Appello Careline Limited: UK Public Sector Contracts Won & Awards

Large organisationCompanies House: Private Limited CompanyHampshireNationwide (UK)Main market: Telephone-answering services

Official UK PPONPPBB-1568-HJRGCompanies House03229746 ↗ · Active

Where they win
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13 awards (13 for a named lot, 100%, 0 for a whole procedure with no lot named) · top CPV classes, shares of all 13 awards. An award may cover more than one class.

7951 Telephone-answering services4 awards · 31% · awards naming a lot
3512 Surveillance and security systems and devices1 award · 8% · awards naming a lot
5130 Installation services of communications equipment1 award · 8% · awards naming a lot
7311 Research services1 award · 8% · awards naming a lot
8532 Social services1 award · 8% · awards naming a lot
Attributable award value
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£17mOn 7 of 13 award records; the five largest make 99%; a further 1 published a VAT-inclusive amount only (£36k inc. VAT, kept apart). Largest rows below.
Typical attributable award
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£129k middle valuerobust · n=7
Award vs estimate
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Based on 1 wins across all categories. Small sample.

2% above estimateindicative · n=1compared within all comparable wins
Largest published awards
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AuthorityAwardedTermPublished value
Call MonitoringConstruction Industry Training Board——£14,000,000 †
Out of Hours Call CentreOptivo——£1,288,980 †
Lot 2. Monitoring and Alarm Receiving Centre (ARC) ServicesAster Group Limited17 Jul 20264 yrs · up to 8.1 yrs£1,224,025
≈ £306k/yr
Trent & Dove - Warden Call & Telecare Services ID619TRENT & DOVE HOUSING LIMITED—3 yrs · up to 5 yrs£128,635 †
≈ £43k/yr
Installation of emergency call system in sheltered housingGreat Yarmouth Borough Council1 Sept 20261.5 yrs£92,820
≈ £62k/yr

Where their buyers are
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ITL1 region of the buyer office · known for 24 of 24 awarded procedures · each procedure counts once

Greater London5 procedures · 21%
East of England4 procedures · 17%
North West England3 procedures · 13%
West Midlands3 procedures · 13%
South West England3 procedures · 13%
North East England2 procedures · 8%
East Midlands2 procedures · 8%
South East England2 procedures · 8%

Who they sell to
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Authorities named on this supplier’s published awards · ranked by distinct procedures · a framework or DPS adds one award record per appointed supplier

Authority type · official UK type when published, else name/id class, else not classified · by award records (a single panel can dominate)
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  • Local authority31%(4 awards)
    4 of 13 awards are Local authority (31%).
  • Other public body23%(3 awards)
    3 of 13 awards are Other public body (23%).
  • Type not classified23%(3 awards)
    3 of 13 awards are Type not classified (23%).
  • NHS & health15%(2 awards)
    2 of 13 awards are NHS & health (15%).
  • Housing8%(1 award)
    1 of 13 awards is Housing (8%).
AuthorityProceduresShareAward recordsLast activity
NHS Shared Business Services Limitedframework/DPS on 114.2%29 Jan 2023
Construction Industry Training Board14.2%131 Oct 2025
Optivo14.2%17 Oct 2022
Aster Group Limited14.2%117 Jul 2026
TRENT & DOVE HOUSING LIMITED14.2%11 Feb 2026
Great Yarmouth Borough Council14.2%11 Sept 2026
Halton Borough Council14.2%117 Apr 2023
Amplius Living14.2%124 Jun 2025

Share = of the 24 procedures with an award naming this supplier. Last activity = award date, or notice publication when no award date was published.

Contracts ending
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23 of 25 awards carry an end date, 4 estimated from the duration · not a retender forecast

ContractEndsPublished value
Alarm Receiving Centre Platforms19 Dec 2026 estimated£14,000,000 ceiling
Digital Alarm Solutions and Peripherals19 Dec 2026 estimated£36,000,000 ceiling
Digital Care Call - Maintenance Contract31 Dec 2026£35,971
Longhurst Out of Hours Call Centre4 May 2027 estimatedNot published
Longhurst Out of Hours Call Centre27 May 2027£50,000
Out of Hours Telephone Service 2024 - AWARD30 Jun 2027Not published

Recent awards

Latest 13 of 13 award records naming this supplier

Contracts Finder adds 12 more procedures won by this supplier, mostly below the Find a Tender threshold or from before 2025. Each is counted once beside any Find a Tender copy; they are in the totals, not in this list.

Award / procedureAuthorityAwardedPublished value
Digital Alarm Solutions and PeripheralsNHS Shared Business Services LimitedNot published£36,000,000 †
framework ceiling · not attributable revenue
Out of Hours Call CentreOptivoNot published£1,288,980 †
from the contract notice
Longhurst Out of Hours Call CentreLonghurst GroupNot publishedNot published
About this data
  • One profile per supplier. Built from award and contract notices that name this supplier; different spellings and registration numbers of the same company are merged into this profile.
  • Values are published values. The table mirrors what the notice published: framework ceilings and joint awards are labelled and never counted as this supplier's money, and † marks a value taken from the contract notice when the award published none. Only awards made to this supplier alone count towards its value, excluding VAT. It is not turnover.
  • Regions in the buyer chart describe the buyer office, not where the work is delivered or the supplier’s registered address.
  • Contract end dates. Published on 19 of 25 awards, estimated from the published duration on 4 more (marked “estimated”); those feed “Contracts ending”. Published values in that list come from either source; Contracts Finder figures are shown as published and stay out of this profile’s money totals.
  • Source. Official UK public procurement notices (Find a Tender and Contracts Finder), reused under the Open Government Licence v3.0, updated through the day and rebuilt nightly. Not every figure uses both feeds, and each one shows how many records it rests on: see the methodology. Spotted something wrong? Tell us.