Total Support Services : UK Public Sector Contracts Won & Awards
Large organisation·Croydon ·Greater London·Main market: Cleaning services
Official UK PPONPHXG-2314-TJPQ
Procedures with an award1831 award recordsPublic authorities15named on published awardsAttributable award value£85mnet · on 11 of 31 award records · single-supplier, no ceilingsLast 12 months6awards · 20 in the prior 24 months · last 12 Aug 2026Contracts ending ≤18 months1end date published on 7 of 31 awardsDelivery regions13most often Greater London
Where they win
19 lot-level observations (6 awarded lots, 32%, plus 13 envelope awards without lot links; pending awards included) · top CPV classes
9091 Cleaning services10 observations · 56% · 2 lots + 8 envelope9092 Facility related sanitation services2 observations · 11% · lots9834 Accommodation and office services2 observations · 11% · 1 lots + 1 envelope7999 Miscellaneous business-related services2 observations · 11% · envelope awards7142 Landscape architectural services1 observations · 6% · envelope awards9072 Environmental protection1 observations · 6% · envelope awardsAttributable award value£85mSum of published VAT-exclusive values on 11 of 31 award records — only awards to this supplier alone, framework / DPS ceilings excluded; the award’s own value, else its contract’s; the five largest make 93%; a further 1 published a VAT-inclusive amount only (£33k inc. VAT, kept apart). Not turnover. Largest rows below.
Typical attributable award£3.1m medianrobust · n=11
Award vs estimate5% below estimatemoderate · n=4Median (estimate − award) / estimate on comparable contested single-supplier GBP wins, per lot, same VAT basis on both sides, scoped to CPV division 90. Negative = awarded above estimate. Historical movement, not a bid instruction.
| Largest published awards | Authority | Awarded | Term | Published value |
|---|---|---|---|---|
| V&A - Soft FM | Victoria and Albert Museum | 20 Mar 2026 | 5 yrs · up to 7 yrs | £25,314,658 ≈ £5.1m/yr |
| United Kingdom-London: Building and facilities management services | Natural History Museum | — | 9 yrs | £18,250,000 † ≈ £2.0m/yr |
| British Museum Soft Facilities Management | The Trustees of the British Museum | — | — | £17,028,672 † |
| Soft Facilities Management Services Provider | Natural History Museum | — | — | £14,180,000 † |
| Provision of Soft FM Services | National Galleries of Scotland | — | — | £4,237,692 † |
Where they deliver
ITL1 delivery regions on the notice · 17 of 18 awarded procedures publish one · a procedure with several regions counts in each
Greater London10 procedures · 59%
Nationwide (UK)6 procedures · 35%
South East England6 procedures · 35%
North West England4 procedures · 24%
West Midlands4 procedures · 24%
South West England4 procedures · 24%
North East England3 procedures · 18%
Yorkshire and the Humber3 procedures · 18%
Bidding record
Procurement Act 2023 award notices name every bidder · 4 notices name this supplier since 19 Jan 2026 · observed bids, not an estimate
Contract contests2 won · 0 lostindicative · n=2Fewer than three decided contests — no rate is claimed.
Framework / DPS places2 of 2Admissions to a panel or dynamic market are counted apart: nearly every compliant bidder is appointed, so they say nothing about winning work.
Authorities bid for4
| Notice | Authority | Outcome | Bidders | Published |
|---|---|---|---|---|
| PP-10183a Hornchurch Academy Trust Facilities Management Open Framework | HORNCHURCH ACADEMY TRUST | appointed | 75 | 6 Jul 2026 |
| London Museum: Cleaning, Waste and Portering Services | London Museum | won | 5 | 3 Jul 2026 |
| V&A - Soft FM | Victoria and Albert Museum | won | 4 | 1 Jul 2026 |
| Security and Cleaning Services | London Universities Purchasing Consortium | appointed | 19 | 19 Jan 2026 |
Source: bids.details[].tenderers on Procurement Act 2023 notices (from 2025). PCR 2015 notices name no bidders, so earlier contests are invisible here. Latest ten notices shown.
Who they sell to
Authorities named on this supplier’s published awards · ranked by distinct procedures · award records explode on framework and DPS panels
Authority type · official UK type when published, else name/id class, else not classified · by award records (a single panel can dominate)
- Type not classified 58% (11 awards)
- Other public body 16% (3 awards)
- Local authority 11% (2 awards)
- Central government 5% (1 awards)
- Charity 5% (1 awards)
- Education 5% (1 awards)
| Authority | Procedures | Share | Award records | Last activity |
|---|---|---|---|---|
| ESPO | 2 | 11.1% | 3 | 29 Jan 2025 |
| Victoria and Albert Museum | 2 | 11.1% | 2 | 20 Mar 2026 |
| Natural History Museum | 2 | 11.1% | 2 | 3 Nov 2025 |
| Leeds Beckett University | 1 | 5.6% | 13 | 29 Nov 2023 |
| London Museum | 1 | 5.6% | 1 | 14 Nov 2025 |
| Golding Homes | 1 | 5.6% | 1 | 1 Jul 2025 |
| ENDEAVOUR MULTI ACADEMY TRUST | 1 | 5.6% | 1 | 12 Feb 2024 |
| HORNCHURCH ACADEMY TRUST | 1 | 5.6% | 1 | 21 May 2026 |
Share = of the 18 procedures with an award naming this supplier. Last activity = award date, or notice publication when no award date was published.
Contracts ending
Published end dates only · 7 of 31 awards carry one · not a retender forecast
| Contract | Ends | Published value |
|---|---|---|
| Cleaning Services | 21 Dec 2027 | £32,000,000 |
Recent awards
Latest 30 of 31 award records naming this supplier
| Award / procedure | Authority | Awarded | Award value |
|---|---|---|---|
| Category 2: Cleaning Services | HORNCHURCH ACADEMY TRUST | 21 May 2026 | £83,000,000 |
| V&A - Soft FM | Victoria and Albert Museum | 20 Mar 2026 | £25,314,658 |
| Lot 2 - Cleaning Services | London Universities Purchasing Consortium | 4 Dec 2025 | £32,000,000 |
| London Museum: Cleaning, Waste and Portering Services | London Museum | 14 Nov 2025 | £5,438,444 |
| Pest Control | Golding Homes | 1 Jul 2025 | £80,000 |
| Birds Netting Clearence | The Mayor and Commonalty and Citizens of the City of London | Not published | Not published |
| Soft Facilities Management Services Provider | Natural History Museum | Not published | Not published |
| Provision of Soft FM Services | National Galleries of Scotland | Not published | Not published |
| Lot 1 - General Cleaning Services | ESPO | Not published | Not published |
| TC494 - Cleaning of Galleries | Manchester City Council | Not published | Not published |
Data coverage & method
- Source: Find a Tender OCDS award and contract releases. An award record is one award × this supplier; a procedure can carry many (panels, call-offs).
- Market observations are awarded lots, or one envelope award when the notice publishes no lot links. Region = delivery ITL1 on the notice, not the supplier’s registered address.
- Authority type: official OCDS UK contracting-authority type when the notice publishes one; otherwise a Tenderline name/id class; otherwise “not classified”. Purchasing hubs with no published type stay unclassified.
- Published value attributable to this supplier alone: £85m across single-supplier awards, framework / DPS ceilings excluded. Coverage is partial and the figure is not turnover, so it is not shown as a headline.
- Contract end dates: published on 7 of 31 awards; 1 end within 18 months.
- Award vs estimate tiers: robust ≥5, moderate 3–4, indicative 1–2 comparable pairs.
- Never shown: contact details, reliability or payment scores, affiliations, predicted wins.
Identifiers consolidated into this page (12 historical Find a Tender publication identifiers)
Official notices referenced this supplier under these publication identifiers. Alias URLs are not separate pages.
Canonical page id: GB-PPON:PHXG-2314-TJPQ