Official UK procurement notice
Longhurst Out of Hours Call Centre
Authority: Longhurst Group
What is being bought
Published requirement descriptionLonghurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contract with the successful Service Provider for a period of 5 years, with an initial term of three years and 2 further one year extensions. The estimated value of the contract is c £130k pa ex VAT.
CPV: Call centre · Telephone-answering services
The lotProcurement structure
single lot · value publishedLot #1Longhurst is one of the largest housing groups in the Midlands and East of England,…AwardedPublished value£650,000
Longhurst is one of the largest housing groups in the Midlands and East of England, they own and manage over 23,500 homes and deliver a wide range of care and support services.
Longhurst operate in 50 local authority areas, with over 1,200 colleagues, 10 office bases and over 80 care and support locations
Longhurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contract with the successful Service Provider for a period of 5 years, with an initial term of three years and 2 further one year extensions. The estimated value of the contract is c £130k pa ex VAT.
Longhurst is following an Open procurement process in accordance with the Public Contract Regulations 2015. Full details of the requirements and instructions are included in the procurement and Tender documents.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality: 60%
- Cost: 40%
Published award criteria (2)
- Quality: 60
- Cost: 40
- Suitability
As detailed in the procurement and Tender documents
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 14 Feb 2022, 13:39 GMT
- Last source update
- 27 Jul 2022, 12:12 BST
- Award evaluation window
- 16 Mar 2022 – …
- Authority reference
ECH1090- FTS notice number
2022/S 000-020453- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0316c6Find a Tender
- Performance terms
As detailed in the procurement and Tender documents
- Review procedure
The Contracting Authority will observe a 10 day stand still period following the award of the contract and conduct itself in respect of any appeals in accordance with the Public Contract Regulations 2015 (as amended)
Publisher note: The Contracting Authority reserves the right to cancel the procurement and not to proceed with the contract award at any stage of the procurement process. The Contracting Authority also reserves the right not to award the contract. Neither the Contracting Authority nor any person on whose behalf this procurement is undertaken is to be liable for any costs incurred by those expressing an interest or tendering for the contract.
How it was run
Official notice- Submission deadline
- 16 Mar 2022, 12:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 16 Mar 2022, 12:00 GMT
Timeline
16 Mar 2022 → 27 Jul 2022 · 3 dates- Submission deadline16 Mar 2022, 12:00 GMT
- Bids opened16 Mar 2022, 12:00 GMT
- Notice published27 Jul 2022, 12:12 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete27 Jul 2022, 12:12 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Appello Careline Limited | — | — | Awarded |
Contracts
Longhurst Out of Hours Call Centre · Appello Careline Limited
- Signed
- 30 May 2022
- Value
- —
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 9bids · 9 electronic | — | — | £36,000 – £131,000 |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Cabinet OfficeReview contact point
- High Court of England and WalesMediation bodyReview body
Bidders & participating suppliers
1 commercial party on the notice- Appello careline LtdAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria