Official UK procurement notice
V&A - Soft FM · UK public procurement notice
Authority: Victoria and Albert Museum (Central government)
What is being bought
Published requirement descriptionThis contract details notice is not a call for competition. We are required by law to publish this notice to provide details of a contract that we have already awarded.
The V&A has entered into a contract for Soft FM (Facilities Management) services which includes, but is not limited to, the below services across the V&A estate in London and the South East:
- General Services
- Cleaning & Housekeeping
- Waste Management
- Portering Services
- Support Services for Events
- Pest Control
- Logistics
- Window Cleaning
- Washroom Hygiene
- Grounds Maintenance
The following organisation has carried out part of the procurement on our behalf:
Mortice Consulting Limited, company number 10639824, whose registered address is 26-28 Molesey Road, Hersham, Walton On Thames, Surrey, United Kingdom, KT12 4RQ. Their role in this procurement was assisting us with drafting procurement documentation and evaluating submissions from suppliers.
- Not divided into lots: We have already split our FM requirement into two contracts, Soft FM (this contract) and Hard FM (to be procured separately at a later date). Our market engagement exercise revealed broad support for the proposed scope. This contract packaging ensures we can achieve maximum value and operational & technical efficiency whilst still being at a size that is accessible to SMEs.
- How the procedure runs: Stage 1 - Submission of PSQs to be evaluated against Conditions of Participation and establish a shortlist of suppliers to invite to tender. Stage 2 - Submission of Tenders to be evaluated against Award Criteria and establish the Most Advantageous Tender to be awarded the contract. Includes a dialogue stage before tenders are submitted, and presentation and clarification interviews after tenders are submitted. Award criteria may be revised before Stage 2 commences.
CPV: Building-cleaning services · Event services · Housekeeping services · Janitorial services · Non-hazardous refuse and waste treatment and disposal services · Office cleaning services · Pest-control services · Portering services · Window-cleaning services
The lotProcurement structure
single lot · value publishedLot #1Lot VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectivelyAwardedRenewalPublished value£27,358,000
- Economic & financial standing
A minimum of £4m turnover is recommended for this contract
- Condition of participationshortlisting
As set out in the Stage 1 documents
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (3)
- Quality
- Price
- Social Value
- Economic & financial standing
A minimum of £4m turnover is recommended for this contract
- Condition of participationshortlisting
As set out in the Stage 1 documents
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 7 Apr 2025, 19:05 BST
- Last source update
- 1 Jul 2026, 15:01 BST
- Award evaluation window
- Submission end – 22 Mar 2026
- Authority reference
VA/CON/F25/02- FTS notice number
2025/S 000-051188- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04fe69Find a Tender
- How it runs
Stage 1 - Submission of PSQs to be evaluated against Conditions of Participation and establish a shortlist of suppliers to invite to tender.
Stage 2 - Submission of Tenders to be evaluated against Award Criteria and establish the Most Advantageous Tender to be awarded the contract. Includes a dialogue stage before tenders are submitted, and presentation and clarification interviews after tenders are submitted.
Award criteria may be revised before Stage 2 commences.
How it was run
Official notice- Requests to participate (first stage)
- 26 Sept 2025, 12:00 BST
- Submission deadline
- 26 Sept 2025, 12:00 BST
- Clarification deadline
- 16 Sept 2025, 23:59 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Stage 1 documents must be submitted electronically via www.delta-esourcing.com/respond/84UKN57Y8Y ↗
Timeline
7 Apr 2025 → 1 Jul 2026 · 10 dates- Planning notice published7 Apr 2025, 19:05 BST
- Market engagement25 Apr 2025, 00:59 BST
Please use the below link to respond to the survey:
- Tender notice published26 Aug 2025, 11:21 BST
- Clarification questions by16 Sept 2025, 23:59 BST
- Submission deadline393 days ago26 Sept 2025, 12:00 BST
- Assessment summaries sent218 days ago20 Mar 2026
- Award decision expected by215 days ago22 Mar 2026, 23:59 GMT
- Standstill ends206 days ago31 Mar 2026, 23:59 BST
- Contract starts115 days ago1 Jul 2026, 00:00 BST
- Latest notice published114 days ago1 Jul 2026, 15:01 BST
Notice history
10 events · 5 releases on Find a Tender · since 7 Apr 2025- Preliminary market engagement notice published7 Apr 2025, 19:05 BSTUK2
- Tender notice published26 Aug 2025, 11:21 BSTUK4
- Published value published: £27,358,00026 Aug 2025, 11:21 BST
- Status changed to active26 Aug 2025, 11:21 BST
- Procurement method changed26 Aug 2025, 11:21 BST
- Tender notice published26 Aug 2025, 12:49 BSTUK4
- Contract award notice published20 Mar 2026, 14:49 GMTUK6
- Status changed to complete20 Mar 2026, 14:49 GMT
- Contract signature expected1 Apr 2026, 23:59 BSTscheduled
- Contract details notice published1 Jul 2026, 15:01 BSTUK7
Published amendments (1)
Amended procedure to clarify that award criteria may be refined (in line with competitive flexible procedure description in the documentation)
Routine re-releases (5)
- 2025-08: 1 release · 26 Aug 2025
- 2025-04: 1 release · 7 Apr 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Total Support Services Ltd1 Jul 2026 – 30 Jun 2031 · up to 30 Jun 2033Extensions: As set out in the Tender Notice · Options: As set out in the Tender Notice | £25,314,658 | 20 Mar 2026 | Awarded |
Contracts
V&A - Soft FM · Total Support Services Ltd
- Signed
- 1 Jul 2026
- Value
- £25,314,658
- Period
- 1 Jul 2026 – 30 Jun 2031 · up to 30 Jun 2033 with extensions
- Status
- active
- Extensions
- As set out in the Tender Notice
- Options
- As set out in the Tender Notice
3 agreed KPIs: Meeting H&S Requirements · Cleaning Standards · Reactive Response
- Meeting H&S Requirements, Evidenced full compliance with all relevant Health & Safety (H&S) legislations, regulations, and contractual obligations including RAMS, ensuring a safe working environment for all staff, stakeholders as well as the wider public.
- Cleaning Standards, Cleaning standards meet the Client's requirement.
- Reactive Response, Meet all requests for reactive tasks within the specified contract response and rectification times.
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 4final-stage tenders | 0 | 0 | — |
Who bid
- wonTOTAL SUPPORT SERVICES LIMITED · Greater London
- did not winDOC CLEANING LIMITEDSME · East of England
- did not winMITIE CLEANING & ENVIRONMENTAL SERVICES LIMITED · Greater London
- did not winOCS GROUP UK LIMITED · East of England
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
Bidders & participating suppliers
4 commercial parties on the notice · 1 awarded- DOC CLEANING LIMITEDBidder / tenderer
- MITIE CLEANING & ENVIRONMENTAL SERVICES LIMITEDBidder / tenderer
- OCS GROUP UK LIMITEDBidder / tenderer
- TOTAL SUPPORT SERVICES LIMITEDAwarded supplier
Official documents & specifications (8)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specificationsAccess: Draft Invitation to Tender document will follow, and will be uploaded to Delta by 16 Sept 2025.
- Signed contract
- Bidding documents and specifications Link to download and submit the Stage 1 documents
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender