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AwardedFind a Tender · award
BuyerThe Minister for the Cabinet Office acting through Crown Commercial Service
StatusAwarded
DeadlineNot published
ValueValue not published
Published27 Apr 2021

What is being bought

The provision of a Quality Assurance Service for Buyers of the Framework. This includes the provision of quality checks on the services provided by Suppliers on the Framework and any Interpreters/Translators used to deliver a Call Off Contract via the Framework. The Services delivered under this Lot include: - Assessment of a recorded face to face booking (audio or video) - Assessment of a live booking in person (Spoken & Non-Spoken) - Assessment of a telephone interpretation - Assessment of a video interpretation (Spoken & Non-Spoken) - Assessment of Spoken/Non Spoken language Interpreter via Video Role Play - Assessment of translated documents - Assessment of transcriptions - Checking that the requirements in the booking have been met by the Supplier The Supplier awarded to the Quality Assurance Lot cannot be part of any of the other Lot to prevent conflict of interests arising.

Delivery location

UK

Categories

System quality assurance planning services 72224200System quality assurance assessment and review services 72225000Telephone-answering services 79510000Translation services 79530000Interpretation services 79540000Interpretation services 79540000

Lot details

Quality Assurance Services

The Services delivered under this Lot include: - Assessment of a recorded face to face booking (audio or video) - Assessment of a live booking in person (Spoken & Non-Spoken) - Assessment of a telephone interpretation - Assessment of a video interpretation (Spoken & Non-Spoken) - Assessment of Spoken/Non Spoken language Interpreter via Video Role Play - Assessment of translated documents - Assessment of transcriptions - Checking that the requirements in the booking have been met by the Supplier

Statuscancelled

Award criteria
Quality — 70
price — 30

What is included

ItemCategoryQuantity
6System quality assurance planning services, System quality assurance assessment and review services, Telephone-answering services, Translation services, Interpretation servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is System quality assurance planning services (72224200); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7210,5392 median · 15.4 average (4,161 of 10,539 with a bid count)2 average (5,053 of 10,539 with named award suppliers)Not published
Same buyer132,363 median · 2,363 average (1 of 13 with a bid count)9 average (2 of 13 with named award suppliers)Not published
Delivery region: UK3,3252 median · 33.9 average (1,171 of 3,325 with a bid count)2.8 average (1,501 of 3,325 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementYes
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

009052-2021-RM6141-1

Statusactive
Value£3,000,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-02aacd
Latest release ID009052-2021
Latest release timestampTue Apr 27 2021 21:55:02 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
27 Apr 2021award, contract009052-2021

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "009052-2021",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "6"
      },
      {
        "id": "2",
        "value": 1,
        "measure": "smeBids",
        "relatedLot": "6"
      },
      {
        "id": "3",
        "value": 1,
        "measure": "electronicBids",
        "relatedLot": "6"
      }
    ]
  },
  "date": "2021-04-27T22:55:02+01:00",
  "ocid": "ocds-h6vhtk-02aacd",
  "buyer": {
    "id": "GB-FTS-3755",
    "name": "The Minister for the Cabinet Office acting through Crown Commercial Service"
  },
  "links": [
    {
      "rel": "prev",
      "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:455090-2020:TEXT:EN:HTML"
    }
  ],
  "awards": [
    {
      "id": "009052-2021-RM6141-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-14370",
          "name": "The Language Shop Limited"
        }
      ],
      "relatedLots": [
        "6"
      ]
    }
  ],
  "tender": {
    "id": "RM6141",
    "lots": [
      {
        "id": "6",
        "title": "Quality Assurance Services",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The Services delivered under this Lot include:\n- Assessment of a recorded face to face booking (audio or video)\n- Assessment of a live booking in person (Spoken & Non-Spoken)\n- Assessment of a telephone interpretation\n- Assessment of a video interpretation (Spoken & Non-Spoken)\n- Assessment of Spoken/Non Spoken language Interpreter via Video Role\nPlay\n- Assessment of translated documents\n- Assessment of transcriptions\n- Checking that the requirements in the booking have been met by the\nSupplier",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "70"
            },
            {
              "type": "price",
              "description": "30"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "6",
        "relatedLot": "6",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72224200",
            "scheme": "CPV",
            "description": "System quality assurance planning services"
          },
          {
            "id": "72225000",
            "scheme": "CPV",
            "description": "System quality assurance assessment and review services"
          },
          {
            "id": "79510000",
            "scheme": "CPV",
            "description": "Telephone-answering services"
          },
          {
            "id": "79530000",
            "scheme": "CPV",
            "description": "Translation services"
          },
          {
            "id": "79540000",
            "scheme": "CPV",
            "description": "Interpretation services"
          }
        ]
      }
    ],
    "title": "Languages",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "techniques": {
      "hasFrameworkAgreement": true
    },
    "description": "The provision of a Quality Assurance Service for Buyers of the Framework.\nThis includes the provision of quality checks on the services provided by Suppliers on the Framework and any Interpreters/Translators used to deliver a Call Off Contract via the Framework.\nThe Services delivered under this Lot include:\n- Assessment of a recorded face to face booking (audio or video)\n- Assessment of a live booking in person (Spoken & Non-Spoken)\n- Assessment of a telephone interpretation\n- Assessment of a video interpretation (Spoken & Non-Spoken)\n- Assessment of Spoken/Non Spoken language Interpreter via Video Role Play\n- Assessment of translated documents\n- Assessment of transcriptions\n- Checking that the requirements in the booking have been met by the Supplier\nThe Supplier awarded to the Quality Assurance Lot cannot be part of any of the other Lot to prevent conflict of interests arising.",
    "classification": {
      "id": "79540000",
      "scheme": "CPV",
      "description": "Interpretation services"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-3755",
      "name": "The Minister for the Cabinet Office acting through Crown Commercial Service",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "Liverpool",
        "postalCode": "L3 9PP",
        "countryName": "United Kingdom",
        "streetAddress": "9th Floor, The Capital Building, Old Hall Street"
      },
      "details": {
        "url": "https://www.gov.uk/ccs",
        "classifications": [
          {
            "id": "MINISTRY",
            "scheme": "TED_CA_TYPE",
            "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
          },
          {
            "scheme": "COFOG",
            "description": "Public Procurement"
          }
        ]
      },
      "identifier": {
        "legalName": "The Minister for the Cabinet Office acting through Crown Commercial Service"
      },
      "contactPoint": {
        "email": "supplier@crowncommercial.gov.uk",
        "telephone": "+44 3450103503"
      }
    },
    {
      "id": "GB-FTS-14370",
      "name": "The Language Shop Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "E16 2QU",
        "countryName": "United Kingdom",
        "streetAddress": "1000 Dockside Road"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "8882661",
        "legalName": "The Language Shop Limited"
      }
    },
    {
      "id": "GB-FTS-1244",
      "name": "The Minister for the Cabinet Office acting through Crown Commercial Service",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Liverpool",
        "postalCode": "L3 9PP",
        "countryName": "United Kingdom",
        "streetAddress": "9th Floor, The Capital, Old Hall Street,"
      },
      "identifier": {
        "legalName": "The Minister for the Cabinet Office acting through Crown Commercial Service"
      },
      "contactPoint": {
        "email": "supplier@crowncommercial.gov.uk",
        "telephone": "+44 3450103503"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "009052-2021-RM6141-1",
      "value": {
        "amount": 3000000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "009052-2021-RM6141-1",
      "dateSigned": "2021-03-30T00:00:00+01:00"
    }
  ],
  "description": "As part of this contract award notice the following documents can be accessed at:\nhttps://www.contractsfinder.service.gov.uk/Notice/1ee8fa0f-dfa4-4f53-a54d-b2c73c53ed61#\n1) Contract notice authorised customer list;\n2) Redacted Framework Contract\nThe start date of this Framework Agreement is 30/03/2021. The expiry date of the Framework Agreement is 29/03/2024. The framework will be established for 36 months, with the option to extend for 1 further period of 12 consecutive months, executed at the discretion of CCS.",
  "initiationType": "tender"
}
Complete JSON history (1 releases)
27 Apr 2021 · 009052-2021 · award, contract
{
  "id": "009052-2021",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "6"
      },
      {
        "id": "2",
        "value": 1,
        "measure": "smeBids",
        "relatedLot": "6"
      },
      {
        "id": "3",
        "value": 1,
        "measure": "electronicBids",
        "relatedLot": "6"
      }
    ]
  },
  "date": "2021-04-27T22:55:02+01:00",
  "ocid": "ocds-h6vhtk-02aacd",
  "buyer": {
    "id": "GB-FTS-3755",
    "name": "The Minister for the Cabinet Office acting through Crown Commercial Service"
  },
  "links": [
    {
      "rel": "prev",
      "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:455090-2020:TEXT:EN:HTML"
    }
  ],
  "awards": [
    {
      "id": "009052-2021-RM6141-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-14370",
          "name": "The Language Shop Limited"
        }
      ],
      "relatedLots": [
        "6"
      ]
    }
  ],
  "tender": {
    "id": "RM6141",
    "lots": [
      {
        "id": "6",
        "title": "Quality Assurance Services",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The Services delivered under this Lot include:\n- Assessment of a recorded face to face booking (audio or video)\n- Assessment of a live booking in person (Spoken & Non-Spoken)\n- Assessment of a telephone interpretation\n- Assessment of a video interpretation (Spoken & Non-Spoken)\n- Assessment of Spoken/Non Spoken language Interpreter via Video Role\nPlay\n- Assessment of translated documents\n- Assessment of transcriptions\n- Checking that the requirements in the booking have been met by the\nSupplier",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "70"
            },
            {
              "type": "price",
              "description": "30"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "6",
        "relatedLot": "6",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72224200",
            "scheme": "CPV",
            "description": "System quality assurance planning services"
          },
          {
            "id": "72225000",
            "scheme": "CPV",
            "description": "System quality assurance assessment and review services"
          },
          {
            "id": "79510000",
            "scheme": "CPV",
            "description": "Telephone-answering services"
          },
          {
            "id": "79530000",
            "scheme": "CPV",
            "description": "Translation services"
          },
          {
            "id": "79540000",
            "scheme": "CPV",
            "description": "Interpretation services"
          }
        ]
      }
    ],
    "title": "Languages",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "techniques": {
      "hasFrameworkAgreement": true
    },
    "description": "The provision of a Quality Assurance Service for Buyers of the Framework.\nThis includes the provision of quality checks on the services provided by Suppliers on the Framework and any Interpreters/Translators used to deliver a Call Off Contract via the Framework.\nThe Services delivered under this Lot include:\n- Assessment of a recorded face to face booking (audio or video)\n- Assessment of a live booking in person (Spoken & Non-Spoken)\n- Assessment of a telephone interpretation\n- Assessment of a video interpretation (Spoken & Non-Spoken)\n- Assessment of Spoken/Non Spoken language Interpreter via Video Role Play\n- Assessment of translated documents\n- Assessment of transcriptions\n- Checking that the requirements in the booking have been met by the Supplier\nThe Supplier awarded to the Quality Assurance Lot cannot be part of any of the other Lot to prevent conflict of interests arising.",
    "classification": {
      "id": "79540000",
      "scheme": "CPV",
      "description": "Interpretation services"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-3755",
      "name": "The Minister for the Cabinet Office acting through Crown Commercial Service",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "Liverpool",
        "postalCode": "L3 9PP",
        "countryName": "United Kingdom",
        "streetAddress": "9th Floor, The Capital Building, Old Hall Street"
      },
      "details": {
        "url": "https://www.gov.uk/ccs",
        "classifications": [
          {
            "id": "MINISTRY",
            "scheme": "TED_CA_TYPE",
            "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
          },
          {
            "scheme": "COFOG",
            "description": "Public Procurement"
          }
        ]
      },
      "identifier": {
        "legalName": "The Minister for the Cabinet Office acting through Crown Commercial Service"
      },
      "contactPoint": {
        "email": "supplier@crowncommercial.gov.uk",
        "telephone": "+44 3450103503"
      }
    },
    {
      "id": "GB-FTS-14370",
      "name": "The Language Shop Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "E16 2QU",
        "countryName": "United Kingdom",
        "streetAddress": "1000 Dockside Road"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "8882661",
        "legalName": "The Language Shop Limited"
      }
    },
    {
      "id": "GB-FTS-1244",
      "name": "The Minister for the Cabinet Office acting through Crown Commercial Service",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Liverpool",
        "postalCode": "L3 9PP",
        "countryName": "United Kingdom",
        "streetAddress": "9th Floor, The Capital, Old Hall Street,"
      },
      "identifier": {
        "legalName": "The Minister for the Cabinet Office acting through Crown Commercial Service"
      },
      "contactPoint": {
        "email": "supplier@crowncommercial.gov.uk",
        "telephone": "+44 3450103503"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "009052-2021-RM6141-1",
      "value": {
        "amount": 3000000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "009052-2021-RM6141-1",
      "dateSigned": "2021-03-30T00:00:00+01:00"
    }
  ],
  "description": "As part of this contract award notice the following documents can be accessed at:\nhttps://www.contractsfinder.service.gov.uk/Notice/1ee8fa0f-dfa4-4f53-a54d-b2c73c53ed61#\n1) Contract notice authorised customer list;\n2) Redacted Framework Contract\nThe start date of this Framework Agreement is 30/03/2021. The expiry date of the Framework Agreement is 29/03/2024. The framework will be established for 36 months, with the option to extend for 1 further period of 12 consecutive months, executed at the discretion of CCS.",
  "initiationType": "tender"
}