Find a TenderAwarded

Published 29 Jun 2023, 10:29 BST

Official UK procurement notice

ID 4779419 - DfC - Housing Supply - Landlord Helpline Service

Authority: Department for Communities (Central government)

ServicesOpen procedureSME suitable

Sectors: Postal and telecommunications services (64)IT Services & Software (72)Business Services & Consultancy (79) Delivery: Northern Ireland (UKN)

Published estimate£210,000exc. VAT

Submissions closed 2 Aug 2023awarded 17 Aug 2023

Awarded to HOUSING RIGHTS SERVICE

What is being bought

Published requirement description

The contract is to provide a helpline service offering free, confidential, impartial advice and information to registered landlords and potential landlords on compliance issues and good practice relating to private renting in NI. The advice line will only be available to landlords/potential landlords within NI and for those landlords who reside outside of NI who are currently renting properties within NI. Further details are provided in the Specification Schedule.

CPV: Business services: law, marketing, consulting, recruitment, printing and security · Call centre · Computer-related professional services · Electronic message services · Legal advisory and information services · Social research services · Telephone-answering services · Teleworking services

The lotProcurement structure

single lot · value published

Lot #1AwardedRenewalPublished value£210,000

Delivery: Northern Ireland · Northern Ireland

Extensions: There shall be two optional extension periods of 12 months, each subject to a review of the level of demand, satisfactory performance and budgetary provision to transfer the registration of landlords to local councils. · There shall be two optional extension periods of 12 monthsVariant bids: not allowed

64216100 Electronic message services 64222000 Teleworking services 72590000 Computer-related professional services 79000000 Business services: law, marketing, consulting, recruitment, printing and security 79315000 Social research services 79510000 Telephone-answering services

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 59.5%Price: 30%Social value: 10.5%

Published sub-criteria (6)

Service Delivery Model: 31.5%
Key Account Manager: 10.5%
Contract Management: 10.5%
Data Protection: 7%
Total Contract Price/Cost: 30%
Social Value: 10.5%

Published award criteria (6)

Service Delivery Model: 31.5
Key Account Manager: 10.5
Contract Management: 10.5
Social Value: 10.5
Data Protection: 7
Total Contract Price/Cost: 30

What this means for your bid

Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: No (one-off requirement)
First published: 29 Jun 2023, 10:29 BST
Last source update: 17 Aug 2023, 13:59 BST
Award evaluation window: 2 Aug 2023 – …
Authority reference: 4779419
FTS notice number: 2023/S 000-024185
Classification (CPV): Business services: law, marketing, consulting, recruitment, printing and securityCall centreComputer-related professional servicesElectronic message servicesLegal advisory and information servicesSocial research servicesTelephone-answering servicesTeleworking services
Delivery area: Northern Ireland (UKN)
Official registry OCID: ocds-h6vhtk-03dd6a Find a Tender

Review and risk notes

Review procedure: CPD will comply with the Public Contracts Regulations 2015 (as amended). and. where appropriate, will incorporate a standstill period (i.e. a minimum of 10 calendar days) at the point information on the award of. contract is communicated to tenderers. That notification will provide full information on on the award decision.

Publisher note: The successful Contractor’s performance on this Contract will be managed as per the specification and conditions of contract.. Contractors not delivering on contract requirements is a serious matter. It means the public purse is not getting what it is paying for. If a. contractor fails to reach satisfactory levels of contract performance they will be given a specified time to improve. If, after the specified... time, they still fail to reach satisfactory levels of contract performance, the matter will be escalated to senior management in CPD for. further action. If this occurs and their performance still does not improve to satisfactory levels within the specified period, it may be. regarded as an act of grave professional misconduct and they may be issued with a Notice of Unsatisfactory Performance and this.. Contract may be terminated. A central register of such Notices for supplies and services contracts will be maintained and published on. the CPD website. Any contractor in receipt of a Notice of Unsatisfactory Performance will be required to declare this in future tender. submissions for a period of three years from the date of issue of the Notice. It may also result in the contractor being excluded from all. procurement competitions being undertaken by Centres of Procurement Expertise on behalf of bodies covered by the Northern Ireland. Procurement Policy

How it was run

Official notice

Submission deadline: 2 Aug 2023, 15:00 BST
Submission channel: {"written"}
Accepted languages: en
Bids opened: 2 Aug 2023, 15:30 BST

Timeline

2 Aug 2023 → 31 Oct 2023 · 4 dates

Submission deadline
2 Aug 2023, 15:00 BST
Bids opened
2 Aug 2023, 15:30 BST
Notice published
17 Aug 2023, 13:59 BST
Bids must remain valid until
31 Oct 2023, 23:59 GMT

Notice history

1 event · 2 releases on Find a Tender

Status changed to complete
17 Aug 2023, 13:59 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £209,9931 contract exc. VAT

Bids received 11 from SMEs

Contracts signed 1latest 17 Aug 2023

Awarded to	Value	Date	Status
HOUSING RIGHTS SERVICESME	£209,993 †	—	Awarded

Contracts

ID 4779419 DFC - Housing Supply - Landlord Helpline Service · HOUSING RIGHTS SERVICESME
Signed
17 Aug 2023
Value
£209,993
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids · 1 electronic · 1 from abroad	1	—	—

Contracting authority & participating public bodies

Department for Communities

Contracting authorityCentral GovernmentBody governed by public lawGeneral public services Causeway Exchange, 1-7 Bedford Street, BELFAST, UK, BT2 7EGContact name, email Published organisation website ↗

Dispute resolution & review bodies

The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Any challenges are dealt with by the High Court Commercial Division to which proceedings may be issued regarding alleged breaches of the Public Contracts RegulationsReview body UK
The UK does not have any such bodies with responsibility for appeal/mediation procedures. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015 as amendedReview body UK

Bidders & participating suppliers

1 commercial party on the notice

HOUSING RIGHTS SERVICEAwarded supplier 4Th Floor Middleton Building, BELFAST, UK, BT1 2BAContact email, phone

Official documents & specifications (1)

Official links; attachments are not copied

Tender pack and attachments

Technical selection criteriatenderTechnical selection criteria