Official UK procurement notice
The Provision of Workplace Assessments and Adjustment Services
Authority: Financial Ombudsman Service Limited (Public body)
What is being bought
Published requirement descriptionThe Financial Ombudsman Service (FOS) was seeking to appoint a specialist provider to deliver a managed Workplace Assessments and Adjustment Service across the organisation. The service will support FOS's commitment to inclusion, accessibility, wellbeing and compliance with relevant equality and health and safety legislation.
The appointed Supplier will provide workplace needs assessments, workstation and ergonomic assessments, recommendations and associated reporting for employees who require workplace adjustments. The Supplier will also be responsible for the supply and/or installation of recommended workplace adjustment equipment where required.
The service must be available nationally and support employees located across FOS offices in Belfast, Cardiff, Coventry, Edinburgh, London and Manchester, as well as employees working remotely or in hybrid working arrangements. The Supplier must therefore be capable of delivering both remote and on-site assessment services throughout the United Kingdom.
- How the procedure runs: Tenderers are required to submit a full Tender response in accordance with the procurement documents and the requirements set out in this Invitation to Tender. The procurement will be conducted in three stages. Stage 1 will comprise an assessment of Conditions of Participation, including mandatory qualification, eligibility, contractual, security and data protection requirements, together with an assessment of relevant experience, organisational capability and capacity to deliver the Services. Tenderers that satisfy the Conditions of Participation requirements will be scored and ranked, with a maximum of five (5) Tenderers progressing to Stage 2. Stage 2 will comprise the evaluation of the full Tender submissions received. Tenderers detailed technical and commercial responses will be evaluated against the published award criteria and weightings. The Contract will be awarded to the Tenderer submitting the Most Advantageous Tender (MAT). Following evaluation, moderation and completion of any required due diligence activities, FOS intends to award a contract to a single Supplier. FOS will comply with the applicable transparency and standstill requirements under the Procurement Act 2023 prior to entering into the Contract.
CPV: Company health services · Health and safety consultancy services · Office and computing machinery, equipment and supplies except furniture and software packages · Office furniture · Orthopaedic supplies · Various office equipment and supplies
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£324,500
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Stage 2 - Technical Assessment: 60%
- Stage 2 - Commercial Assessment: 40%
Published award criteria (2)
- Stage 2 - Technical Assessment: 5 x Technical / Quality evaluation questions
- Stage 2 - Commercial Assessment: 5 x Pricing elements to be submitted
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 18 Jun 2026, 13:16 BST
- Last source update
- 21 Oct 2026, 15:40 BST
- Award evaluation window
- Submission end – 9 Oct 2026
- Authority reference
TEN_1072- FTS notice number
2026/S 000-071701- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06b80eFind a Tender
- How it runs
Tenderers are required to submit a full Tender response in accordance with the procurement documents and the requirements set out in this Invitation to Tender.
The procurement will be conducted in three stages. Stage 1 will comprise an assessment of Conditions of Participation, including mandatory qualification, eligibility, contractual, security and data protection requirements, together with an assessment of relevant experience, organisational capability and capacity to deliver the Services. Tenderers that satisfy the Conditions of Participation requirements will be scored and ranked, with a maximum of five (5) Tenderers progressing to Stage 2.
Stage 2 will comprise the evaluation of the full Tender submissions received. Tenderers detailed technical and commercial responses will be evaluated against the published award criteria and weightings. The Contract will be awarded to the Tenderer submitting the Most Advantageous Tender (MAT).
Following evaluation, moderation and completion of any required due diligence activities, FOS intends to award a contract to a single Supplier. FOS will comply with the applicable transparency and standstill requirements under the Procurement Act 2023 prior to entering into the Contract.
How it was run
Official notice- Submission deadline
- 1 Sept 2026, 12:00 BST
- Clarification deadline
- 14 Aug 2026, 16:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Access to the procurement documents is restricted to: procurement.financial-ombudsman.org.uk/web/login.html ↗
Locating the tender:
- Go to ‘Sourcing’ or ‘View Opportunities’
- Use the search bar to find the opportunity by its reference number or name.
- Project reference: ten_1072
- Name: The provision of Workplace Assessments and Adjustment Services
- Click on the opportunity title to open the tender.
- Then select ‘Express Interest’ to access documents
- The system will add the tender to your ‘My Responses’ area.
- You will now be able to download all tender documents and ask clarification questions.
For escalations contact (including project name and reference) : [email protected]
Timeline
18 Jun 2026 → 30 Oct 2026 · 11 dates- Planning notice published127 days ago18 Jun 2026, 13:16 BST
- Market engagement112 days ago2 Jul 2026, 23:59 BST
Interested suppliers are invited to complete a Market Engagement Questionnaire based on the accompanying brief and submit responses by 2nd July 2026.
Where helpful, FOS may invite some suppliers to take part in clarification discussions relating to their questionnaire responses. If required, these sessions are expected to take place w/c 13th July 2026 via Microsoft Teams.
The questionaire and accommpanying brief can be accessed via our eSourcing tool Jaggaer here: procurement.financial-ombudsman.org.uk ↗. Registration is required on the portal in order to access the prospectus and questionaire.
- Tender notice published86 days ago29 Jul 2026, 13:27 BST
- Next notice expected83 days ago31 Jul 2026, 23:59 BST
- Clarification questions by70 days ago14 Aug 2026, 16:00 BST
- Submission deadline52 days ago1 Sept 2026, 12:00 BST
- Award decision expected by13 days ago9 Oct 2026, 23:59 BST
- Assessment summaries sent2 days ago21 Oct 2026, 00:00 BST
- Latest notice published2 days ago21 Oct 2026, 15:40 BST
- Today23 Oct 2026
- Contract startsin 3 days26 Oct 2026
- Standstill endsin 8 days30 Oct 2026, 23:59 GMT
Notice history
9 events · 3 releases on Find a Tender · since 18 Jun 2026- Preliminary market engagement notice published18 Jun 2026, 13:16 BSTUK2
- Tender notice published29 Jul 2026, 13:27 BSTUK4
- Published value updated29 Jul 2026, 13:27 BST
- Status changed to active29 Jul 2026, 13:27 BST
- Procurement method changed29 Jul 2026, 13:27 BST
- Deadline published: 1 Sept 2026, 12:00 BST29 Jul 2026, 13:27 BST
- Contract award notice published21 Oct 2026, 15:40 BSTUK6
- Status changed to complete21 Oct 2026, 15:40 BST
- Contract signature expected9 Nov 2026, 23:59 GMTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Bespoke Wellbeing LimitedSMEThe Provision of a workplace Assessments and Adjustment Service10 Nov 2026 – 8 Nov 2029 · up to 8 Nov 2031Extensions: Two optional 12-month extension periods may be exercised at the sole discretion of the Financial Ombudsman Service. | £324,500 inc. VAT | 21 Oct 2026standstill to 30 Oct 2026 | Standstill |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 5final-stage tenders · 8 at stage one | 5 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Bespoke Wellbeing LimitedAwarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender