Official UK procurement notice
Community Gateway Association Out of Hours Emergency Repairs Call Handling Service - Pre Market Engagement
Authority: COMMUNITY GATEWAY ASSOCIATION LIMITED (Public body)
What is being bought
Published requirement descriptionCommunity Gateway's current contract for the Out of Hours Emergency Repairs Call Handling Service is is provided by an external Service Provider and handles 9,964 calls per annum. The current contract expires in March 2026.
The procurement process for new Out of Hours Emergency Repairs Call Handling Service is expected to commence in October 2025 with the new contract commencing by March 2026.
Prior to launching the procurement process, CGA is undertaking a Pre Market Engagement exercise.
The purpose of the Pre Market Engagement exercise is to establish:
•Market capacity and appetite
•Solution options
•Technology options
•Specification content
•Delivery model options
•Indications on cost
•Procurement options
•Implementation timescales
•Social value opportunities
•Risks
•Barriers
Further details can be found in the Pre Market Engagement Brief. To request a copy of the Pre Market Engagement Brief, please contact our appointed Procurement Advisors, Clarity Procurement Solutions:
To view this notice, please click here:
CPV: Telephone-answering services
The lotProcurement structure
single lot · no lot value publishedLot #1Planned
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Past planning notice
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 6 Jul 2025, 12:05 BST
- Last source update
- 6 Jul 2025, 12:05 BST
- Authority reference
CGAPR017- FTS notice number
2025/S 000-037609- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05598cFind a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
6 Jul 2025 → 27 Mar 2026 · 4 dates- Planning notice published6 Jul 2025, 12:05 BST
- Market engagement31 Jul 2025, 23:59 BST
The Pre Market Engagement exercise will be conducted via a 1-hour Teams meeting with each Participant during August 2025.
Meeting spaces are limited and will be allocated on a first come first served basis to Interested Parties responding to this notice.
Interested Parties wishing to attend should register their interest by no later than 31st July 2025 to our appointed Procurement Advisors, Clarity Procurement Solutions:
Interested Parties should also indicate the names and positions of those wishing to attend.
Subject to availability, meeting dates will be confirmed to Participants week commencing 4th August 2025.
- Tender notice expected387 days ago6 Oct 2025, 23:59 BST
- Contract starts216 days ago27 Mar 2026
Notice history
1 event · 1 release on Find a Tender- Preliminary market engagement notice published6 Jul 2025, 12:05 BSTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender