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Official procurement procedure

Out of Hours Emergency Telephony Service

Telephone operator services
Telephone-answering services
Scotland (UKM50)
Published value
Not published
Submission deadline Not published
Lots published2
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Aberdeenshire Council: "Out of Hours Emergency Telephony Service". Published status: complete. Published value: Value not published. 2 published lots. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityAberdeenshire CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Aberdeenshire Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Aberdeenshire Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
6.2Bids / Report
16.8% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 206 active published awards; 202 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityAberdeenshire Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published16 Nov 2022, 12:59 GMT
Last source update16 Nov 2022, 12:59 GMT
Recurring procurementNot published
ClassificationTelephone operator services, Telephone-answering services
Delivery area
Scotland (UKM50)
OCIDocds-h6vhtk-035b26
What is being bought
Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children’s Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Currently these services are delivered in a variety of ways, both internal and external. It is felt that the Council could provide a consistent, value for money option through the award of an external contract to deliver these services.
What changed
From the official release history
  1. Status changed to complete
    16 Nov 2022, 12:59 GMT
  2. Official notice release published
    16 Nov 2022, 12:59 GMT
  3. tender value changed
    9 Sept 2022, 16:46 BST
  4. Status changed to published status
    9 Sept 2022, 16:46 BST
  5. Official notice release published
    9 Sept 2022, 16:46 BST
  6. Submission deadline changed to published date
    9 Sept 2022, 16:46 BST
  7. Published value updated to £395,000
    11 Aug 2022, 16:58 BST
  8. Status changed to active
    11 Aug 2022, 16:58 BST
  9. Official notice release published
    11 Aug 2022, 16:58 BST
  10. Submission deadline changed to 12 Sept 2022, 12:00 BST
    11 Aug 2022, 16:58 BST
  11. Buyer information updated
    11 Aug 2022, 16:58 BST
Lots and requirements (2)
Published by the contracting authority
  • Lot 1 · #1
    Social Care / Social Work and Homelessness Telephony Service
    cancelled
    Published valueNot published
    Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children’s Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Aberdeenshire citizens requiring access to emergency Social Care/Social Work or Homelessness services, must be able to request this by calling the Aberdeenshire Council Social Care line on 03456 08 12 06. This will be diverted to the supplier’s contact centre out of office hours.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 2 · #2
    Housing Repairs and Dangerous Buildings Telephony Service
    cancelled
    Published valueNot published
    Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children’s Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Aberdeenshire Citizens requiring access to emergency Housing Repairs services, or the ability to report dangerous buildings, must be able to request this by calling the Aberdeenshire Council Housing line on 03456 08 12 03. This number will be diverted to the supplier’s contact centre out of office hours.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    16 Nov 2022, 12:59 GMT
  2. Award active
    Not published · Not published
  3. Award active
    Not published · Not published
  4. Contract active
    Signed 16 Nov 2022, 00:00 GMT · £39,750
  5. Contract active
    Signed 16 Nov 2022, 00:00 GMT · £87,500
Commercial outcome and competition
Awards
SPS Doorguard Limited
Not published · Not published · active
SPS Doorguard Limited
Not published · Not published · active
Contracts
Social Care / Social Work and Homelessness Telephony Service
£39,750 · signed 16 Nov 2022, 00:00 GMT · active
Housing Repairs and Dangerous Buildings Telephony Service
£87,500 · signed 16 Nov 2022, 00:00 GMT · active
Bid statistics
highestValidBidValue: 788194.1
lowestValidBidValue: 127250
bids: 6 (lot 1)
electronicBids: 6 (lot 1)
foreignBidsFromEU: 0 (lot 1)
foreignBidsFromNonEU: 0 (lot 1)
smeBids: 2 (lot 1)
bids: 6 (lot 2)
electronicBids: 0 (lot 2)
foreignBidsFromEU: 0 (lot 2)
foreignBidsFromNonEU: 0 (lot 2)
smeBids: 2 (lot 2)
Buyer and organisations in this procedure

Aberdeenshire Council

Contracting authority GB-FTS-756
View buyer profile

  • Aberdeenshire Council
    buyer

    Woodhill House, Westburn Road, Aberdeen, UKM50, AB16 5GB
    cpssprocurement@aberdeencity.gov.uk
    +44 1467539600

  • Aberdeen Sherriff Court
    reviewBody

    Union Street, Aberdeen

  • SPS Doorguard Limited
    supplier

    The Octagon, 35 Baird Street, Glasgow, UK, G4 0EE
    +44 1412041440
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published