Appello Careline Limited: UK Public Sector Contracts Won & Awards
Large organisation·Hampshire·South East England·Main market: Telephone-answering services
Official UK PPONPPBB-1568-HJRG
Procedures with an award1112 award recordsPublic authorities11named on published awardsAttributable award value£2.7mnet · on 5 of 12 award records · single-supplier, no ceilingsLast 12 months4awards · 3 in the prior 24 months · last 22 Jul 2026Contracts ending ≤18 months1end date published on 3 of 12 awardsDelivery regions11most often Nationwide (UK)
Where they win
10 lot-level observations (4 awarded lots, 40%, plus 6 envelope awards without lot links; pending awards included) · top CPV classes
7951 Telephone-answering services4 observations · 40% · 2 lots + 2 envelope8532 Social services3 observations · 30% · 1 lots + 2 envelope3512 Surveillance and security systems and devices1 observations · 10% · lots7200 IT services: consulting, software development, Internet and support1 observations · 10% · envelope awards9800 Other community, social and personal services1 observations · 10% · envelope awardsAttributable award value£2.7mSum of published VAT-exclusive values on 5 of 12 award records — only awards to this supplier alone, framework / DPS ceilings excluded; the award’s own value, else its contract’s; the five largest make 100%; a further 1 published a VAT-inclusive amount only (£36k inc. VAT, kept apart). Not turnover. Largest rows below.
Typical attributable award£129k medianrobust · n=5
| Largest published awards | Authority | Awarded | Term | Published value |
|---|---|---|---|---|
| Out of Hours Call Centre | Optivo | — | — | £1,288,980 † |
| Lot 2. Monitoring and Alarm Receiving Centre (ARC) Services | ASTER GROUP LIMITED | 17 Jul 2026 | 4 yrs · up to 8 yrs | £1,224,025 ≈ £306k/yr |
| Trent & Dove - Warden Call & Telecare Services ID619 | TRENT & DOVE HOUSING LIMITED | — | 3 yrs · up to 5 yrs | £128,635 † ≈ £43k/yr |
| Tender for the Provision of Digital Telehealth Care System | Halton Borough Council | — | — | £53,256 † |
| Provision of Call Handling Services | Amplius Living | — | 6 mo | £30,948 † |
Where they deliver
ITL1 delivery regions on the notice · 11 of 11 awarded procedures publish one · a procedure with several regions counts in each
Nationwide (UK)5 procedures · 45%
South East England5 procedures · 45%
East Midlands4 procedures · 36%
West Midlands4 procedures · 36%
Greater London4 procedures · 36%
North West England3 procedures · 27%
East of England3 procedures · 27%
South West England3 procedures · 27%
Who they sell to
Authorities named on this supplier’s published awards · ranked by distinct procedures · award records explode on framework and DPS panels
Authority type · official UK type when published, else name/id class, else not classified · by award records (a single panel can dominate)
- Other public body 30% (3 awards)
- Local authority 20% (2 awards)
- NHS & health 20% (2 awards)
- Type not classified 20% (2 awards)
- Housing 10% (1 awards)
| Authority | Procedures | Share | Award records | Last activity |
|---|---|---|---|---|
| NHS Shared Business Services Limited | 1 | 9.1% | 2 | 17 Mar 2023 |
| ASTER GROUP LIMITED | 1 | 9.1% | 1 | 17 Jul 2026 |
| Construction Industry Training Board | 1 | 9.1% | 1 | 31 Jul 2026 |
| Optivo | 1 | 9.1% | 1 | 3 Nov 2022 |
| Longhurst Group | 1 | 9.1% | 1 | 27 Jul 2022 |
| Karbon Homes | 1 | 9.1% | 1 | 9 Jul 2026 |
| Shropshire Council | 1 | 9.1% | 1 | 20 Dec 2024 |
| TRENT & DOVE HOUSING LIMITED | 1 | 9.1% | 1 | 22 Jul 2026 |
Share = of the 11 procedures with an award naming this supplier. Last activity = award date, or notice publication when no award date was published.
Contracts ending
Published end dates only · 3 of 12 awards carry one · not a retender forecast
| Contract | Ends | Published value |
|---|---|---|
| Digital Care Call - Maintenance Contract | 31 Dec 2026 | £35,971 |
Recent awards
Latest 12 of 12 award records naming this supplier
| Award / procedure | Authority | Awarded | Award value |
|---|---|---|---|
| Lot 2. Monitoring and Alarm Receiving Centre (ARC) Services | ASTER GROUP LIMITED | 17 Jul 2026 | £1,224,025 |
| Call Monitoring | Construction Industry Training Board | Not published | Not published |
| Trent & Dove - Warden Call & Telecare Services ID619 | TRENT & DOVE HOUSING LIMITED | Not published | Not published |
| Digital Care Call - Maintenance Contract | Karbon Homes | Not published | Not published |
| Provision of Call Handling Services | Amplius Living | Not published | Not published |
| Monitoring and Data Applications, Software and Cloud Based Services | Shropshire Council | Not published | Not published |
| Tender for the Provision of Digital Telehealth Care System | Halton Borough Council | Not published | Not published |
| Technology Enabled Care (TEC) | The Royal Borough of Kingston upon Thames | Not published | Not published |
| Alarm Receiving Centre Platforms | NHS Shared Business Services Limited | Not published | Not published |
| Digital Alarm Solutions and Peripherals | NHS Shared Business Services Limited | Not published | Not published |
Data coverage & method
- Source: Find a Tender OCDS award and contract releases. An award record is one award × this supplier; a procedure can carry many (panels, call-offs).
- Market observations are awarded lots, or one envelope award when the notice publishes no lot links. Region = delivery ITL1 on the notice, not the supplier’s registered address.
- Authority type: official OCDS UK contracting-authority type when the notice publishes one; otherwise a Tenderline name/id class; otherwise “not classified”. Purchasing hubs with no published type stay unclassified.
- Published value attributable to this supplier alone: £2.7m across single-supplier awards, framework / DPS ceilings excluded. Coverage is partial and the figure is not turnover, so it is not shown as a headline.
- Contract end dates: published on 3 of 12 awards; 1 end within 18 months.
- Never shown: contact details, reliability or payment scores, affiliations, predicted wins.
Identifiers consolidated into this page (9 historical Find a Tender publication identifiers)
Official notices referenced this supplier under these publication identifiers. Alias URLs are not separate pages.
Canonical page id: GB-PPON:PPBB-1568-HJRG