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Published 27 Jul 2022

Contracts Finder notice

Longhurst Out of Hours Call Centre

Official notice

Authority: Echelon Consultancy Ltd

Open procedure
CPV: Telephone-answering services (79510000)
Published contract value£50,000Exc. VAT
Contract ends 27 May 2027
Awarded to Appello Careline Ltd
Contract starts 27 Jun 2022

What is being bought

Published requirement description

Longhurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contract with the successful Service Provider for a period of 5 years, with an initial term of three years and 2 further one year extensions. The estimated value of the contract is c £130k pa ex VAT.

Published procurement details

Procedure
Open procedure
Buyer reference
20220727133313-45191
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Published tender value
£650,000.00
Min Value
£500,000.00
Tender deadline
Procurement method
Open
Additional classifications 1: Reference
79512000
Additional classifications 1: Scheme
CPV
Additional classifications 1: Description
Call centre
Tender contract period: Start date
Tender contract period: End date
Item 1: Delivery locations as published
PE21 7TQ; British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom

Key dates

Published dates
  1. Award decision
    30 May 2022
  2. Contract starts
    27 Jun 2022
  3. Notice published
    27 Jul 2022
  4. Contract ends
    27 May 2027

Contracting authority & participating public bodies

  • Echelon Consultancy LtdContracting authority Leverett House, Gilbert Drive,, Boston, PE21 7TQ, ENGContact name, email, phone

Suppliers named on the notice

  • Appello Careline LtdSupplier Oregon House 19 Queensway New Milton BH25NN
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (3)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-93749f37-5a80-430f-b1fb-41afe4e45bc8-2022-07-27T13:33:22+01:00
Published
27 Jul 2022
Latest update
27 Jul 2022
Procedure reference
ocds-b5fd17-93749f37-5a80-430f-b1fb-41afe4e45bc8
Contract reference
ocds-b5fd17-93749f37-5a80-430f-b1fb-41afe4e45bc8-1