Search UK public tenders and contract notices

Telecare Monitoring and Out of Hours Telephony Provision Project

Newcastle City Council · Local authority · North East England

Newcastle City Council (NCC) currently provides the monitoring element of NCC's Telecare Service (Ostara), in addition to a range of telephony services, which operate in-house. We would like to explore the options of procuring an Alarm Rece…

• Health services
• Social work and related services
• Telephone-answering services

Procurement for an Out of Hours (OOH) Contact Centre Service (Brunelcare)

Brunelcare · Other public body · South West England

Brunelcare invites tender responses for the provision of an Out of Hours (OOH) Contact Centre Service to deliver urgent housing, property, and welfare-related support during evenings, weekends, and public holidays. The service will support …

• Repair and maintenance services of building installations
• Telephone-answering services

Outsourced Services

Government Commercial Agency · Central government · Nationwide (UK)

This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.

Awarded to ACCENTURE (UK) LIMITED, ARVATO LIMITED, CENTRIC HR LIMITED +24 more · 2 awards

• Accounting and auditing services
• Business services: law, marketing, consulting, recruitment, printing and security
• Call centre
• +3

YPO - 001284 Community & Healthcare Technology Equipment & Associated Services

Yorkshire Purchasing Organisation · Other public body · Nationwide (UK)

YPO are looking for Suppliers to be appointed onto a Framework Agreement following a Competitive Tendering Procedure for the supply of Community & Healthcare Technology Equipment & Associated Services to the public sector. This Framework is…

• Health and social work services
• Medical equipments, pharmaceuticals and personal care products
• Repair and maintenance services
• +1

Telecare Alarm Receiving Centre and Customer Management System

Portsmouth City Council · Local authority · South East England

Portsmouth City Council's (PCC) Safe at Home (Telecare) Service would like to investigate the market for a combined package of Alarm Receiving Centre (ARC) and customer management System for Telecare alarm monitoring. Portsmouth City Counci…

• Alarm systems
• Patient-monitoring system
• Software package and information systems
• +1

Out of Hours Call Handling Service 2026

Eastlight Community Homes · Other public body · delivery region not published

Prior to commencing the formal procurement process, ECH will undertake structured market engagement to test market capability, interest and appetite for delivering an enhanced Out of Hours Call Handling Service. This engagement will help en…

• Call centre
• Telephone operator services
• Telephone switchboard services
• +1

Out of Hours Contact Centre Services

The Guinness Partnership · Other public body · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer ou…

Awarded to CARE QUALITY SERVICES LIMITED

• Telephone-answering services

Transport Hub and Services

NHS Lanarkshire · NHS & health · Scotland

NHS Lanarkshire Health Board, a statutory body constituted pursuant to the National Health Service (Scotland) Act 1978 (“the Board”), wishes to procure an integrated transport single booking and scheduling service (“the Service”).

• Call centre
• Customer services
• Telephone-answering services

Out of Hours Call Handling

Chesterfield Borough Council · Local authority · East Midlands

Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours…

Awarded to SPS Doorguard Limited

• Telephone-answering services

Out of Hours Phone Service

Housing Solutions · Housing · South East England

Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and e…

Awarded to DAVIES GROUP LIMITED

• Call centre
• Telephone-answering services

Homes England - Help to Buy Mortgage Administrator

Homes England (the name adopted by the Homes and Communities Agency) · Other public body · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

Since 2013, Homes England (HE) have delivered several 'help to buy' equity loan schemes including the First Time Buyers Initiative, HomeBuy Direct, FirstBuy, the London Wide Initiative, as well as the Help to Buy (HtB) Equity Loan scheme it…

• Administrative services for business operations
• Software programming and consultancy services
• Supporting services for the government
• +1

Out of Hours Telephone Answering Service

Broadland Housing Association · Housing · East of England

Broadland’s and Orwell’s spend during 2024/25 on the out of hours telephone service was approx. £45,000 inc VAT, however, Broadland and Orwell do not guarantee any volume of work under this contract. Broadland and Orwell reserve the right t…

Awarded to NORSE GROUP SERVICES LIMITED (09094748)

• Call centre
• Telephone switchboard services
• Telephone-answering services

Pre market Engagement for Out of Hours Call Service

Plymouth Community Homes · Other public body · delivery region not published

Plymouth Community Homes (PCH) currently provides an Out of Hours Repairs and ASB service through a third party so tenants can report Emergency repairs out of hours. Ahead of the full procurement process PCH wish to undertake pre-market eng…

• Telephone-answering services

Out of Hours Call Handling Service

The Swaythling Housing Society Ltd (Trading as Abri) · Other public body · Nationwide (UK)

Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This incl…

Awarded to Morgan Sindall Property Services Limited

• Call centre
• Telephone network
• Telephone operator services
• +2

Property Repairs and Maintenance

Karbon Homes · Charity · East of England, Greater London, South East England

Provision of a responsive repairs service, works to empty homes, and delivery of an out-of-hours service centre.

Awarded to Mears Limited

• Access control system
• Accommodation, building and window cleaning services
• Administrative housing services
• +3

Sheltered Housing Alarm Monitoring Service

Portsmouth City Council · Local authority · South East England

Portsmouth City Council via its Social landlord identity - Portsmouth Homes, holds within its Local Authority Housing stock, approximately 1200 properties which provide Sheltered Accommodation to some of the city's most vulnerable residents…

• Alarm systems
• Patient-monitoring system
• Telephone-answering services

Out of Hours Call Handling Service – 00267-CX

Stonewater Limited · Other public body · delivery region not published

Stonewater’s Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas: •Repairs and Maintenance (including esta…

Awarded to SPS Doorguard Limited

• Call centre
• Telephone-answering services

Telephony and Communication Services Dynamic Purchasing System

Scottish Government · Scotland

The Authority is further extending its collaborative Dynamic Purchasing System (DPS) for Telephony and Communication Services for an additional 24 months until 27 March 2028. The DPS comprises of two lots: Lot 1 - Telephony and Communicatio…

Awarded to Gamma Telecom Ltd

• Accessories for sound and video equipment
• Audio-visual equipment
• Bridge software package
• +3

Out Of Hours Call Handling for Sheltered Housing sites

Brunelcare · Other public body · South West England

Service Requirement: Out of Hours (OOH) Housing and Emergency Repair Support Procurement Objective: Appointment of a qualified and experienced Contractor to deliver a responsive Out of Hours service across Brunelcare's sheltered housing sit…

• Telephone-answering services

Out of Hours Contact Centre

Aspire Housing · Other public body · West Midlands

Aspire Housing (referred to as "Aspire") is looking to appoint a provider of an Out of Hours Contact Centre provision for a contract commencing in April 2026 for a term of 3 years with the option to extend for a further 2 years.

Awarded to ORBIS PROTECT LIMITED

• Telephone-answering services

DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

Department of Justice · Central government · Northern Ireland

The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating…

Awarded to Withheld Section94 Supplier

• Call centre
• Computer-related professional services
• Guidance and counselling services
• +3

RM6226 Debt Resolution Services - Lot 1

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public se…

Awarded to See the full supplier list within Contracts Finder, The Minister for the Cabinet Office acting through Crown Commercial Service (CCS) · 2 awards

• Accounting and auditing services
• Accounting services
• Accounting software development services
• +3

Out of Hours and Warden Call Handling Services

mhs homes group · Other public body · South East England

The result contract will be for the provision of Out of Hours and Warden Call Handling Services.The aim is to ensure continuity of service outside regular working hours, maintaining the high standards expected by mhs homes. The successful p…

Awarded to supplier not published

• Call centre
• Telephone-answering services

Out-of-Hours Customer Support Services

Transport for Wales Rail Limited (Utility Buyer) · Other public body · Nationwide (UK)

This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escal…

Awarded to Journeycall Limited

• Call centre
• Helpdesk and support services
• Telecommunications services
• +1

PRO004931-Services-Contract-Contact Centre Resources

United Utilities Water Limited · Other public body · North West England

The scope is to include all provisions necessary to create additional resource and capacity to support UU's in-house contact centres. It is anticipated that there will be a consistent resource requirement throughout each contract year, with…

Awarded to CONCENTRIX TSC UK LTD

• Telephone-answering services