AwardedFind a Tender · award

Provision of Call Handling Services

BuyerAmplius Living

StatusAwarded

DeadlineNot published

ValueValue not published

Published5 Feb 2026

What is being bought

Provision of Call Handling Services - Telecare and Monitoring Services including data loads, SBR system access, CSL dialler services, and pre-arranged automated and manual reassurance calls. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1007134282

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published

Dynamic purchasing systemNot published

Competitive procurementNot published

Recurring requirementNot published

Procurement method rationaleNot published

Rationale classificationsNot published

Special regimeNot published

Covered byNot published

Submission policyNot published

Selection criteriaNot published

Risk detailsNot published

Planning & early market engagement

BudgetNot published

No-engagement rationaleNot published

Planning documents0

Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

1

Statusactive

SupplierAppello Careline Ltd

Contracts

1

Statusactive

Value£30,948

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCID	ocds-h6vhtk-064957
Latest release ID	010649-2026
Latest release timestamp	Thu Feb 05 2026 16:05:12 GMT+0000 (Coordinated Universal Time)
Source	find-a-tender
Official notice URL	Not published
Tender status	complete
Procurement method	direct
Procurement method details	Below threshold - without competition
Main procurement category	Not published
Above threshold	Not published
Legal basis	2023/54
Tender period: start	Not published
Tender period: end	Not published
Expression of interest deadline	Not published
Enquiry deadline	Not published
Award period: start	Not published
Award period: end	Not published
Submission method details	Not published
Submission languages	Not published
Electronic catalogue policy	Not published
Total tender value	Not published
Tender lots in source	1
Tender items in source	0
Tender documents in source	0
Awards in latest release	1
Contracts in latest release	1
Parties in latest release	2

Notice history

Date	Event	Reference
5 Feb 2026	award, contract	010649-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON

{
  "id": "010649-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-02-05T16:05:12Z",
  "ocid": "ocds-h6vhtk-064957",
  "buyer": {
    "id": "GB-PPON-PJDD-6383-MNNX",
    "name": "Amplius Living"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKJ1",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "79512000",
              "scheme": "CPV",
              "description": "Call centre"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-173697",
          "name": "Appello Careline Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-064957",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Provision of Call Handling Services",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Provision of Call Handling Services - Telecare and Monitoring Services including data loads, SBR system access, CSL dialler services, and pre-arranged automated and manual reassurance calls.\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1007134282",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PJDD-6383-MNNX",
      "name": "Amplius Living",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ12",
        "country": "GB",
        "locality": "Kents Hill",
        "postalCode": "MK7 6BZ",
        "countryName": "United Kingdom",
        "streetAddress": "K2, Timbold Drive"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PJDD-6383-MNNX",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Procurement Team",
        "email": "Procurement@amplius.co.uk",
        "telephone": "0800 111 4013"
      }
    },
    {
      "id": "GB-FTS-173697",
      "name": "Appello Careline Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ36",
        "country": "GB",
        "locality": "New Milton, Hampshire",
        "postalCode": "BH25 5NN",
        "countryName": "United Kingdom",
        "streetAddress": "Oregon House, 19 Queensway"
      },
      "details": {
        "vcse": false,
        "scale": "large"
      },
      "contactPoint": {
        "name": "Emma Jones",
        "email": "emma.jones@appello.co.uk",
        "telephone": "01425 546411"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "value": {
        "amount": 30948.16,
        "currency": "GBP",
        "amountGross": 37181
      },
      "period": {
        "endDate": "2026-01-12T23:59:59+00:00",
        "startDate": "2025-07-01T00:00:00+01:00"
      },
      "status": "active",
      "awardID": "1",
      "documents": [
        {
          "id": "010649-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/010649-2026",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2026-02-05T16:05:12Z"
        }
      ],
      "dateSigned": "2025-06-24T00:00:00+01:00",
      "aboveThreshold": false
    }
  ],
  "initiationType": "tender"
}

Complete JSON history (1 releases)

5 Feb 2026 · 010649-2026 · award, contract

{
  "id": "010649-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-02-05T16:05:12Z",
  "ocid": "ocds-h6vhtk-064957",
  "buyer": {
    "id": "GB-PPON-PJDD-6383-MNNX",
    "name": "Amplius Living"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKJ1",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "79512000",
              "scheme": "CPV",
              "description": "Call centre"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-173697",
          "name": "Appello Careline Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-064957",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Provision of Call Handling Services",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Provision of Call Handling Services - Telecare and Monitoring Services including data loads, SBR system access, CSL dialler services, and pre-arranged automated and manual reassurance calls.\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1007134282",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PJDD-6383-MNNX",
      "name": "Amplius Living",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ12",
        "country": "GB",
        "locality": "Kents Hill",
        "postalCode": "MK7 6BZ",
        "countryName": "United Kingdom",
        "streetAddress": "K2, Timbold Drive"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PJDD-6383-MNNX",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Procurement Team",
        "email": "Procurement@amplius.co.uk",
        "telephone": "0800 111 4013"
      }
    },
    {
      "id": "GB-FTS-173697",
      "name": "Appello Careline Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ36",
        "country": "GB",
        "locality": "New Milton, Hampshire",
        "postalCode": "BH25 5NN",
        "countryName": "United Kingdom",
        "streetAddress": "Oregon House, 19 Queensway"
      },
      "details": {
        "vcse": false,
        "scale": "large"
      },
      "contactPoint": {
        "name": "Emma Jones",
        "email": "emma.jones@appello.co.uk",
        "telephone": "01425 546411"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "value": {
        "amount": 30948.16,
        "currency": "GBP",
        "amountGross": 37181
      },
      "period": {
        "endDate": "2026-01-12T23:59:59+00:00",
        "startDate": "2025-07-01T00:00:00+01:00"
      },
      "status": "active",
      "awardID": "1",
      "documents": [
        {
          "id": "010649-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/010649-2026",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2026-02-05T16:05:12Z"
        }
      ],
      "dateSigned": "2025-06-24T00:00:00+01:00",
      "aboveThreshold": false
    }
  ],
  "initiationType": "tender"
}