Hornbill Subscription and Maintenance

Official notice

Authority: Financial Ombudsman Service Limited (Public body)

Framework agreementServicesAward procedure without prior publication of a call for competition

Sectors: IT Services & Software (72) Delivery: UK

Framework ceiling (notional)Value not publishedframework ceiling, not attributable revenue

Awarded 17 Sept 2026no call for competition

Notice summaryFrom the published notice

Licencing support and maintenance for Hornbill service management software. Licensing, support and maintenance for Hornbill service management software.

What is being bought

Published requirement description

Licencing support and maintenance for Hornbill service management software.

CPV: IT services: consulting, software development, Internet and support

How this framework works

From the published notice

Bids received: 1 bids received · 1 suppliers appointed

The lotProcurement structure

single lot · no lot value published

Lot #1Licensing, support and maintenance for Hornbill service management softwareAwarded

Delivery: UK

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Suppliers appointed 1admitted to the panel · see the list ↓

Bids received 1

Contracts signed 1latest 17 Sept 2026

1 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

Contract 091037-2026-1
Signed
17 Sept 2026
Value
£245,491
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Framework agreement
Who may use this agreement: Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 25 Sept 2026, 14:21 BST
Last source update: 25 Sept 2026, 14:21 BST
Authority reference: ctt_3296
FTS notice number: 2026/S 000-091037
Classification (CPV): IT services: consulting, software development, Internet and support
Delivery area: UK
Official registry OCID: ocds-h6vhtk-077aab Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: The contract was awarded as a call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2 Cloud Software. The award was made in accordance with the call-off procedure provided under the framework.

Publisher note: This contract was awarded as a call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2 Cloud Software.

Contracting authority & participating public bodies

Financial Ombudsman Service

Contracting authorityPublic bodyBody governed by public lawEconomic affairs Exchange Tower, Harbour Exchange Square,, London, UK, E14 9SRContact email, phone

Dispute resolution & review bodies

The High Court of JusticeReview body London

Framework contractors & participating bidders

1 commercial party on the notice

Hornbill Technologies LimitedFramework contractor 86-90 Paul Street, 3rd Floor, London, UK, EC2A 4NE

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.