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Published 11 Aug 2022, 16:58 BST

Official UK procurement notice

Out of Hours Emergency Telephony Service

Official notice

Authority: Aberdeenshire Council (Local council)

2 lotsServicesOpen procedureSME suitable
Sectors: Business Services & Consultancy (79) Delivery: Scotland (UKM50)
Published estimate£395,000total for 2 lots
Submissions closed 14 Sept 2022awarded 16 Nov 2022
Awarded to SPS Doorguard Limited2 awards

What is being bought2 lots · detail below

Published requirement description

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children’s Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings.

Currently these services are delivered in a variety of ways, both internal and external. It is felt that the Council could provide a consistent, value for money option through the award of an external contract to deliver these services.

CPV: Telephone operator services · Telephone-answering services

Lots and requirements (2)Procurement structure

2 lots · no lot values published · same evaluation weights on every lot
Lot #1Social Care / Social Work and Homelessness Telephony ServiceAwardedRenewal
Delivery: Scotland · Aberdeenshire
Extensions: Extensions allowed up to 24 monthsVariant bids: not allowed
79511000 Telephone operator services
Lot #2Housing Repairs and Dangerous Buildings Telephony ServiceAwardedRenewal
Delivery: Scotland · Aberdeenshire
Extensions: Extensions allowed up to 24 monthsVariant bids: not allowed
79511000 Telephone operator services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 2 lots
Quality: 40%Price: 60%
Published award criteria (2)
  • Quality: 40
  • Price: 60
Lot distribution rule: Lot 1 Social Care / Social Work and Homelessness Telephony Lot 2 Housing Repairs and Dangerous Buildings Telephony
Conditions of participation2
  • Economic & financial standing

    There is no minimum turnover requirement set for this contract, however Aberdeenshire Council will conduct a financial assessment. This assessment will allow the Council to carry out a robust assessment of a Bidders' financial standing.

    The assessment will have 2 stages:

    1. Credit score – will use Creditsafe to carry out initial checking of a Bidders’ financial status.
    2. Profitability, Stability and Liquidity Assessment – Bidders will be assessed on their financial stability based on a range of financial information obtained from the credit check and if further information required from Bidders annual accounts.
    Minimum: Employers Liability Insurance to the minimum value of 5,000,000 GBP in respect of any one claim and in the aggregate Public Liability (Third Party) Insurance to the value of 5,000,000 GBP in respect of any one claim and in the aggregate Professional Indemnity Insurance to the val…
  • Technical & professional ability

    4C1.2 please provide 3 recent examples of similar services to public sector, preferably Local Authorities

    Minimum: 4D.1 The bidder must hold a UKAS (or equivalent) accredited independent third party certificate of compliance in accordance with BS EN ISO 9001 (or equivalent) or a documented policy regarding quality management. The policy must set out responsibilities for quality management dem…
What this means for your bid
  • Price carries 60 of 100 points: a 10% discount moves about 6 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
11 Aug 2022, 16:58 BST
Last source update
16 Nov 2022, 12:59 GMT
Award evaluation window
12 Sept 2022 – …
Authority reference
000-NUNP7755
FTS notice number
2022/S 000-032494
Classification (CPV)
Telephone operator servicesTelephone-answering services
Delivery area
Scotland (UKM50)
Official registry OCID
ocds-h6vhtk-035b26 Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment
Performance terms

as per tender documents

Publisher note: (SC Ref:712436)

How it was run

Official notice
Run through: Public Contracts Scotland · Who buys & how to bid on PCS
Supplier login requiredLanguage: EN
Access & registration note: Free single registration for Scotland; PCS-Tender (Jaggaer) for full bidding
Submission deadline
14 Sept 2022, 17:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
120 days from the deadline
Bids opened
12 Sept 2022, 12:00 BST
Detailed submission instructions & authority contactsFrom official release

www.publiccontractsscotland.gov.uk ↗

Timeline

12 Sept 2022 → 16 Nov 2022 · 3 dates
  1. Bids opened
    12 Sept 2022, 12:00 BST
  2. Submission deadline
    14 Sept 2022, 17:00 BST
  3. Notice published
    16 Nov 2022, 12:59 GMT

Notice history

2 events · 3 releases on Find a Tender · since 9 Sept 2022
  1. Deadline moved to 14 Sept 2022, 17:00 BST
    9 Sept 2022, 16:46 BST
    +2 days · was 12 Sept 2022, 12:00 BST
  2. Status changed to complete
    16 Nov 2022, 12:59 GMT
Published amendments (1 · 1 deadline change)
WhenWhatBeforeAfterShift
—DeadlineTime limit · IV.2.212 Sept 202214 Sept 2022+2 d
—Bid openingConditions for opening of tenders · IV.2.712 Sept 202214 Sept 2022+2 d

A short extension has been allowed for this tender due to requests to extend due to unforeseen circumstances

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 2
Awarded value £127,2502 contracts exc. VAT
Bids received 124 from SMEs
Contracts signed 2latest 16 Nov 2022
Awarded toValueDateStatus
Lot 1 · Social Care / Social Work and Homelessness Telephony Service1 award
SPS Doorguard Limited£39,750 †—Awarded
Lot 2 · Housing Repairs and Dangerous Buildings Telephony Service1 award
SPS Doorguard Limited£87,500 †—Awarded

Contracts

  • Social Care / Social Work and Homelessness Telephony Service · SPS Doorguard Limited

    Signed
    16 Nov 2022
    Value
    £39,750
    Status
    active

  • Housing Repairs and Dangerous Buildings Telephony Service · SPS Doorguard Limited

    Signed
    16 Nov 2022
    Value
    £87,500
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Social Care / Social Work and Homelessness Telephony Service6bids · 6 electronic2——
2 · Housing Repairs and Dangerous Buildings Telephony Service6bids · 0 electronic2——
Whole notice———£127,250 – £788,194

Contracting authority & participating public bodies

Aberdeenshire Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services Woodhill House, Westburn Road, Aberdeen, Scotland, AB16 5GBContact email, phone Published organisation website ↗

Dispute resolution & review bodies

  • Aberdeen Sherriff CourtReview body Aberdeen

Bidders & participating suppliers

1 commercial party on the notice
  • SPS Doorguard LimitedAwarded supplier The Octagon, 35 Baird Street, Glasgow, UK, G4 0EEContact phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.