Find a TenderAwarded

Published 5 Oct 2022, 17:03 BST

Official UK procurement notice

Contact Centre as a Service (CCaaS)

Official notice

Authority: Accent Group Ltd (Public body)

Framework agreementServicesRestricted procedure

Sectors: Business Services & Consultancy (79) Delivery: UK

Framework ceiling (notional)Value not publishedframework ceiling, not attributable revenue

Awarded 10 May 2022

What is being bought

Published requirement description

Accent Housing Ltd (Accent) used the Crown Commercial Services (CCS) RM3808 Network services 2 Lot 13 Framework to source the services of a recognised, accredited Supplier for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS) solution.

CPV: Call centre · Telephone-answering services

How this framework works

From the published notice

Bids received: 9 bids received · 1 suppliers appointed

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: UK

79512000 Call centre

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 70%Price: 30%

Published award criteria (2)

Quality: 70
Price: 30

What this means for your bid

Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
“Contact Centre as a Service (CCaaS)” is a framework: the contest is a place on its panel, not a single contract.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Restricted procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Framework agreement
Who may use this agreement: Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 5 Oct 2022, 17:03 BST
Last source update: 5 Oct 2022, 17:03 BST
Authority reference: DN635846
FTS notice number: 2022/S 000-028016
Classification (CPV): Call centreTelephone-answering services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-037344 Find a Tender

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Suppliers appointed 1admitted to the panel · see the list ↓

Bids received 9

Contracts signed 1latest 10 May 2022

1 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

Network Services 2
Signed
10 May 2022
Value
£500,988
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
9bids · 9 electronic	0	—	—

Contracting authority & participating public bodies

Accent Housing Limited

Contracting authorityPublic bodyBody governed by public lawHousing and community amenities Charlestown House, Acorn Park Industrial Estate, Charlestown, Shipley, UK, BD17 7SWContact name, email, phone

Dispute resolution & review bodies

Royal Courts of JusticeReview body London

Framework contractors & participating bidders

1 commercial party on the notice

Wavenet LimitedFramework contractor One Central Boulevard, Blythe Valley Park, Shirley,, Solihull, UK, B90 8BG

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.