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AwardedFind a Tender · award

Call Handling Services

Buyer: NORTHERN GAS NETWORKS LIMITED →

BuyerNORTHERN GAS NETWORKS LIMITED
StatusAwarded
DeadlineNot published
ValueValue not published
Published4 May 2021

What is being bought

The scope encompasses the provision of the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.The services provided under this agreement are as follows: - Gas Emergency Calls received from the National Gas Emergency Number - Non Emergency Calls- Incident Management Calls All calls are managed by the national emergency number on a 24/7/365 basis.

Delivery location

UKC1 · UKC2 · UKD1 · UKE12 · UKE2 · UKE4

Categories

Telephone-answering services 79510000

Lot details

Lot 1

Cadent Gas shall provide the call receipting and classification services underpinning the National Gas Emergency Call Handling Service. The services provided under this agreement are as follows: - Gas Emergency Calls received from the National Gas Emergency Number - Non Emergency Calls- Incident Management Calls All calls are managed by the national emergency number on a 24/7/365 basis. By contracting with Cadent Gas for these services, alongside the other GDNs doing the same, NGN are satisfying regulatory and safety obligations set by Ofgem and HS&E. The regulator's expectation is that all GDNs will work together to ensure that these services fulfil a national coordinated approach that does not compromise public safety.

Statuscancelled

What is included

ItemCategoryQuantity
1Not publishedNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 79. The category anchor is Telephone-answering services (79510000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7913,7414 median · 30.9 average (5,804 of 13,741 with a bid count)3.2 average (6,508 of 13,741 with named award suppliers)1 comparable price pairs
Same buyer4Not published1 average (2 of 4 with named award suppliers)Not published
Delivery region: UKC1395 median · 27.4 average (20 of 39 with a bid count)2.1 average (21 of 39 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleCadent Gas shall provide the call receipting and classification services underpinning the National Gas Emergency Call Handling Service. The current contract with Cadent Gas expires on the 30th of April 2021 and the collective GDN decision is to renew it until 2026. By contracting with Cadent Gas for these services, alongside the other GDNs doing the same, NGN are satisfying regulatory and safety obligations set by Ofgem and HS&E. The regulator's expectation is that all GDNs will work together to ensure that these services fulfill a national coordinated approach that does not compromise public safety.
Rationale classificationsNew works/services, constituting a repetition of existing works/services and ordered in accordance with the strict conditions stated in the directive
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

Call Handling Services

Statusactive
Value£5,016,562

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-02a5e4
Latest release ID009598-2021
Latest release timestampTue May 04 2021 15:22:37 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodlimited
Procurement method detailsAward procedure without prior publication of a call for competition
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0025
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
4 May 2021award, contract009598-2021
14 Apr 2021award, contract007795-2021

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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  "id": "009598-2021",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2021-05-04T16:22:37+01:00",
  "ocid": "ocds-h6vhtk-02a5e4",
  "buyer": {
    "id": "GB-FTS-1539",
    "name": "NORTHERN GAS NETWORKS LIMITED"
  },
  "awards": [
    {
      "id": "009598-2021-1",
      "title": "Call Handling Services",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-2487",
          "name": "Cadent Gas Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-02a5e4",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Cadent Gas shall provide the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.\nThe services provided under this agreement are as follows:\n- Gas Emergency Calls received from the National Gas Emergency Number\n- Non Emergency Calls- Incident Management Calls\nAll calls are managed by the national emergency number on a 24/7/365 basis.\nBy contracting with Cadent Gas for these services, alongside the other GDNs doing the same, NGN are satisfying regulatory and safety obligations set by Ofgem and HS&E. The regulator's expectation is that all GDNs will work together to ensure that these services fulfil a national coordinated approach that does not compromise public safety."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "NGN network."
        },
        "deliveryAddresses": [
          {
            "region": "UKC1"
          },
          {
            "region": "UKC2"
          },
          {
            "region": "UKD1"
          },
          {
            "region": "UKE12"
          },
          {
            "region": "UKE2"
          },
          {
            "region": "UKE4"
          }
        ]
      }
    ],
    "title": "Call Handling Services",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "description": "The scope encompasses the provision of the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.The services provided under this agreement are as follows:\n- Gas Emergency Calls received from the National Gas Emergency Number\n- Non Emergency Calls- Incident Management Calls\nAll calls are managed by the national emergency number on a 24/7/365 basis.",
    "classification": {
      "id": "79510000",
      "scheme": "CPV",
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    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Cadent Gas shall provide the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.\nThe current contract with Cadent Gas expires on the 30th of April 2021 and the collective GDN decision is to renew it until 2026. By contracting with Cadent Gas for these services, alongside the other GDNs doing the same, NGN are satisfying regulatory and safety obligations set by Ofgem and HS&E. The regulator's expectation is that all GDNs will work together to ensure that these services fulfill a national coordinated approach that does not compromise public safety.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_REPETITION_EXISTING",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "New works/services, constituting a repetition of existing works/services and ordered in accordance with the strict conditions stated in the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-1539",
      "name": "NORTHERN GAS NETWORKS LIMITED",
      "roles": [
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      ],
      "address": {
        "region": "UKE42",
        "locality": "LEEDS",
        "postalCode": "LS158TU",
        "countryName": "United Kingdom",
        "streetAddress": "1100 Century Way Thorpe Park"
      },
      "details": {
        "url": "https://www.northerngasnetworks.co.uk/",
        "classifications": [
          {
            "id": "PRODUCTION_TRANSPORT_DISTRIBUTION_GAS_HEAT",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Production, transport and distribution of gas and heat"
          }
        ]
      },
      "identifier": {
        "legalName": "NORTHERN GAS NETWORKS LIMITED"
      },
      "contactPoint": {
        "name": "Maija Narimanidze",
        "email": "MNarimanidze@northerngas.co.uk",
        "telephone": "+44 7814042782"
      }
    },
    {
      "id": "GB-FTS-2487",
      "name": "Cadent Gas Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKG33",
        "locality": "Coventry",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Cadent Gas Limited"
      }
    },
    {
      "id": "GB-FTS-15057",
      "name": "Northern Gas Networks Limited",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Leeds",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Northern Gas Networks Limited"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "009598-2021-1",
      "title": "Call Handling Services",
      "value": {
        "amount": 5016561.95,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "009598-2021-1",
      "dateSigned": "2021-04-30T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (2 releases)
4 May 2021 · 009598-2021 · award, contract
{
  "id": "009598-2021",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2021-05-04T16:22:37+01:00",
  "ocid": "ocds-h6vhtk-02a5e4",
  "buyer": {
    "id": "GB-FTS-1539",
    "name": "NORTHERN GAS NETWORKS LIMITED"
  },
  "awards": [
    {
      "id": "009598-2021-1",
      "title": "Call Handling Services",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-2487",
          "name": "Cadent Gas Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-02a5e4",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Cadent Gas shall provide the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.\nThe services provided under this agreement are as follows:\n- Gas Emergency Calls received from the National Gas Emergency Number\n- Non Emergency Calls- Incident Management Calls\nAll calls are managed by the national emergency number on a 24/7/365 basis.\nBy contracting with Cadent Gas for these services, alongside the other GDNs doing the same, NGN are satisfying regulatory and safety obligations set by Ofgem and HS&E. The regulator's expectation is that all GDNs will work together to ensure that these services fulfil a national coordinated approach that does not compromise public safety."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "NGN network."
        },
        "deliveryAddresses": [
          {
            "region": "UKC1"
          },
          {
            "region": "UKC2"
          },
          {
            "region": "UKD1"
          },
          {
            "region": "UKE12"
          },
          {
            "region": "UKE2"
          },
          {
            "region": "UKE4"
          }
        ]
      }
    ],
    "title": "Call Handling Services",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "description": "The scope encompasses the provision of the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.The services provided under this agreement are as follows:\n- Gas Emergency Calls received from the National Gas Emergency Number\n- Non Emergency Calls- Incident Management Calls\nAll calls are managed by the national emergency number on a 24/7/365 basis.",
    "classification": {
      "id": "79510000",
      "scheme": "CPV",
      "description": "Telephone-answering services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Cadent Gas shall provide the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.\nThe current contract with Cadent Gas expires on the 30th of April 2021 and the collective GDN decision is to renew it until 2026. By contracting with Cadent Gas for these services, alongside the other GDNs doing the same, NGN are satisfying regulatory and safety obligations set by Ofgem and HS&E. The regulator's expectation is that all GDNs will work together to ensure that these services fulfill a national coordinated approach that does not compromise public safety.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_REPETITION_EXISTING",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "New works/services, constituting a repetition of existing works/services and ordered in accordance with the strict conditions stated in the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-1539",
      "name": "NORTHERN GAS NETWORKS LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE42",
        "locality": "LEEDS",
        "postalCode": "LS158TU",
        "countryName": "United Kingdom",
        "streetAddress": "1100 Century Way Thorpe Park"
      },
      "details": {
        "url": "https://www.northerngasnetworks.co.uk/",
        "classifications": [
          {
            "id": "PRODUCTION_TRANSPORT_DISTRIBUTION_GAS_HEAT",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Production, transport and distribution of gas and heat"
          }
        ]
      },
      "identifier": {
        "legalName": "NORTHERN GAS NETWORKS LIMITED"
      },
      "contactPoint": {
        "name": "Maija Narimanidze",
        "email": "MNarimanidze@northerngas.co.uk",
        "telephone": "+44 7814042782"
      }
    },
    {
      "id": "GB-FTS-2487",
      "name": "Cadent Gas Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKG33",
        "locality": "Coventry",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Cadent Gas Limited"
      }
    },
    {
      "id": "GB-FTS-15057",
      "name": "Northern Gas Networks Limited",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Leeds",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Northern Gas Networks Limited"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "009598-2021-1",
      "title": "Call Handling Services",
      "value": {
        "amount": 5016561.95,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "009598-2021-1",
      "dateSigned": "2021-04-30T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
14 Apr 2021 · 007795-2021 · award, contract
{
  "id": "007795-2021",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2021-04-14T10:41:17+01:00",
  "ocid": "ocds-h6vhtk-02a5e4",
  "buyer": {
    "id": "GB-FTS-1539",
    "name": "NORTHERN GAS NETWORKS LIMITED"
  },
  "awards": [
    {
      "id": "007795-2021-1",
      "title": "AGREEMENT FOR THE PROVISION OF  CALL HANDLING SERVICES",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-12339",
          "name": "Cadent Gas Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-02a5e4",
    "lots": [
      {
        "id": "1",
        "hasOptions": false,
        "description": "Cadent Gas shall provide the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.\nThe services provided under this agreement are as follows: \n- Gas Emergency Calls received from the National Gas Emergency Number \n- Non Emergency Calls- Incident Management Calls\nAll calls are managed by the national emergency number on a 24/7/365 basis.\nBy contracting with Cadent Gas for these services, alongside the other GDNs doing the same, NGN are satisfying regulatory and safety obligations set by Ofgem and HS&E. The regulator's expectation is that all GDNs will work together to ensure that these services fulfil a national coordinated approach that does not compromise public safety."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "NGN network."
        },
        "deliveryAddresses": [
          {
            "region": "UKC1"
          },
          {
            "region": "UKC2"
          },
          {
            "region": "UKD1"
          },
          {
            "region": "UKE12"
          },
          {
            "region": "UKE2"
          },
          {
            "region": "UKE4"
          }
        ]
      }
    ],
    "title": "Call Handling Services",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "description": "The scope encompasses the provision of the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.The services provided under this agreement are as follows: \n- Gas Emergency Calls received from the National Gas Emergency Number \n- Non Emergency Calls- Incident Management Calls\nAll calls are managed by the national emergency number on a 24/7/365 basis.",
    "reviewDetails": "This notice will be issued to the market for 10 days.",
    "classification": {
      "id": "79510000",
      "scheme": "CPV",
      "description": "Telephone-answering services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Negotiated without publication of a contract notice",
    "procurementMethodRationale": "Cadent Gas shall provide the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.\nThe current contract with Cadent Gas expires on the 30th of April 2021 and the collective GDN decision is to renew it until 2026. By contracting with Cadent Gas for these services, alongside the other GDNs doing the same, NGN are satisfying regulatory and safety obligations set by Ofgem and HS&E. The regulator's expectation is that all GDNs will work together to ensure that these services fulfill a national coordinated approach that does not compromise public safety.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_REPETITION_EXISTING",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "New works/services, constituting a repetition of existing works/services and ordered in accordance with the strict conditions stated in the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-1539",
      "name": "NORTHERN GAS NETWORKS LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE4",
        "locality": "LEEDS",
        "postalCode": "LS158TU",
        "countryName": "United Kingdom",
        "streetAddress": "1100 Century Way Thorpe Park"
      },
      "details": {
        "url": "https://www.northerngasnetworks.co.uk/",
        "classifications": [
          {
            "id": "PRODUCTION_TRANSPORT_DISTRIBUTION_GAS_HEAT",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Production, transport and distribution of gas and heat"
          }
        ]
      },
      "identifier": {
        "legalName": "NORTHERN GAS NETWORKS LIMITED"
      },
      "contactPoint": {
        "name": "Maija Narimanidze",
        "email": "MNarimanidze@northerngas.co.uk",
        "telephone": "+44 7814042782"
      }
    },
    {
      "id": "GB-FTS-12339",
      "name": "Cadent Gas Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKG33",
        "locality": "Coventry",
        "postalCode": "CV7 8PE",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Cadent Gas Limited"
      }
    },
    {
      "id": "GB-FTS-12340",
      "name": "Northern Gas Networks Limited",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Leeds",
        "postalCode": "LS15 8TU",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Northern Gas Networks Limited"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "007795-2021-1",
      "title": "AGREEMENT FOR THE PROVISION OF  CALL HANDLING SERVICES",
      "value": {
        "amount": 5016561.95,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "007795-2021-1",
      "dateSigned": "2021-04-14T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}