Lot 1
No lot description published.
Buyer: ASTER GROUP LIMITED →
View official notice ↗Official source
Aster provides Technology Enabled Care (TEC) services across a range of grouped living, sheltered and extra care schemes, supporting residents through Hard-Wired alarm systems, Digital Alarm Units (DAUs), dispersed TEC devices and emergency call-handling arrangements. As part of the national digital switchover, all analogue systems must transition to digital-ready solutions by 2027. This requires a coordinated approach across both the maintenance of physical TEC equipment and the delivery of monitoring and alarm receiving services. Lot 1 covers the maintenance, servicing, repair and future upgrade of Aster's Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These services play a critical role in ensuring that residents can raise alerts safely and consistently. Lot 2 covers Monitoring and Alarm Receiving Centre (ARC) Services. The ARC is responsible for receiving alarm activations, responding to calls, triggering appropriate actions and supporting residents in emergency and welfare situations. The ARC provider will also be responsible for onboarding new TEC users, including configuring monitoring profiles, ensuring alarms route correctly and maintaining up-to-date service user information. In addition, the ARC provider will be required to deliver a suite of performance and operational reports that enable Aster to review service outcomes, monitor compliance, identify trends and assure resident safety. Tenderers must therefore clearly outline the reports they propose to provide as part of their response. The ARC must provide key industry updates from the TSA. Together, the Lot 1 and Lot 2 services form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience.
No lot description published.
No lot description published.
No usable CPV category has been published, so a comparable market set cannot yet be built.
No planning milestones published.
No linked framework, prior procurement or reprocurement published.
No documents are published in the current source record.
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-060945 |
|---|---|
| Latest release ID | 067603-2026 |
| Latest release timestamp | Fri Jul 17 2026 09:52:19 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | https://www.find-tender.service.gov.uk/Notice/043242-2026 |
| Tender status | complete |
| Procurement method | open |
| Procurement method details | Competitive flexible procedure |
| Main procurement category | Not published |
| Above threshold | Not published |
| Legal basis | 2023/54 |
| Tender period: start | Not published |
| Tender period: end | Not published |
| Expression of interest deadline | Not published |
| Enquiry deadline | Not published |
| Award period: start | Not published |
| Award period: end | Not published |
| Submission method details | Not published |
| Submission languages | Not published |
| Electronic catalogue policy | Not published |
| Total tender value | Not published |
| Tender lots in source | 2 |
| Tender items in source | 0 |
| Tender documents in source | 0 |
| Awards in latest release | 2 |
| Contracts in latest release | 0 |
| Parties in latest release | 3 |
| Date | Event | Reference |
|---|---|---|
| 17 Jul 2026 | award, contract | 067603-2026 |
| 11 May 2026 | tender | 043242-2026 |
| 19 Jan 2026 | planningUpdate | 004541-2026 |
| 19 Jan 2026 | planning | 004538-2026 |
Unmodified official OCDS data retained by Tenderline for this procurement process.
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"id": "72222300",
"scheme": "CPV",
"description": "Information technology services"
},
{
"id": "79711000",
"scheme": "CPV",
"description": "Alarm-monitoring services"
}
]
}
],
"title": "CAS-01240-W3D2X3 Technology Enabled Care Services at Aster Group",
"value": {
"amount": 3000000,
"currency": "GBP",
"amountGross": 3600000
},
"status": "planned",
"documents": [
{
"id": "A-10525",
"url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-10525",
"format": "application/x-zip-compressed",
"description": "Reference only tender pack",
"documentType": "biddingDocuments"
},
{
"id": "A-10526",
"url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-10526",
"format": "application/pdf",
"description": "PSQ questionnairre",
"documentType": "biddingDocuments"
},
{
"id": "A-10528",
"url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-10528",
"format": "application/x-zip-compressed",
"description": "Response Form",
"documentType": "biddingDocuments"
}
],
"procedure": {
"features": "Stage 1 - PSQ , Stage 2 - ITT (Reduced Timescale)",
"isAccelerated": true,
"acceleratedRationale": "Qualifying planned procurement notice"
},
"legalBasis": {
"id": "2023/54",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
"scheme": "UKPGA"
},
"lotDetails": {
"maximumLotsBidPerSupplier": 1,
"maximumLotsAwardedPerSupplier": 1
},
"awardPeriod": {
"endDate": "2026-07-01T23:59:59+01:00"
},
"description": "To procure Technology Enabled Care (TEC) Services covering Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems (Lot 1) and Monitoring & Alarm Receiving Centre (ARC) Services (Lot 2) across Aster Group's housing stock. \nThese services will form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience.",
"communication": {
"futureNoticeDate": "2026-01-19T23:59:59+00:00"
},
"enquiryPeriod": {
"endDate": "2026-02-23T12:00:00+00:00"
},
"aboveThreshold": true,
"submissionTerms": {
"languages": [
"en"
],
"electronicSubmissionPolicy": "allowed"
},
"procurementMethod": "selective",
"mainProcurementCategory": "services",
"submissionMethodDetails": "Tenders must be submitted via Aster's Intend Portal. https://in-tendhost.co.uk/aster/aspx/Home",
"procurementMethodDetails": "Competitive flexible procedure",
"expressionOfInterestDeadline": "2026-03-02T12:00:00+00:00"
},
"parties": [
{
"id": "GB-COH-IP29573R",
"name": "ASTER GROUP LIMITED",
"roles": [
"buyer"
],
"address": {
"region": "UKK15",
"country": "GB",
"locality": "Devizes",
"postalCode": "SN10 2AZ",
"countryName": "United Kingdom",
"streetAddress": "Sarson Court"
},
"details": {
"classifications": [
{
"id": "publicAuthoritySubCentralGovernment",
"scheme": "UK_CA_TYPE",
"description": "Public authority - sub-central government"
}
]
},
"identifier": {
"id": "IP29573R",
"scheme": "GB-COH"
},
"contactPoint": {
"email": "aster.procurement@aster.co.uk"
}
}
],
"language": "en",
"planning": {
"documents": [
{
"id": "004538-2026",
"url": "https://www.find-tender.service.gov.uk/Notice/004538-2026",
"format": "text/html",
"noticeType": "UK3",
"description": "Planned procurement notice on Find a Tender",
"documentType": "plannedProcurementNotice",
"datePublished": "2026-01-19T17:34:14Z"
}
]
},
"initiationType": "tender"
}