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Official procurement procedure

Contact Centre as a Service (CCaaS)

Call centre
Telephone-answering services
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Accent Housing Limited: "Contact Centre as a Service (CCaaS)". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityAccent Housing LimitedScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Accent Housing Limited
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Accent Housing Limited. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4.7Bids / Report
33.3% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 3 active published awards; 3 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityAccent Housing Limited
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSFramework
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published5 Oct 2022, 17:03 BST
Last source update5 Oct 2022, 17:03 BST
Recurring procurementNot published
ClassificationCall centre, Telephone-answering services
Delivery area
UK
OCIDocds-h6vhtk-037344
What is being bought
Accent Housing Ltd (Accent) used the Crown Commercial Services (CCS) RM3808 Network services 2 Lot 13 Framework to source the services of a recognised, accredited Supplier for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS) solution.
What changed
From the official release history
  1. Status changed to complete
    5 Oct 2022, 17:03 BST
  2. Official notice release published
    5 Oct 2022, 17:03 BST
  3. Buyer information updated
    5 Oct 2022, 17:03 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Accent Housing Ltd (Accent) used the Crown Commercial Services (CCS) RM3808 Network services 2 Lot 13 Framework to source the services of a recognised, accredited Supplier for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS) solution.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    5 Oct 2022, 17:03 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 10 May 2022, 00:00 BST · £500,988
Commercial outcome and competition
Awards
Wavenet Limited
Not published · Not published · active
Contracts
Network Services 2
£500,988 · signed 10 May 2022, 00:00 BST · active
Bid statistics
bids: 9 (lot 1)
electronicBids: 9 (lot 1)
foreignBidsFromEU: 0 (lot 1)
foreignBidsFromNonEU: 0 (lot 1)
smeBids: 0 (lot 1)
Buyer and organisations in this procedure

Accent Housing Limited

Contracting authority GB-FTS-21377
View buyer profile

  • Accent Housing Limited
    buyer

    Charlestown House, Acorn Park Industrial Estate, Charlestown, Shipley, UK, BD17 7SW
    Procurement@AccentGroup.org
    +44 1274065

  • Royal Courts of Justice
    reviewBody

    London

  • Wavenet Limited
    supplier

    One Central Boulevard, Blythe Valley Park, Shirley,, Solihull, UK, B90 8BG
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published