Financial Ombudsman Service Limited: Contract Register & Procurement Profile
Companies House: PRI/LTD BY GUAR/NSC (Private, limited by guarantee, no share capital)·Greater London·London
Companies House03725015 ↗
i
Tenders you can still bid for.
Notices at tender stage whose deadline has not passed, counted the way the search counts them: a notice shows under every code and region it names.
i
Notices published in the last 12 months.
Counted per tender, not per lot, against the 12 months before where shown.
i
How much of this buyer’s work goes to its three most frequent suppliers.
Share of its awarded tenders that name at least one of the top three. Each tender is counted once.
38 awarded tenders, 29 different suppliers.
Describes the record. It is not a sign of favouritism.
i
Contracts that finish in the next 18 months.
Published contracts with an end date in that window. No end date, not counted.
An end date does not confirm a new procurement.
i
How much this buyer has awarded recently, by published values.
Sum of published VAT-exclusive awards to single suppliers, last 24 months. Left out: concession revenue, framework ceilings, repeated notices, equal-value duplicates.
Published values, not actual spend. The biggest rows are listed so you can check.
What they buyi
What kind of work is bought here.
Notices by procurement category (CPV). A notice with several categories counts in each.
i
What kind of work is bought here.
Notices by procurement category (CPV). A notice with several categories counts in each.
Last 24 months · CPV divisions on published procedures · a notice with several divisions counts in each
48 Software package and information systems3 procedures · 8%79 Business services: law, marketing, consulting3 procedures · 8%72 IT services: consulting, software, internet2 procedures · 5%30 Office and computing machinery1 procedures · 3%33 Medical equipments, pharmaceuticals1 procedures · 3%34 Transport equipment and products1 procedures · 3%39 Furniture, furnishings, domestic appliances1 procedures · 3%66 Financial and insurance services1 procedures · 3%How they buyi
How work here is packaged.
Notices by commercial tool: a single contract, a framework, or a dynamic purchasing system.
i
How work here is packaged.
Notices by commercial tool: a single contract, a framework, or a dynamic purchasing system.
Last 24 months · 37 notices · commercial tool and route as published on the notice, not a legal-regime claim
i
How work here is packaged.
Notices by commercial tool: a single contract, a framework, or a dynamic purchasing system.
Contract95%(35 notices)
35 of 37 notices are Contract (95%).Framework5%(2 notices)
2 of 37 notices are Framework (5%).
i
Which procedures buyers here use.
Notices by the procedure they declare: open, selective, limited or direct. Open and selective are competitions; limited and direct are not.
Limited / restricted62%(23 notices)
23 of 37 notices are Limited / restricted (62%).Route not published16%(6 notices)
6 of 37 notices are Route not published (16%).Direct award14%(5 notices)
5 of 37 notices are Direct award (14%).Open8%(3 notices)
3 of 37 notices are Open (8%).
i
How many companies usually bid when this buyer runs a tender.
Middle value of the bid counts on its award notices, one per lot. Only real competitions count: direct awards and framework places are left out.
Based on 1 lots from this buyer’s competitions, last 24 months. Small sample.
i
How often this buyer changes a notice after publishing it.
Middle number of amendments per notice. Deadline extensions and corrections both count.
Based on 37 notices across all categories, last 24 months.
Who wins herei
Which suppliers win the most here.
Suppliers ranked by the number of tenders won, not by money. A supplier on one big framework with many call-offs does not outrank one that won many separate competitions.
i
Which suppliers win the most here.
Suppliers ranked by the number of tenders won, not by money. A supplier on one big framework with many call-offs does not outrank one that won many separate competitions.
All published awards naming a supplier · ranked by distinct procedures, not pounds · panel and call-off entries inflate award records
| Supplier | Procedures | Share | Last 24m | Award records | Last activity |
|---|---|---|---|---|---|
| Softcat Plc | 7 | 18.4% | 7 | 7 | 20 Feb 2026 |
| Phoenix Software Ltd | 3 | 7.9% | 3 | 3 | 18 Mar 2026 |
| Thomas Reuters (Professional) UK Ltd | 2 | 5.3% | 2 | 2 | 19 May 2026 |
| Bright Links (UK) Limited | 2 | 5.3% | 2 | 2 | — |
| Anything Is Possible Media Limited | 1 | 2.6% | 1 | 1 | — |
| Bytes Software Services Ltd | 1 | 2.6% | 1 | 1 | — |
| Computacenter | 1 | 2.6% | 1 | 1 | — |
| Matrix SCM | 1 | 2.6% | 1 | 1 | — |
The three most frequent suppliers are named on 32% of 38 awarded procedures (each procedure counted once, so a panel shared by several of them is not double-counted); 29 distinct suppliers hold at least one. Descriptive concentration of published awards, not a statement of preference.
i
How much this buyer has awarded recently, by published values.
Sum of published VAT-exclusive awards to single suppliers, last 24 months. Left out: concession revenue, framework ceilings, repeated notices, equal-value duplicates.
Published values, not actual spend. The biggest rows are listed so you can check.
i
The middle published award value for this buyer.
Middle value of the same awards as the total above.
Largest published awards iThe biggest published awards. Awards to a single supplier with a published value, largest first, so you can check the totals against the notice. A repeated framework total can appear here. Open the notice to check. | Supplier | Awarded | Term | Published value |
|---|---|---|---|---|
| Microsoft ESA/SCE Renewal | Phoenix Software Ltd | — | — | £17,550,000 † |
| Media Planning and Buying | Anything Is Possible Media Limited | — | — | £445,000 † |
| Oracle Support Renewal | Phoenix Software Ltd | — | 1 yrs | £167,898 † ≈ £168k/yr |
| VMware Cloud Foundation | Softcat Plc | — | 1.5 yrs | £154,735 † ≈ £103k/yr |
| F5 Enterprise Agreement | Softcat Plc | — | — | £153,841 † |
Contracts endingi
Contracts that finish in the next 18 months.
Published contracts with an end date in that window. No end date, not counted.
An end date does not confirm a new procurement.
i
Contracts that finish in the next 18 months.
Published contracts with an end date in that window. No end date, not counted.
An end date does not confirm a new procurement.
Published end dates only · 25 of 35 contracts carry one · not a retender forecast
| Contract | Holder | Ends | Published value |
|---|---|---|---|
| Westlaw UK Subscription | Thomas Reuters (Professional) UK Ltd | 31 May 2027 | £51,058 |
| Practical Law Subscription | Thomas Reuters (Professional) UK Ltd | 31 May 2027 | £39,686 |
| VMware Cloud Foundation | Softcat Plc | 20 Oct 2027 | £154,735 |
| Gym Management Services | Antidote | 11 Dec 2027 | £640,000 |
| The Plan Pensions Workshops | Origen Financial Services Limited | 31 Mar 2028 | £32,400 |
| FTSE Private Investor Index Series Licences | FTSE INTERNATIONAL LIMITED | 31 Mar 2028 | £34,182 |
Recent procedures
Latest 43 of 43 procedures where this authority buys, is the authority the work is for, or runs the procurement
| Procedure | Status | Published | Published value |
|---|---|---|---|
| Legal Matter Management System | Awarded / complete | 15 Oct 2026 | — |
| Hornbill Subscription and MaintenanceIT services: consulting | Awarded / complete | 25 Sept 2026 | — |
| The provision of an Executive and Board Recruitment Partner (ten_1062)Recruitment services | Awarded / complete | 23 Sept 2026 | £192,000 |
| The Provision of Workplace Assessments and Adjustment ServicesCompany health services | Open | 29 Jul 2026 | £324,500 |
| Nintex Support | Awarded / complete | 25 Jun 2026 | — |
| F5 Enterprise AgreementSoftware package and information systems | Awarded / complete | 2 Jun 2026 | — |
| Practical Law Subscription | Awarded / complete | 19 May 2026 | — |
| Westlaw UK Subscription | Awarded / complete | 19 May 2026 | — |
| EME - RFI - Electric Vehicle Scheme - Employee BenefitsElectric vehicles | Planning | 27 Apr 2026 | — |
| VMware Cloud Foundation | Awarded / complete | 27 Apr 2026 | — |
| Value Added Software Reseller FrameworkSoftware package and information systems | Planning | 20 Apr 2026 | — |
| Adobe Licence Subscription | Awarded / complete | 18 Mar 2026 | — |
| Microsoft ESA/SCE RenewalSoftware package and information systems | Awarded / complete | 5 Mar 2026 | — |
| Octopus Server Edition Licence Subscription | Awarded / complete | 20 Feb 2026 | — |
| User Acceptance Testing Software | Awarded / complete | 9 Jan 2026 | — |
| The provision of the design and delivery of a leadership development training programmeCoaching services | Open | 6 Jan 2026 | £230,000 |
| Gym Management Services | Awarded / complete | 12 Dec 2025 | — |
| Background Checking Services | Awarded / complete | 24 Nov 2025 | — |
| Media Planning and BuyingMarket and economic research; polling and statistics | Awarded / complete | 14 Oct 2025 | — |
| Creative Services | Awarded / complete | 14 Oct 2025 | — |
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- One profile per authority. Different spellings and registration numbers of the same body are merged into this profile. It includes tenders the authority ran for other bodies and tenders run on its behalf; spend is credited to the body that pays.
- Values are published values. Award values are what the authority published, excluding VAT and framework ceilings. They are not a budget or total spend.
- Contract end dates. 25 of 35 published contracts state an end date; those feed “Contracts ending”.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.