes and payments in order to identify, investigate, report and recover any sums that have been overpaid to the Buyer’s OSPs, or HMRC in respect of overpaid or underpaid VAT.

The review included, but not limited to the Analysis of;

• Tariff Analysis
• Distribution Charges
• Transmission Charges
• Metering Charges
• VAT
• Climate Change Levy
• Environmental Costs
• Capacity Charges
• Data Collection Charges
• Water Drainage Charges Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, a Final Score of 44.60

Provision SARS Telecommunications Spend Recovery Review. Suppliers are required to perform a historical analysis of the Buyer’s accounts payable transaction data and systems, Other Service Provider (OSP) invoices, credit notes and payments in order to identify, investigate, report and recover any sums that have been overpaid to the Buyer’s OSPs, or HMRC in respect of overpaid or underpaid VAT.

The review must include, but not limited to the analysis of;

• Public Switch Telephone Network (PSTN) lines
• Call Plans
• Multi-Protocol Label Switching (MPLS) / Ethernet
• Leased Line Services
• Maintenance Charges
• Mobile Voice/Data charges
• Other areas of overcharging, such as incorrect VAT classification and input, redundant or non-existent services, bill calculation errors, duplicated bills, unclaimed credits and unallocated amounts relating to the supply of Fixed Line and Mobile Telecoms

Further details can be found in Schedule 1 - Annex H - Spend Analytics and Recovery Services - Lot 15 to 19 Additional information: The framework will be established for 48 months,

A Framework Contract will be awarded to all bidders who achieve, or exceed, a Final Score of 44.60

Provision SARS Specialist VAT Review. Suppliers were required to perform a historical analysis of the Buyer’s accounts payable transaction data and systems, Other Service Provider (OSP) invoices, credit notes and payments in order to identify, investigate, report and recover any sums that have been overpaid to the Buyer’s OSPs, or HMRC in respect of overpaid or underpaid VAT.

The review included, but not limited to the analysis of;

• Input and Output VAT
• VAT Rates
• Exemption Calculations Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, a Final Score of 44.60

Provision of FED Data Solutions Services to enable Buyers who will require access to individual or multiple items of data in a variety of formats that they can receive from the Supplier via secure online access to Supplier systems or via other agreed secure medium. The Supplier will provide access to data and information that matches items within the requirement. This lot enabled Buyers to create bespoke data and report requests, it caters for a broad range of potential Buyer requirements. Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, Final Score of 32.72

Provision of Managed Enforcement Services. This Lot will provide a managed service of any EA

Subcontractors to ensure; all aspects of The Service are delivered securely and to time and quality

requirements, and in line with the Standards.

The Enforcement action requirements includes but not limited to;

a. Visits

b. Immobilising Vehicles and Taking Control of Goods

c. Sale of Goods

d. Information Sharing and Targeted Enforcement

Further details can be found in Schedule 1 - Annex I - Spend Managed Enforcement Services - Lot 20 Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, a Final Score minimum quality score of 29.90

Provision of Affordability Assessment and Monitoring services. The Lot included the provision of automated assessment and validation of personal financial circumstances, automated completion and validation of income and expenditure, using the Supplier’s platform, relevant technology and data including CRA data and open banking. Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, a Final Score of 24.80

Provision of FED Advisory Services where Suppliers shall provide subject matter expert personnel with the appropriate security clearances (as proscribed by the Buyer) to deliver a range of advisory service to the Buyer relating to FED including;

i. The design of new FED processes or services

ii. The review and improvement of existing FED and income generating services

iii. The review and implementation of externally procured FED and income generating products and services Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, a Final Score of 24.80

Provision of Enforcement Services which included the collection of monies owed to the Buyer through the application of enforcement activity inline with the Ministry of Justice Taking Control of Goods: National Standards (April 2014).

The lot covers a range of national and local enforcement services requirements underpinning the key deliverables.

The services included:

• Visits
• Immobilising Vehicles and Taking Control of Goods
• Sale of Goods
• Information Sharing and Targeted Enforcement
• Warrants of Arrest (Bail and no Bail and Committal)
• Optional Service - International Enforcement / Foreign Registered Vehicles Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, a Final Score of 45.32

Provision of Litigation Services for England and Wales (including the appropriate alternative action in Northern Ireland). The services included:

a. Judgement or equivalent Order to Enforce (as agreed with the Buyer)

b. Pre-enforcement / Early action Case Management

c. Pre litigation verification

d. Warrant of Execution (County Court - bailiff to attend Customer’s address);

e. Attachment of Earnings;

f. Writ of Fi Fa (High Court);

g. High Court Enforcement Agent Service;

h. Third Party Debt Order;

i. Charging Order (and apply for restriction)

j. Drive-by Asset Valuation

k. Order for Sale

l. Order to obtain information;

m. Bankruptcy (insolvency, including CVA, IVA proposals and Debt Arrangement Schemes (Scotland);

n. Order for Possession;

o. Freezing Injunctions and search orders;

p. Tomlin Order (court action is stayed);

q. European Orders for Payment;

r. European Small Claims Procedure or European Enforcement Order (if appropriate). Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, a Final Score of 24.80

Provision of Scottish Litigation Services (including the appropriate alternative action in Northern Ireland):

The services included:

A. Judgement or equivalent Order to Enforce (as agreed with the Buyer)

B. Pre-enforcement / Early action Case Management

C. Pre litigation verification

D. Warrant of Execution (County Court - bailiff to attend Customer’s address);

E. Attachment of Earnings;

F. Writ of Fi Fa (High Court);

G. High Court Enforcement Agent Service;

H. Third Party Debt Order;

I. Charging Order (and apply for restriction)

J. Drive-by Asset Valuation

K. Order for Sale

L. Order to obtain information;

M. Bankruptcy (insolvency, including CVA, IVA proposals and Debt Arrangement Schemes (Scotland);

N. Order for Possession;

O. Freezing Injunctions and search orders;

P. Tomlin Order (court action is stayed);

Q. European Orders for Payment;

R. European Small Claims Procedure or European Enforcement Order (if appropriate). Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, a Final Score of 24.80

Provision of Auctioneer Services for the London Region. The services will be utilised as a result of the taking control of assets under Legislation and Proceeds of Crime Act. The Lot included Removal, Collection, Storage, Transportation and Sale of

assets, property, equipment or materials for a variety of Buyers and volumes.

Services required under this lot included a more specialist service including but not exclusive to;

• High value motor vehicles;
• High value boats and yachts
• High value commercial or residential property
• Specialised machinery and Equipment (including plant);
• Computers and Accessories;
• Electrical Goods
• Goods that need a special licence or permit
• On-line only asset disposal

The Auctioneers Services also includes but not limited to:

-Returning the Customer’s Goods

-Sale - Auction Planning and Advertising

-Sale - Auction Salesroom Services

-Progress Reports Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, a Final Score of 29.90

Provision of Auctioneer Services for the South Region. The services will be utilised as a result of the taking control of assets under Legislation and Proceeds of Crime Act. The Lot included Removal, Collection, Storage, Transportation and Sale of

assets, property, equipment or materials for a variety of Buyers and volumes.

Services required under this lot included a more specialist service including but not exclusive to;

• High value motor vehicles;
• High value boats and yachts
• High value commercial or residential property
• Specialised machinery and Equipment (including plant);
• Computers and Accessories;
• Electrical Goods
• Goods that need a special licence or permit
• On-line only asset disposal

The Auctioneers Services also includes but not limited to:

-Returning the Customer’s Goods

-Sale - Auction Planning and Advertising

-Sale - Auction Salesroom Services

-Progress Reports Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, a Final Score of 29.90

Provision SARS Telecommunications Spend Recovery Review. Suppliers were required to perform a historical analysis of the Buyer’s accounts payable transaction data and systems, Other Service Provider (OSP) invoices, credit notes and payments in order to identify, investigate, report and recover any sums that have been overpaid to the Buyer’s OSPs, or HMRC in respect of overpaid or underpaid VAT.

The review included, but not limited to the analysis of;

• Public Switch Telephone Network (PSTN) lines
• Call Plans
• Multi-Protocol Label Switching (MPLS) / Ethernet
• Leased Line Services
• Maintenance Charges
• Mobile Voice/Data charges
• Other areas of overcharging, such as incorrect VAT classification and input, redundant or nonexistent services, bill calculation errors, duplicated bills, unclaimed credits and unallocated amounts relating to the supply of Fixed Line and Mobile Telecoms Additional information: The framework has been established for 48 months.

A Framework Contract was awarded to all bidders who achieved, or exceeded, a Final Score of 44.60