Official UK procurement notice
AMCV 331 - Telecare Managed Services
Authority: Shropshire Council (Local council)·Consortium: 3 public authorities
What is being bought6 lots · detail below
Published requirement descriptionThis is an award notice for AMCV 331 - Telecare Managed Services under the Technologies for Independent Living (TIL) Telecare/Telehealth - FW0126 framework, Lot 6.
Services the Supplier is to deliver:
- Manage the full contract, including liaising with the Customer as required
- Facilitate the scheduled review meetings.
- Deliver the referral management, installation, monitoring, de-installations, and fault processes
for new telecare equipment provided by the Customer.
- Manage the entire system effectively by coordinating the services, providing end-to-end service
delivery systems seamlessly to the end user.
The service provision will include:
- Installation, deinstallation, fault management of equipment and peripherals
- Call monitoring
- Disaster recovery
- Reprogramming (where required)
- Reporting
- Review and development of continuous improvement activities
CPV: Administrative healthcare services · Alarm systems · Alarm-monitoring services · Business analysis consultancy services · Business and management consultancy and related services · Call centre · Cardiac-monitoring devices · Closed-circuit surveillance system · Closed-circuit television cameras · Communications network · Communications server software package · Community health services · +90 more
How this framework works
From the published notice- Places
- up to 29 suppliers · 6 bids on the busiest of 6 lots (0.2 per place) · 9 appointed
Lots and requirements (6)Procurement structure
6 lots · all with a published value · evaluation weights differ by lotEvery one of these 2 lots carries the same published figure, £15,000,000: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.
Lot #1Telecare: Equipment, and Associated ServicesAwardedRenewal UK, West Midlands +1ceiling above
Lot #2Telehealth SolutionsAwardedRenewal UKceiling above
Lot 2 will provide members a full range of telehealth solutions, including but not limited to; telehealth and remote patient monitoring and software solutions, technology and telephony equipment and solutions, supply of equipment and provision of repairs, service, maintenance and associated services.
PfH anticipates awarding places on Lot 2 to five suppliers, however, reserve the right to award places to a greater or fewer number of suppliers depending on the bids received.
Lot #3Monitoring Services and SolutionsAwardedRenewal UKPublished value£10,000,000
Lot 3 will provide members a full range of monitoring solutions, including but not limited to; the provision of call monitoring from a range of devices or sensors, including but not limited to dispersed alarms, telecare/telehealth devices, door entry and access control systems, fire alarms, intruder alarms, lifts and group living schemes. Additionally, this lots allows for the provision of equipment supply in relation to call monitoring services together with technology and telephony based solutions.
PfH anticipates awarding places on Lot 3 to five suppliers but reserves the right to award a greater or fewer number of places depending on the bids received
Lot #4Telecare Equipment and Monitoring ServicesAwardedRenewal UKPublished value£25,000,000
Lot 4 offers members the opportunity to call off requirements for services spanning both Lot 1 and 3, enabling both the member and supplier to develop and implement a total telecare solution under the remit of a single supplier.
PfH anticipates awarding places on Lot 4 to five suppliers but reserves the right to award a greater or fewer number of places depending on the bids received.
Bidders should note that to apply for Lot 4 they must also have applied for Lots 1 and 3.
Lot #5Monitoring and Data Applications, Software and Cloud Based ServicesAwardedRenewal UKPublished value£10,000,000
Lot 5 offers members the opportunity to call off requirements for the provision of call monitoring and data applications, software and cloud based services and solutions relating to both telecare and telehealth or a combination of both services.
PfH anticipates awarding places on lot 3 to five suppliers but reserves the right to award a greater or fewer number of places depending on the bids received.
Lot #6Integrated Managed ServicesAwardedRenewal UKPublished value£5,000,000
Lot 6 offers members the opportunity to call off requirements for managed services for the design, implementation, benefits realisation and continuous improvement of integrated telecare and telehealth products and services. A managed service must have as its core objective the provision of products and services relating to telecare or telehealth and operate to integrate multiple services and agencies (e.g. housing, local authorities, the health service, voluntary and community organisations etc).
PfH anticipates awarding places on Lot 6 to three suppliers but reserves the right to award a greater or fewer number of places depending on the bids received.
Bidders should note that to apply for Lot 6 they must also have applied for Lots 1 and 3.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 30 Mar 2023, 08:55 BST
- Last source update
- 20 Dec 2024, 10:05 GMT
- Award evaluation window
- 5 May 2023 – …
- Authority reference
AMCV 331- FTS notice number
2024/S 000-041124- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03b735Find a Tender
- Why no open competition
The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons
- Published justification
The works, supplies or services can be provided only by a particular economic operator for the following reason: Sole provider within framework Lot
- Performance terms
As stated in the Procurement Documentation
Publisher note: To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=906604434 GO Reference: GO-20241220-PRO-28965985
How it was run
Official notice- Appointment period ends
- 5 May 2023, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 5 May 2023, 12:00 BST
Timeline
5 May 2023 → 20 Dec 2024 · 3 dates- Admission / appointment period endsperiod end, not a bid countdown5 May 2023, 12:00 BST
- Bids opened5 May 2023, 12:00 BST
- Notice published20 Dec 2024, 10:05 GMT
Notice history
4 events · 4 releases on Find a Tender · since 18 Aug 2023- Status changed to complete18 Aug 2023, 16:58 BST
- Buyer details updated30 Oct 2024, 16:56 GMT
- Procurement method changed20 Dec 2024, 10:05 GMT
- Buyer details updated20 Dec 2024, 10:05 GMT
Routine re-releases (4)
- 2023-03: 1 release · 30 Mar 2023
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast8 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
All 2 of these contracts carry the same published figure, £15,000,000, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.
Contract 041124-2024-1
- Signed
- 13 Nov 2024
- Value
- £240,000
- Status
- active
Contract 035232-2024-Telecare Services and Out of Hours Contact Centre Services-1
- Signed
- 16 Oct 2024
- Value
- £193,000
- Status
- active
Monitoring Services and Solutions
- Signed
- 1 Jul 2023
- Value
- £10,000,000
- Status
- active
Telecare Equipment and Monitoring Services
- Signed
- 1 Jul 2023
- Value
- £25,000,000
- Status
- active
Monitoring and Data Applications, Software and Cloud Based Services
- Signed
- 1 Jul 2023
- Value
- £10,000,000
- Status
- active
Integrated Managed Services
- Signed
- 1 Jul 2023
- Value
- £5,000,000
- Status
- active
Telehealth Solutions
- Signed
- 1 Jul 2023
- Value
- ceiling above
- Status
- active
Telecare: Equipment, and Associated Services
- Signed
- 1 Jul 2023
- Value
- ceiling above
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Telecare: Equipment, and Associated Services | 6bids · 6 electronic · 6 from abroad | 2 | — | — |
| 2 · Telehealth Solutions | 1bids · 1 electronic · 1 from abroad | 0 | — | — |
| 3 · Monitoring Services and Solutions | 5bids · 5 electronic · 5 from abroad | 2 | — | — |
| 4 · Telecare Equipment and Monitoring Services | 3bids · 3 electronic · 3 from abroad | 1 | — | — |
| 5 · Monitoring and Data Applications, Software and Cloud Based Services | 3bids · 3 electronic · 3 from abroad | 0 | — | — |
| 6 · Integrated Managed Services | 1bids · 1 electronic · 1 from abroad | 0 | — | — |
Contracting authority & participating public bodies
3 public bodies on the noticeConsortium members and other public bodies
- Procurement for HousingContracting authorityCentral purchasing bodyBody governed by public lawGeneral public services
- Red Kite Community HousingContracting authorityCentral purchasing bodyBody governed by public lawHousing and community amenities
Dispute resolution & review bodies
- Public Procurement Review ServiceReview body
Framework contractors & participating bidders
11 commercial parties on the notice- Appello Careline LtdFramework contractor
- Appello Smart Living Solutions LimitedFramework contractor
- Appello Smart Living Solutions LimitedFramework contractor
- Astraline (TEC) LtdFramework contractor
- CareiumFramework contractor
- Chiptech International limitedFramework contractor
- Chubb Community CareFramework contractor
- Legrand Electric LimitedFramework contractor
- Progress Housing GroupFramework contractor
- Tunstall Healthcare (UK) LimitedFramework contractor
- Tunstall Healthcare (UK) LimitedFramework contractor
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria