Search UK public tenders and contract notices

Outsourced Services

Government Commercial Agency · Central government · Nationwide (UK)

This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.

Awarded to ACCENTURE (UK) LIMITED, ARVATO LIMITED, CENTRIC HR LIMITED +24 more · 2 awards

• Accounting and auditing services
• Business services: law, marketing, consulting, recruitment, printing and security
• Call centre
• +3

Out of Hours Contact Centre Services

The Guinness Partnership · Other public body · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer ou…

Awarded to CARE QUALITY SERVICES LIMITED

• Telephone-answering services

Out of Hours Call Handling

Chesterfield Borough Council · Local authority · East Midlands

Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours…

Awarded to SPS Doorguard Limited

• Telephone-answering services

Out of Hours Phone Service

Housing Solutions · Housing · South East England

Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and e…

Awarded to DAVIES GROUP LIMITED

• Call centre
• Telephone-answering services

Out of Hours Telephone Answering Service

Broadland Housing Association · Housing · East of England

Broadland’s and Orwell’s spend during 2024/25 on the out of hours telephone service was approx. £45,000 inc VAT, however, Broadland and Orwell do not guarantee any volume of work under this contract. Broadland and Orwell reserve the right t…

Awarded to NORSE GROUP SERVICES LIMITED (09094748)

• Call centre
• Telephone switchboard services
• Telephone-answering services

Out of Hours Call Handling Service

The Swaythling Housing Society Ltd (Trading as Abri) · Other public body · Nationwide (UK)

Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This incl…

Awarded to Morgan Sindall Property Services Limited

• Call centre
• Telephone network
• Telephone operator services
• +2

Property Repairs and Maintenance

Karbon Homes · Charity · East of England, Greater London, South East England

Provision of a responsive repairs service, works to empty homes, and delivery of an out-of-hours service centre.

Awarded to Mears Limited

• Access control system
• Accommodation, building and window cleaning services
• Administrative housing services
• +3

Out of Hours Call Handling Service – 00267-CX

Stonewater Limited · Other public body · delivery region not published

Stonewater’s Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas: •Repairs and Maintenance (including esta…

Awarded to SPS Doorguard Limited

• Call centre
• Telephone-answering services

Telephony and Communication Services Dynamic Purchasing System

Scottish Government · Scotland

The Authority is further extending its collaborative Dynamic Purchasing System (DPS) for Telephony and Communication Services for an additional 24 months until 27 March 2028. The DPS comprises of two lots: Lot 1 - Telephony and Communicatio…

Awarded to Gamma Telecom Ltd

• Accessories for sound and video equipment
• Audio-visual equipment
• Bridge software package
• +3

Out of Hours Contact Centre

Aspire Housing · Other public body · West Midlands

Aspire Housing (referred to as "Aspire") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years.

Awarded to ORBIS PROTECT LIMITED

• Telephone-answering services

DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

Department of Justice · Central government · Northern Ireland

The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating…

Awarded to Withheld Section94 Supplier

• Call centre
• Computer-related professional services
• Guidance and counselling services
• +3

RM6226 Debt Resolution Services - Lot 1

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public se…

Awarded to See the full supplier list within Contracts Finder, The Minister for the Cabinet Office acting through Crown Commercial Service (CCS) · 2 awards

• Accounting and auditing services
• Accounting services
• Accounting software development services
• +3

Out of Hours and Warden Call Handling Services

mhs homes group · Other public body · South East England

The result contract will be for the provision of Out of Hours and Warden Call Handling Services.The aim is to ensure continuity of service outside regular working hours, maintaining the high standards expected by mhs homes. The successful p…

Awarded to supplier not published

• Call centre
• Telephone-answering services

Out-of-Hours Customer Support Services

Transport for Wales Rail Limited (Utility Buyer) · Other public body · Nationwide (UK)

This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escal…

Awarded to Journeycall Limited

• Call centre
• Helpdesk and support services
• Telecommunications services
• +1

PRO004931-Services-Contract-Contact Centre Resources

United Utilities Water Limited · Other public body · North West England

The scope is to include all provisions necessary to create additional resource and capacity to support UU's in-house contact centres. It is anticipated that there will be a consistent resource requirement throughout each contract year, with…

Awarded to CONCENTRIX TSC UK LTD

• Telephone-answering services

ScotRail Customer Contact Centre

ScotRail Trains Limited · Scotland

ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various met…

Awarded to Teleperformance Limited

• Call centre
• Office-support services
• Payroll management services
• +2

ESPH AB WDC Emergency Lifeline (ESPH655 JB)

Wealden District Council · Local authority · South East England

Wealden District Council are seeking a suitably qualified and experienced Contractor to monitor of a range of Alarm Monitoring Service including associated Telecare sensors and supporting Retirement Living Managers who are on/off site. Ther…

Awarded to Careium

• Alarm-monitoring services
• Telephone operator services
• Telephone-answering services
• +1

Out of Hours Telephony Services

Wales and West Housing Association Ltd · Housing · Wales (Cymru)

Wales & West Housing Group have entered into a contract with a single supplier for the provision of OOH Telephone service to deal with responsive repairs works (including emergency repairs) to its housing stock.

Awarded to Careium

• Telephone-answering services

Language Services

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

The Crown Commercial Service (the Authority) has established a comprehensive Framework Contract for Language Services, encompassing the following key components: Translation Services Transcription, Stenography and Recording Services Telepho…

Awarded to See Contracts Finder Notice for full supplier list

• Foreign language translation software development services
• Foreign language translation software package
• Graphic design services
• +3

Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring

Wales and West Housing Association Ltd · Housing · Wales (Cymru)

Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment moni…

Awarded to supplier not published

• Alarm-monitoring services
• Call centre
• Telephone-answering services

Total Language Solutions ('TLS'): Interpretation, Translation and Transcription Services

HealthTrust Europe LLP (HTE) · Nationwide (UK)

HealthTrust Europe has established a framework agreement for the supply of interpretation, translation and transcription services that includes scope for face to face Interpreting, telephone interpreting, video/remote interpreting, non-spok…

Awarded to AA GLOBAL LANGUAGE SERVICES LIMITED, Absolute Interpreting and Translations Ltd, All successful bidders as per original contract notice +16 more · 3 awards

• Foreign language translation software package
• Interpretation services
• Justice services
• +3

Contact Centres and Business Services

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Governme…

Awarded to ACCENTURE (UK) LIMITED, ARVATO LIMITED, CHARLES NOVACROFT DIRECT LIMITED +17 more · 23 awards

• Accounting and auditing services
• Accounting review services
• Accounting services
• +3

24HR TELEPHONE HELPLINE

Ministry of Defence · Central government · Nationwide (UK)

Awarded to COMBAT STRESS

• Telephone-answering services

Provision of Out of hours support for the computing and distribution Helpdesk

OPEN UNIVERSITY(THE) · Education · North East England, South East England

The Open University's Student Computing and Distribution Helpdesk (SCDHD) are appointing an 3rd party to provide out of hours (OOH) support.

Awarded to Norman Managed Services · 2 awards

• Call centre
• Telephone-answering services

EEM0071 - Vacant Property Management Framework

EFFICIENCY EAST MIDLANDS LIMITED · Other public body · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

Efficiency East Midlands Ltd (EEM) is a not for profit consortium which establishes and manages a range of Framework and DPS agreements. Our membership has now grown to 367 public sector organisations including housing associations and ALMO…

Awarded to Axis Europe Plc, GAP PROPERTY SERVICES (LEICESTER) LIMITED, GRATTON CONSTRUCTION LIMITED +7 more · 3 awards

• Accommodation cleaning services
• Building-cleaning services
• Building-inspection services
• +3

Out of Hours Call Handling Service

Orbit Group Limited · Nationwide (UK)

The Authority, is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of the Authority’s own customer call centre operat…

Awarded to Fortem Solutions Limited

• Office-support services
• Telephone-answering services

Wales Gypsy Roma and Traveller Advice and Advocacy Services

Llywodraeth Cymru / Welsh Government · Wales (Cymru)

The Welsh Government is procuring contract for a Gypsy, Roma and Traveller advice and advocacy service (“the Service”) for 2024-2028 on a pan Wales basis.

Awarded to Tros Gynnal Plant

• Call centre
• Civic betterment and community facility support services
• Community action programme
• +3

For the provision Out of Hours Emergency Telephone Monitoring Service

Karbon Homes · Housing · Nationwide (UK)

For the provision Out of Hours Emergency Telephone Monitoring Service

Awarded to ORCA BUSINESS SUPPORT LIMITED

• Telephone-answering services

Care Coordination Hub

NHS DEVON INTEGRATED CARE BOARD · NHS & health · South West England

The Care Co-ordination Hub provides a senior level, multi-disciplinary, clinical consultation service, including the ability to prescribe, which assesses patients' needs and navigates them to the right service, first time. Referrals are rec…

Awarded to Medvivo Group Ltd

• General-practitioner services
• Guidance services
• Services provided by medical personnel
• +1

Care Coordination Hub for Devon

NHS Devon Integrated Care Board (ICB) · NHS & health · South West England

NHS Devon ICB sought to commission a care coordination hub service for Devon. Medvivo Group Limited were awarded the contract for these services. Contract start date: 20th December 2023 Contract end date (including extension) 21st March 202…

Awarded to Medvivo Group Ltd

• General-practitioner services
• Guidance services
• Services provided by medical personnel
• +1

TfL 95743 Contact Centre Outsourced Services Framework

Transport for London · Other public body · Nationwide (UK), Greater London

This is

Awarded to Capita Business Services, Charles Novacroft, HGS Ltd +4 more · 12 awards

• Call centre
• Metal
• Office-support services
• +1

Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service

Belfast City Council · Local authority · West Midlands, Northern Ireland

The Northern Ireland Enterprise Support Service (NIESS) will provide enterprise support provision across four pillars (Engage, Foundation, Enabling Growth and Accelerated Scaling) for the whole of Northern Ireland. The Enquiry Handling Serv…

Awarded to Athena Health Care Group (Park Road) Ltd, LIKE US (NE) LIMITED · 2 awards

• Office-support services
• Telephone operator services
• Telephone-answering services

ID 4779419 - DfC - Housing Supply - Landlord Helpline Service

Department for Communities · Central government · Northern Ireland

The contract is to provide a helpline service offering free, confidential, impartial advice and information to registered landlords and potential landlords on compliance issues and good practice relating to private renting in NI. The advice…

Awarded to HOUSING RIGHTS SERVICE

• Business services: law, marketing, consulting, recruitment, printing and security
• Call centre
• Computer-related professional services
• +3

Business to Business Outsourced Services

NS&I · Nationwide (UK)

This contract has been awarded following the conclusion of a procurement process. B2B will be delivered predominantly in its current form and NS&I expects the supplier to transition the existing solution minimising disruption and maintainin…

Awarded to Sopra Steria Limited

• Accounting and auditing services
• Banking services
• Business and management consultancy services
• +3

Extension to Enquiry Handling Service for the Go For It Programme

Lisburn and Castlereagh City council · Local authority · Northern Ireland

An extension to the contract for the Provision of Enquiry Handling services for the Go For It programme via a single regional contract in order to achieve maximum economies of scale and ensuring consistency of delivery. The Contractor is re…

Awarded to Teleperformance Limited

• Business services: law, marketing, consulting, recruitment, printing and security
• Call centre
• Postal and telecommunications services
• +1

Out of Hours Emergency Telephony Service

Aberdeenshire Council · Local authority · Scotland

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children’s Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Currently…

Awarded to SPS Doorguard Limited · 2 awards

• Telephone operator services
• Telephone-answering services

Contact Centre as a Service (CCaaS)

ACCENT HOUSING LIMITED · Nationwide (UK)

Accent Housing Ltd (Accent) used the Crown Commercial Services (CCS) RM3808 Network services 2 Lot 13 Framework to source the services of a recognised, accredited Supplier for the design, supply, integration, installation, configuration and…

Awarded to WAVENET LIMITED

• Call centre
• Telephone-answering services

Longhurst Out of Hours Call Centre

Longhurst Group · East Midlands

Longhurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contra…

Awarded to Appello Careline Limited

• Call centre
• Telephone-answering services

NI Direct Strategic Partner

Department of Finance · Northern Ireland

Awarded to BT LIMITED

• Business and management consultancy and related services
• Business organisation services
• Call centre
• +3

The provision of an Integrated Urgent Care Service to NHS Devon Clinical Commissioning Group

NHS Devon Clinical Commissioning Group · NHS & health · South West England

NHS Devon CCG (the Commissioner) has awarded the provision of an Integrated Urgent Care Service (IUCS) for Devon. The contract is for the provision of: • 111 call handling services (NHS 111) • Clinical Assessment of 111 calls through the Cl…

Awarded to Practice Plus Group Urgent Care Limited

• Guidance services
• Health services
• Telecommunications services
• +1

DoF - Digital NI - Contact Centre Services for Government

Department of Finance · Northern Ireland

DoF is seeking to procure the services of a Supplier to deliver the following services as a minimum; a) Provision of a fully managed Contact Centre solution that can service the current needs and outcomes for Citizens. The Supplier is requi…

Awarded to SERCO LIMITED

• Administration services
• Building and facilities management services
• Call centre
• +3

Provision of an out of hours repair call handling service

Pobl Group Ltd · Wales (Cymru)

The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 10,000 calls annually.

Awarded to LLesiant Delta Wellbeing Ltd

• Call centre
• Customer services
• Housing services
• +1

ID 3338749 - DfE - Lisburn City and Castlereagh Borough Council - LED NI Business Start Up Programme - Enquiry Handling Element

Lisburn and Castlereagh Council · Local authority · Northern Ireland

Lisburn and Castlereagh City Council (LCCC) is acting on behalf of the 11 Northern Ireland Councils to appoint a Contractor to deliver an enquiry handling service for the new Go For It Programme.

Awarded to Teleperformance Limited

• Business services: law, marketing, consulting, recruitment, printing and security
• Call centre
• Telephone-answering services

PAN2300 - Emergency Repairs Call Handling Service

Leicester City Council · Local authority · Nationwide (UK)

The Housing Division within Leicester City Council manages just over 21,000 properties and we are the largest landlord in the City. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation. Ea…

Awarded to Pinnacle Connect Ltd

• Business services: law, marketing, consulting, recruitment, printing and security
• Telecommunications equipment and supplies
• Telephone-answering services

Language Services (Lots 1 to 5)

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service (CCS), as the Authority, has established a Framework Contract with multiple suppliers for the provision of Language Services including Translation, Transcription and Ancillary Services, Telephone and Video Interpret…

Awarded to AA GLOBAL LANGUAGE SERVICES LIMITED, Capita Translation and Interpreting, D A LANGUAGES LIMITED +11 more · 141 awards

• Foreign language translation software development services
• Foreign language translation software package
• Graphic design services
• +3

Call Handling Services

NORTHERN GAS NETWORKS LIMITED · North East England, North West England, Yorkshire and the Humber

The scope encompasses the provision of the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.The services provided under this agreement are as follows: - Gas Emergency Calls received f…

Awarded to CADENT GAS LIMITED · 2 awards

• Telephone-answering services

Languages

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

The provision of a Quality Assurance Service for Buyers of the Framework. This includes the provision of quality checks on the services provided by Suppliers on the Framework and any Interpreters/Translators used to deliver a Call Off Contr…

Awarded to THE LANGUAGE SHOP LIMITED

• Interpretation services
• System quality assurance assessment and review services
• System quality assurance planning services
• +2

T.4415 - Regional Support Services Gypsies and Travellers

Torfaen County Borough Council · Local authority · Wales (Cymru)

We are seeking to commission Housing Related Support Services for the following client group: - Gypsy and Traveller Regional Support Service (Torfaen County Borough Council, Newport City Council and Blaenau Gwent County Borough Council)

Awarded to Gypsies and Travellers Wales

• Civic betterment and community facility support services
• Guidance and counselling services
• Other community, social and personal services
• +3

ID 3170614 DfE - Enquiry Handling Service for the Go For It Programme

Lisburn and Castlereagh Council · Local authority · Northern Ireland

Lisburn and Castlereagh City Council (LCCC) is acting on behalf of the 11 Northern Ireland Councils to appoint a Contractor to deliver an Enquiry Handling Service to support the Go For It Programme. The primary aim of the enquiry handling s…

Awarded to supplier not published

• Business services: law, marketing, consulting, recruitment, printing and security
• Call centre
• Postal and telecommunications services
• +2