Official UK procurement notice
London Museum: Cleaning, Waste and Portering Services
Authority: London Museum (Public body)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionThe required services includes cleaning, waste management and portering services to be delivered across the Museum's current and future estate.
- How the procedure runs: The procedure will involve two stages as described below: Stage 1 - Participation Stage; conditions of participation will be assessed following which a shortlist will be invited to the next stage. Stage 2 - Invitation to Tender Stage
CPV: Building-cleaning services · Office cleaning services · Portering services · Refuse and waste related services · School cleaning services · Transport services (excl. Waste transport) · Waste and rubbish containers and bins · Window-cleaning services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£3,200,000
- Economic & financial standing
Please see Procurement Documents for detail.
- Technical & professional ability
Please see Procurement Documents for detail.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: See Documents
- Price: See Documents
- Economic & financial standing
Please see Procurement Documents for detail.
- Technical & professional ability
Please see Procurement Documents for detail.
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 30 Jun 2025, 19:06 BST
- Last source update
- 3 Jul 2026, 12:23 BST
- Award evaluation window
- Submission end – 29 Sept 2025
- Authority reference
LM_CL25- FTS notice number
2025/S 000-036261- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-055652Find a Tender
- How it runs
The procedure will involve two stages as described below:
Stage 1 - Participation Stage; conditions of participation will be assessed following which a shortlist will be invited to the next stage.
Stage 2 - Invitation to Tender Stage
- Risks
As described further in the Procurement Documents, there are a number of risks to consider over the course of this contract which may serve to justify contract modification later. Some of these are;
- Changes in where and when services are required due to the changing nature of the Museum estate being significantly different to what is currently described.
- Additional services required that were unforeseen which are caused by the opening of a large new public building.
- Additional services as required by various event hirer's and potential tenants.
How it was run
Official notice- Requests to participate (first stage)
- 25 Jul 2025, 12:00 BST
- Submission deadline
- 25 Jul 2025, 12:00 BST
- Clarification deadline
- 18 Jul 2025, 17:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
30 Jun 2025 → 3 Jul 2026 · 8 dates- Tender notice published30 Jun 2025, 19:06 BST
- Clarification questions by18 Jul 2025, 17:00 BST
- Submission deadline25 Jul 2025, 12:00 BST
- Award decision expected by389 days ago29 Sept 2025, 23:59 BST
- Assessment summaries sent344 days ago14 Nov 2025
- Standstill ends332 days ago25 Nov 2025, 23:59 GMT
- Contract starts264 days ago2 Feb 2026
- Latest notice published113 days ago3 Jul 2026, 12:23 BST
Notice history
7 events · 3 releases on Find a Tender · since 30 Jun 2025- Tender notice published30 Jun 2025, 19:06 BSTUK4
- Contract award notice published14 Nov 2025, 20:06 GMTUK6
- Status changed to complete14 Nov 2025, 20:06 GMT
- Procurement method changed14 Nov 2025, 20:06 GMT
- Buyer details updated14 Nov 2025, 20:06 GMT
- Contract signature expected12 Jan 2026, 23:59 GMTscheduled
- Contract details notice published3 Jul 2026, 12:23 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Total Support Services LtdSME2 Feb 2026 – 31 Jan 2030 · up to 30 Jan 2032Extensions: Two further 12 month extensions are allowable at the authority's discretion. · Options: Options are available relating to the changing nature of the Museum Estate including options to deliver services to new buildings/sites, tenant/partner locations, event and other ad hoc services. | £5,438,444 inc. VAT | 14 Nov 2025 | Awarded |
Contracts
Contract 1 · Total Support Services LtdSME
- Signed
- 1 Feb 2026
- Value
- £3,116,320
- Period
- 1 Feb 2026 – 31 Jan 2030 · up to 31 Jan 2032 with extensions
- Status
- active
- Extensions
- Two further 12-month extensions to commence upon the expiry of the initial term or previous extension period. Value of said options to be determined at the point of extension based on confirmed requirements.
- Options
- Agreement in place for requirements to be reviewed and considered in light of additions and/or changes to the Museum's Estate.
3 agreed KPIs: Statutory · Daily Cleaning · Cleaning Standards
- Statutory
- Daily Cleaning
- Cleaning Standards
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 5final-stage tenders | 0 | 0 | — |
Who bid
- wonTOTAL SUPPORT SERVICES LIMITED · Greater London
- did not winANDRON CONTRACT SERVICES LIMITED · Scotland
- did not winDOC CLEANING LIMITED · East of England
- did not winEXCELLERATE SERVICES UK LIMITED · Greater London
- did not winMITIE CLEANING & ENVIRONMENTAL SERVICES LIMITED · Greater London
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- THE BOARD OF GOVERNORS OF THE MUSEUM OF LONDONContracting authorityPublic authority - sub-central government
Bidders & participating suppliers
5 commercial parties on the notice · 1 awarded- ANDRON CONTRACT SERVICES LIMITEDBidder / tenderer
- DOC CLEANING LIMITEDBidder / tenderer
- EXCELLERATE SERVICES UK LIMITEDBidder / tenderer
- MITIE CLEANING & ENVIRONMENTAL SERVICES LIMITEDBidder / tenderer
- TOTAL SUPPORT SERVICES LIMITEDAwarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender