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AwardedFind a Tender · award

Technology Enabled Care Services at Aster Group

Buyer: ASTER GROUP LIMITED →

View official notice ↗Official source

BuyerASTER GROUP LIMITED
StatusAwarded
Deadline8 Jun 2026
Value£3,000,000
Published17 Jul 2026

What is being bought

Aster provides Technology Enabled Care (TEC) services across a range of grouped living, sheltered and extra care schemes, supporting residents through Hard-Wired alarm systems, Digital Alarm Units (DAUs), dispersed TEC devices and emergency call-handling arrangements. As part of the national digital switchover, all analogue systems must transition to digital-ready solutions by 2027. This requires a coordinated approach across both the maintenance of physical TEC equipment and the delivery of monitoring and alarm receiving services. Lot 1 covers the maintenance, servicing, repair and future upgrade of Aster's Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These services play a critical role in ensuring that residents can raise alerts safely and consistently. Lot 2 covers Monitoring and Alarm Receiving Centre (ARC) Services. The ARC is responsible for receiving alarm activations, responding to calls, triggering appropriate actions and supporting residents in emergency and welfare situations. The ARC provider will also be responsible for onboarding new TEC users, including configuring monitoring profiles, ensuring alarms route correctly and maintaining up-to-date service user information. In addition, the ARC provider will be required to deliver a suite of performance and operational reports that enable Aster to review service outcomes, monitor compliance, identify trends and assure resident safety. Tenderers must therefore clearly outline the reports they propose to provide as part of their response. The ARC must provide key industry updates from the TSA. Together, the Lot 1 and Lot 2 services form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience.

Lot details

Lot 1

No lot description published.

Statuscomplete

Lot 2

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Lot 1. Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems

Statuspending
Value£1,664,025
Contract periodFrom 23 Sept 2026 to 22 Sept 2030

Lot 2. Monitoring and Alarm Receiving Centre (ARC) Services

Statuspending
Value£1,224,025
Contract periodFrom 23 Sept 2026 to 22 Sept 2030

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-060945
Latest release ID067603-2026
Latest release timestampFri Jul 17 2026 09:52:19 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLhttps://www.find-tender.service.gov.uk/Notice/043242-2026
Tender statuscomplete
Procurement methodopen
Procurement method detailsCompetitive flexible procedure
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source2
Tender items in source0
Tender documents in source0
Awards in latest release2
Contracts in latest release0
Parties in latest release3

Notice history

DateEventReference
17 Jul 2026award, contract067603-2026
11 May 2026tender043242-2026
19 Jan 2026planningUpdate004541-2026
19 Jan 2026planning004538-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (4 releases)
17 Jul 2026 · 067603-2026 · award, contract
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    "description": "Aster provides Technology Enabled Care (TEC) services across a range of grouped living, sheltered and extra care schemes, supporting residents through Hard-Wired alarm systems, Digital Alarm Units (DAUs), dispersed TEC devices and emergency call-handling arrangements.\nAs part of the national digital switchover, all analogue systems must transition to digital-ready solutions by 2027. This requires a coordinated approach across both the maintenance of physical TEC equipment and the delivery of monitoring and alarm receiving services.\nLot 1 covers the maintenance, servicing, repair and future upgrade of Aster's Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These services play a critical role in ensuring that residents can raise alerts safely and consistently.\nLot 2 covers Monitoring and Alarm Receiving Centre (ARC) Services. The ARC is responsible for receiving alarm activations, responding to calls, triggering appropriate actions and supporting residents in emergency and welfare situations.\nThe ARC provider will also be responsible for onboarding new TEC users, including configuring monitoring profiles, ensuring alarms route correctly and maintaining up-to-date service user information. In addition, the ARC provider will be required to deliver a suite of performance and operational reports that enable Aster to review service outcomes, monitor compliance, identify trends and assure resident safety. Tenderers must therefore clearly outline the reports they propose to provide as part of their response. The ARC must provide key industry updates from the\nTSA.\nTogether, the Lot 1 and Lot 2 services form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience.",
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-COH-IP29573R",
      "name": "ASTER GROUP LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK15",
        "country": "GB",
        "locality": "Devizes",
        "postalCode": "SN10 2AZ",
        "countryName": "United Kingdom",
        "streetAddress": "Sarson Court"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "IP29573R",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "aster.procurement@aster.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PRNW-9755-MGMY",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-03376202",
      "name": "OpenView Security Solutions",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI52",
        "country": "GB",
        "locality": "Romford, Essex",
        "postalCode": "RM7 7PJ",
        "countryName": "United Kingdom",
        "streetAddress": "Openview House, Chesham Close"
      },
      "details": {
        "vcse": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "03376202",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "info@openview.co.uk"
      }
    },
    {
      "id": "GB-COH-03229746",
      "name": "APPELLO CARELINE LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ36",
        "country": "GB",
        "locality": "New Milton",
        "postalCode": "BH25 5NN",
        "countryName": "United Kingdom",
        "streetAddress": "Oregon House"
      },
      "details": {
        "url": "http://www.appello.co.uk",
        "vcse": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "03229746",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "tenderopportunities2@appello.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PPBB-1568-HJRG",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
11 May 2026 · 043242-2026 · tender
{
  "id": "043242-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-05-11T18:38:44+01:00",
  "ocid": "ocds-h6vhtk-060945",
  "buyer": {
    "id": "GB-COH-IP29573R",
    "name": "ASTER GROUP LIMITED"
  },
  "tender": {
    "id": "CAS-01240-W3D2X3",
    "lots": [
      {
        "id": "1",
        "title": "Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems",
        "value": {
          "amount": 1800000,
          "currency": "GBP",
          "amountGross": 2160000
        },
        "status": "active",
        "renewal": {
          "description": "2 x 2 year optional extensions"
        },
        "hasRenewal": true,
        "description": "Lot 1 covers the maintenance, servicing, repair and future upgrade of Aster's Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will  support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate  asset data and enabling a smooth transition from analogue to digital-ready systems. These  services play a critical role in ensuring that residents can raise alerts safely and consistently",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Price",
              "type": "cost",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ]
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-08-31T23:59:59+01:00",
          "startDate": "2026-09-01T00:00:00+01:00",
          "maxExtentDate": "2034-08-31T23:59:59+01:00"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "type": "economic",
              "description": "Minimum annual turnover thresholds (Lot-specific, set in accordance with section 22 of the Procurement Act 2023, full details in ITT)"
            },
            {
              "type": "technical",
              "description": "Relevant accreditations or equivalents including NICEIC certification (Lot 1), BAFE SP203-1 (Lot 1, where applicable), TSA membership or equivalent TEC industry knowledge, Cyber Essentials Plus and ISO 27001 (or commitment to achieve)\nEvidence of relevant experience over the past three years"
            }
          ]
        }
      },
      {
        "id": "2",
        "title": "Monitoring and Alarm Receiving Centre (ARC) Services",
        "value": {
          "amount": 1200000,
          "currency": "GBP",
          "amountGross": 1440000
        },
        "status": "active",
        "renewal": {
          "description": "2 x 2 year optional extensions"
        },
        "hasRenewal": true,
        "description": "Provision of a 24/7/365 Alarm Receiving Centre and monitoring service covering dispersed alarms, hard-wired grouped scheme systems, digital TEC devices, telecare peripherals, smoke detection signalling, door entry signalling and roaming pendant devices. Services include alarm receipt and triage, emergency and welfare call handling, escalation and responder coordination, near real-time customer record management, reporting and management information, and full resilience, failover and disaster recovery arrangements.\nThe Supplier will be required to support Aster's digital switchover programme, comply with BS 8521-2 and demonstrate interoperability with the equipment platforms maintained under Lot 1.",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ]
            },
            {
              "name": "Price",
              "type": "cost",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ]
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-08-31T23:59:59+01:00",
          "startDate": "2026-09-01T00:00:00+01:00",
          "maxExtentDate": "2034-08-31T23:59:59+01:00"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "type": "economic",
              "description": "Minimum annual turnover thresholds (Lot-specific, set in accordance with section 22 of the Procurement Act 2023)"
            },
            {
              "type": "technical",
              "description": "Relevant accreditations or equivalents including NICEIC certification (Lot 1), BAFE SP203-1 (Lot 1, where applicable), TSA membership or equivalent TEC industry knowledge, Cyber Essentials Plus and ISO 27001 (or commitment to achieve)"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKI",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKJ",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "32500000",
            "scheme": "CPV",
            "description": "Telecommunications equipment and supplies"
          },
          {
            "id": "50300000",
            "scheme": "CPV",
            "description": "Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment"
          },
          {
            "id": "64200000",
            "scheme": "CPV",
            "description": "Telecommunications services"
          }
        ]
      },
      {
        "id": "2",
        "relatedLot": "2",
        "deliveryAddresses": [
          {
            "region": "UKI",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKJ",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "64200000",
            "scheme": "CPV",
            "description": "Telecommunications services"
          },
          {
            "id": "85320000",
            "scheme": "CPV",
            "description": "Social services"
          }
        ]
      }
    ],
    "title": "Technology Enabled Care Services at Aster Group",
    "value": {
      "amount": 3000000,
      "currency": "GBP",
      "amountGross": 3600000
    },
    "status": "active",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "L-1",
        "url": "https://in-tendhost.co.uk/aster/aspx/Home",
        "description": "The full Invitation to Tender pack, including all appendices and supporting documents, is available via the e-tendering portal.",
        "documentType": "biddingDocuments"
      },
      {
        "id": "L-2",
        "url": "https://in-tendhost.co.uk/aster/aspx/Home",
        "documentType": "technicalSpecifications"
      },
      {
        "id": "043242-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/043242-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-05-11T18:38:44+01:00"
      }
    ],
    "procedure": {
      "features": "Single-stage competitive procedure with the option for clarification meetings, supplier presentations and site visits (Lot 2) at Aster's discretion in accordance with section 10 of the Invitation to Tender. The procedure comprises:\nStage 1: Selection Questionnaire (pass/fail) assessed against the exclusion grounds at Schedules 6 and 7 of the Procurement Act 2023 and the conditions of participation set out in the Invitation to Tender\nStage 2: Compliance review of tender submissions (pass/fail)\nStage 3: Weighted evaluation of Quality (60%) and Price (40%), with optional clarification meetings, presentations and/or site visits",
      "isAccelerated": true,
      "acceleratedRationale": "Qualifying planned procurement notice"
    },
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "lotDetails": {
      "awardCriteriaDetails": "Suppliers may bid for one Lot only. This restriction is applied to:\n(a) maintain independent oversight between the party maintaining TEC equipment (Lot 1) and the party operating the Alarm Receiving Centre that monitors that equipment in real time (Lot 2);\n(b) reduce concentration and continuity risk in a life-safety service supporting vulnerable residents;\n(c) reflect the materially different technical competencies, accreditations and operating infrastructure required for each Lot; and\n(d) support participation by specialist SME suppliers in accordance with section 12(4) of the Procurement Act 2023.",
      "maximumLotsBidPerSupplier": 1,
      "maximumLotsAwardedPerSupplier": 1
    },
    "recurrence": {
      "dates": [
        {
          "startDate": "2033-09-01T23:59:59+01:00"
        }
      ]
    },
    "awardPeriod": {
      "endDate": "2026-07-23T23:59:59+01:00"
    },
    "description": "Aster provides Technology Enabled Care (TEC) services across a range of grouped living, sheltered and extra care schemes, supporting residents through Hard-Wired alarm systems,  Digital Alarm Units (DAUs), dispersed TEC devices and emergency call-handling arrangements. \nAs part of the national digital switchover, all analogue systems must transition to digital-ready solutions by 2027. This requires a coordinated approach across both the maintenance of physical TEC equipment and the delivery of monitoring and alarm receiving services. \nLot 1 covers the maintenance, servicing, repair and future upgrade of Aster's Hard-Wired  alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These  services play a critical role in ensuring that residents can raise alerts safely and consistently. \nLot 2 covers Monitoring and Alarm Receiving Centre (ARC) Services. The ARC is  responsible for receiving alarm activations, responding to calls, triggering appropriate actions  and supporting residents in emergency and welfare situations. \nThe ARC provider will also be responsible for onboarding new TEC users, including configuring monitoring profiles,  ensuring alarms route correctly and maintaining up-to-date service user information. In addition, the ARC provider will be required to deliver a suite of performance and operational  reports that enable Aster to review service outcomes, monitor compliance, identify trends  and assure resident safety. Tenderers must therefore clearly outline the reports they propose to provide as part of their response. The ARC must provide key industry updates from the \nTSA. \nTogether, the Lot 1 and Lot 2 services form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who  can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience.",
    "riskDetails": "Section 20 consultation\nThis procurement is subject to consultation with leaseholders under section 20 of the Landlord and Tenant Act 1985 in respect of qualifying long-term agreements. The notice of intention (Stage 1) has been issued and the statement of estimates (Stage 2) will follow the conclusion of tender evaluation. Award is conditional on the satisfactory completion of consultation.",
    "tenderPeriod": {
      "endDate": "2026-06-08T12:00:00+01:00"
    },
    "enquiryPeriod": {
      "endDate": "2026-05-29T12:00:00+01:00"
    },
    "hasRecurrence": true,
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://in-tendhost.co.uk/aster/aspx/Home\nTenders must be submitted via the In-Tend e-tendering portal only. Submissions made by any other means will not be considered.",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "parties": [
    {
      "id": "GB-COH-IP29573R",
      "name": "ASTER GROUP LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK15",
        "country": "GB",
        "locality": "Devizes",
        "postalCode": "SN10 2AZ",
        "countryName": "United Kingdom",
        "streetAddress": "Sarson Court"
      },
      "details": {
        "url": "http://www.aster.co.uk",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "IP29573R",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "aster.procurement@aster.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PRNW-9755-MGMY",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "noEngagementNoticeRationale": "A Preliminary Market Engagement (PME) Notice was not published as the engagement was strictly limited to independent technical consultancy for specification drafting. The authority has prepared and maintains a Conflicts Assessment in accordance with Section 81 of the Procurement Act 2023, confirming that the consultant is not a potential supplier and that their involvement does not create a conflict of interest or distort competition. As no wider market testing was conducted, a PME notice was not deemed necessary to ensure a level playing field."
  },
  "initiationType": "tender"
}
19 Jan 2026 · 004541-2026 · planningUpdate
{
  "id": "004541-2026",
  "tag": [
    "planningUpdate"
  ],
  "date": "2026-01-19T17:41:14Z",
  "ocid": "ocds-h6vhtk-060945",
  "buyer": {
    "id": "GB-COH-IP29573R",
    "name": "ASTER GROUP LIMITED"
  },
  "tender": {
    "id": "CAS-01240-W3D2X3",
    "lots": [
      {
        "id": "1",
        "title": "Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems",
        "value": {
          "amount": 1800000,
          "currency": "GBP",
          "amountGross": 2200000
        },
        "status": "planned",
        "renewal": {
          "description": "Optional 2 x 2 year extensions"
        },
        "hasRenewal": true,
        "description": "Lot 1 covers the maintenance, servicing, repair and future upgrade of Aster’s Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These services play a critical role in ensuring that residents can raise alerts safely and consistently",
        "secondStage": {
          "maximumCandidates": 6,
          "minimumCandidates": 2
        },
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Pricing",
              "type": "cost",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "description": "40 % weighting as detailed in the tender pack"
            },
            {
              "name": "Quality",
              "type": "quality",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ],
              "description": "Quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-08-31T23:59:59+01:00",
          "startDate": "2026-09-01T00:00:00+01:00",
          "maxExtentDate": "2034-08-31T23:59:59+01:00"
        }
      },
      {
        "id": "2",
        "title": "Monitoring & Alarm Receiving Centre (ARC) Services",
        "value": {
          "amount": 1200000,
          "currency": "GBP",
          "amountGross": 1400000
        },
        "status": "planned",
        "renewal": {
          "description": "Optional 2 x 2 year extensions"
        },
        "hasRenewal": true,
        "description": "Lot 2 covers Monitoring and Alarm Receiving Centre (ARC) Services. The ARC is responsible for receiving alarm activations, responding to calls, triggering appropriate actions and supporting residents in emergency and welfare situations. The ARC provider will also be responsible for onboarding new TEC users, including configuring monitoring profiles, ensuring alarms route correctly and maintaining up-to-date service user information. In addition, the ARC provider will be required to deliver a suite of performance and operational reports that enable Aster to review service outcomes, monitor compliance, identify trends and assure resident safety. Tenderers must therefore clearly outline the reports they propose to provide as part of their response.  The ARC must provide key industry updates from the TSA",
        "secondStage": {
          "maximumCandidates": 6,
          "minimumCandidates": 2
        },
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Pricing",
              "type": "cost",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "description": "40 % weighting as detailed in the tender pack"
            },
            {
              "name": "Quality",
              "type": "quality",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ],
              "description": "Quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-08-31T23:59:59+01:00",
          "startDate": "2026-09-01T00:00:00+01:00",
          "maxExtentDate": "2034-08-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "50312610",
            "scheme": "CPV",
            "description": "Maintenance of information technology equipment"
          },
          {
            "id": "72222300",
            "scheme": "CPV",
            "description": "Information technology services"
          },
          {
            "id": "79711000",
            "scheme": "CPV",
            "description": "Alarm-monitoring services"
          }
        ]
      },
      {
        "id": "2",
        "relatedLot": "2",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "50312610",
            "scheme": "CPV",
            "description": "Maintenance of information technology equipment"
          },
          {
            "id": "72222300",
            "scheme": "CPV",
            "description": "Information technology services"
          },
          {
            "id": "79711000",
            "scheme": "CPV",
            "description": "Alarm-monitoring services"
          }
        ]
      }
    ],
    "title": "CAS-01240-W3D2X3 Technology Enabled Care Services at Aster Group",
    "value": {
      "amount": 3000000,
      "currency": "GBP",
      "amountGross": 3600000
    },
    "status": "planned",
    "procedure": {
      "features": "Stage 1 - PSQ , Stage 2 - ITT (Reduced Timescale)",
      "isAccelerated": true,
      "acceleratedRationale": "Qualifying planned procurement notice"
    },
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "lotDetails": {
      "maximumLotsBidPerSupplier": 1,
      "maximumLotsAwardedPerSupplier": 1
    },
    "awardPeriod": {
      "endDate": "2026-07-01T23:59:59+01:00"
    },
    "description": "To procure Technology Enabled Care (TEC) Services covering Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems (Lot 1) and Monitoring & Alarm Receiving Centre (ARC) Services (Lot 2) across Aster Group's housing stock. \nThese services will form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience.",
    "communication": {
      "futureNoticeDate": "2026-01-19T23:59:59+00:00"
    },
    "enquiryPeriod": {
      "endDate": "2026-02-23T12:00:00+00:00"
    },
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "Tenders must be submitted via Aster's Intend Portal. https://in-tendhost.co.uk/aster/aspx/Home",
    "procurementMethodDetails": "Competitive flexible procedure",
    "expressionOfInterestDeadline": "2026-03-02T12:00:00+00:00"
  },
  "parties": [
    {
      "id": "GB-COH-IP29573R",
      "name": "ASTER GROUP LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK15",
        "country": "GB",
        "locality": "Devizes",
        "postalCode": "SN10 2AZ",
        "countryName": "United Kingdom",
        "streetAddress": "Sarson Court"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "IP29573R",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "aster.procurement@aster.co.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "004541-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/004541-2026",
        "format": "text/html",
        "noticeType": "UK3",
        "description": "Planned procurement notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2026-01-19T17:41:14Z"
      }
    ]
  },
  "initiationType": "tender"
}
19 Jan 2026 · 004538-2026 · planning
{
  "id": "004538-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-01-19T17:34:14Z",
  "ocid": "ocds-h6vhtk-060945",
  "buyer": {
    "id": "GB-COH-IP29573R",
    "name": "ASTER GROUP LIMITED"
  },
  "tender": {
    "id": "CAS-01240-W3D2X3",
    "lots": [
      {
        "id": "1",
        "title": "Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems",
        "value": {
          "amount": 1800000,
          "currency": "GBP",
          "amountGross": 2200000
        },
        "status": "planned",
        "renewal": {
          "description": "Optional 2 x 2 year extensions"
        },
        "hasRenewal": true,
        "description": "Lot 1 covers the maintenance, servicing, repair and future upgrade of Aster’s Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These services play a critical role in ensuring that residents can raise alerts safely and consistently",
        "secondStage": {
          "maximumCandidates": 6,
          "minimumCandidates": 2
        },
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Pricing",
              "type": "cost",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "description": "40 % weighting as detailed in the tender pack"
            },
            {
              "name": "Quality",
              "type": "quality",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ],
              "description": "Quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-08-31T23:59:59+01:00",
          "startDate": "2026-09-01T00:00:00+01:00",
          "maxExtentDate": "2034-08-31T23:59:59+01:00"
        }
      },
      {
        "id": "2",
        "title": "Monitoring & Alarm Receiving Centre (ARC) Services",
        "value": {
          "amount": 1200000,
          "currency": "GBP",
          "amountGross": 1400000
        },
        "status": "planned",
        "renewal": {
          "description": "Optional 2 x 2 year extensions"
        },
        "hasRenewal": true,
        "description": "Lot 2 covers Monitoring and Alarm Receiving Centre (ARC) Services. The ARC is responsible for receiving alarm activations, responding to calls, triggering appropriate actions and supporting residents in emergency and welfare situations. The ARC provider will also be responsible for onboarding new TEC users, including configuring monitoring profiles, ensuring alarms route correctly and maintaining up-to-date service user information. In addition, the ARC provider will be required to deliver a suite of performance and operational reports that enable Aster to review service outcomes, monitor compliance, identify trends and assure resident safety. Tenderers must therefore clearly outline the reports they propose to provide as part of their response.  The ARC must provide key industry updates from the TSA",
        "secondStage": {
          "maximumCandidates": 6,
          "minimumCandidates": 2
        },
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Pricing",
              "type": "cost",
              "numbers": [
                {
                  "number": 40,
                  "weight": "percentageExact"
                }
              ],
              "description": "40 % weighting as detailed in the tender pack"
            },
            {
              "name": "Quality",
              "type": "quality",
              "numbers": [
                {
                  "number": 60,
                  "weight": "percentageExact"
                }
              ],
              "description": "Quality"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-08-31T23:59:59+01:00",
          "startDate": "2026-09-01T00:00:00+01:00",
          "maxExtentDate": "2034-08-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "50312610",
            "scheme": "CPV",
            "description": "Maintenance of information technology equipment"
          },
          {
            "id": "72222300",
            "scheme": "CPV",
            "description": "Information technology services"
          },
          {
            "id": "79711000",
            "scheme": "CPV",
            "description": "Alarm-monitoring services"
          }
        ]
      },
      {
        "id": "2",
        "relatedLot": "2",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "50312610",
            "scheme": "CPV",
            "description": "Maintenance of information technology equipment"
          },
          {
            "id": "72222300",
            "scheme": "CPV",
            "description": "Information technology services"
          },
          {
            "id": "79711000",
            "scheme": "CPV",
            "description": "Alarm-monitoring services"
          }
        ]
      }
    ],
    "title": "CAS-01240-W3D2X3 Technology Enabled Care Services at Aster Group",
    "value": {
      "amount": 3000000,
      "currency": "GBP",
      "amountGross": 3600000
    },
    "status": "planned",
    "documents": [
      {
        "id": "A-10525",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-10525",
        "format": "application/x-zip-compressed",
        "description": "Reference only tender pack",
        "documentType": "biddingDocuments"
      },
      {
        "id": "A-10526",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-10526",
        "format": "application/pdf",
        "description": "PSQ questionnairre",
        "documentType": "biddingDocuments"
      },
      {
        "id": "A-10528",
        "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-10528",
        "format": "application/x-zip-compressed",
        "description": "Response Form",
        "documentType": "biddingDocuments"
      }
    ],
    "procedure": {
      "features": "Stage 1 - PSQ , Stage 2 - ITT (Reduced Timescale)",
      "isAccelerated": true,
      "acceleratedRationale": "Qualifying planned procurement notice"
    },
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "lotDetails": {
      "maximumLotsBidPerSupplier": 1,
      "maximumLotsAwardedPerSupplier": 1
    },
    "awardPeriod": {
      "endDate": "2026-07-01T23:59:59+01:00"
    },
    "description": "To procure Technology Enabled Care (TEC) Services covering Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems (Lot 1) and Monitoring & Alarm Receiving Centre (ARC) Services (Lot 2) across Aster Group's housing stock. \nThese services will form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience.",
    "communication": {
      "futureNoticeDate": "2026-01-19T23:59:59+00:00"
    },
    "enquiryPeriod": {
      "endDate": "2026-02-23T12:00:00+00:00"
    },
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "Tenders must be submitted via Aster's Intend Portal. https://in-tendhost.co.uk/aster/aspx/Home",
    "procurementMethodDetails": "Competitive flexible procedure",
    "expressionOfInterestDeadline": "2026-03-02T12:00:00+00:00"
  },
  "parties": [
    {
      "id": "GB-COH-IP29573R",
      "name": "ASTER GROUP LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK15",
        "country": "GB",
        "locality": "Devizes",
        "postalCode": "SN10 2AZ",
        "countryName": "United Kingdom",
        "streetAddress": "Sarson Court"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "IP29573R",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "aster.procurement@aster.co.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "004538-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/004538-2026",
        "format": "text/html",
        "noticeType": "UK3",
        "description": "Planned procurement notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2026-01-19T17:34:14Z"
      }
    ]
  },
  "initiationType": "tender"
}