Find a TenderAwarded
Published 28 Feb 2024, 13:00 GMT

Official UK procurement notice

PfH Business Solutions and Supply Management Framework

Official notice

Authority: Procurement for Housing (Public body)·Consortium: 2 public authorities

Framework agreement10 lotsGoodsOpen procedureSME suitable
Framework ceiling (notional)£137,525,000initial estimate £100,000,000 · framework ceiling, not attributable revenue · 2 value updates
Submissions closed 28 Feb 2025awarded 1 Jul 2025
Lots 10see the lot list below

What is being bought10 lots · detail below

Published requirement description

Established in 2004, Procurement for Housing (PfH) is a national procurement consortium dedicated to the social housing sector and supported by the National Housing Federation (NHF), Chartered Institute of Housing (CIH) and HouseMark. Collectively our Members manage more than 90% of UK’ social housing stock, with PfH helping them to achieve efficiency savings using a wide range of services including framework agreements, dynamic purchasing systems, spend analyses, strategy reviews, consolidated billing and comprehensive reporting. PfH is a contracting authority under Regulation 2 of the Public Contracts Regulations 2015 (“PCR 2015”) and a central purchasing body under regulation 37 PCR 2015.

Please refer to www.pfh.co.uk ↗ for additional information.

PfH is administered by Inprova Limited (Inprova) and is headquartered in the North West of England with over 20 years of expertise and experience offering a complete procurement solutions package across outsourcing, technology and consultancy. By integrating procurement services and technology, Inprova operates as a delivery partner supporting business performance improvement for both public and private sector clients.

PfH has sought experienced suppliers to establish a framework agreement for a range of Business Solution needs, including Janitorial, Office and Business and Printing. The framework will be constructed of ten lots.

CPV: Advertising material · Anti-dust products · Apparatus and equipment designed for demonstrational purposes · Bespoke printed matter · Binders and related accessories · Bins · Booklets · Bookstands · Boots · Brooms and brushes and other articles of various types · Business and management consultancy and related services · Business cards · +139 more

How this framework works

From the published notice
Places
up to 41 suppliers · 25 bids on the busiest of 10 lots (0.6 per place) · 33 appointed

Lots and requirements (10)Procurement structure

10 lots · all with a published value · evaluation weights differ by lot

Every one of these 3 lots carries the same published figure, £25,000,000: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.

Lot #1Office & Business SolutionsAwardedceiling above

Lot 1 of the Framework Agreement covers comprehensive office and business solutions, including essential products and services for daily operations and health and safety. This lot operates based on a core basket of goods, with the ability to identify products listed as best value, sustainable, branded and own branded.

The scope includes items such as general office stationery, business machines, paper, labels, filing and storage, PPE, hygiene supplies, and associated services like shredding and recycling.

PfH has awarded five suppliers to this lot. The successful suppliers will provide delivery throughout the entire UK.

Delivery: UK
Variant bids: not allowed
Lot #2Office & Business Solutions – Smart SavingsAwardedPublished value£10,000,000

Lot 2 of the Framework Agreement focuses on smart savings for members. This lot operates based on a core basket of goods, with a minimum smart savings detailed in the supplier's bid via a percentage. PFH members will receive a smart savings plan within 30 days of the contract start date. This will outline how the supplier plans to deliver the specified savings by the first anniversary of the Call Off Contract. The savings plan will be tracked monthly to ensure progress.

The scope includes items such as general office stationery, business machines, paper, labels, filing and storage, PPE, hygiene supplies, and associated services like shredding and recycling.

PfH has awarded 2 suppliers to this lot. The successful suppliers will provide delivery throughout the entire UK.

Delivery: UK
Variant bids: not allowed
Lot #3Print Mailing & Digital CommunicationsAwardedPublished value£20,000,000

Lot 3 provides members with a comprehensive range of print and digital communication services. This includes end-to-end print management solutions, document management, and associated services such as scanning, physical and digital document storage, fulfilment, postage, and distribution. Members can procure printed documents and marketing materials, with services including ad hoc print requests, hybrid mail services, desktop mailing, inbound mail management, stock management, and online ordering.

In addition, suppliers in this lot should be able to deliver a wide range of signage capabilities, of varying purposes from a scope of materials. This scope will include but not be limited to vehicle livery, external signage, site boarding etc.

PfH has awarded 5 suppliers to this lot. The successful suppliers will provide delivery throughout the entire UK.

Delivery: UK
Variant bids: not allowed
Lot #4Print Devices & Associated ServicesAwardedPublished value£10,000,000

Lot 4 of the Framework Agreement provides members with a comprehensive range of print devices, from domestic desktop printers to high-specification, multifunctional commercial devices. In addition to the devices, suppliers will offer a full range of optional associated services, from standard managed print to full digital transformation solutions. This lot provides a holistic approach to managing printing needs, ensuring cost efficiencies and enhanced productivity.

PfH has awarded 4 suppliers to this lot. The successful suppliers will provide delivery throughout the entire UK.

Delivery: UK
Variant bids: not allowed
Lot #5Office & Business FurnitureAwardedceiling above

Lot 5 offers a comprehensive range of office and business furniture designed to meet the diverse needs of modern work environments. This includes desks, chairs, storage solutions, and meeting furniture, all aimed at providing high-quality, flexible, and aesthetically pleasing options for the public sector.

Additional services such as space planning, installation, reconfiguration, and maintenance are available within the scope of this lot.

PfH has awarded 6 suppliers to this lot. The successful suppliers will provide delivery throughout the entire UK.

Delivery: UK
Variant bids: not allowed
Lot #6Digital TransformationAwardedPublished value£15,000,000

Lot 6 will provide comprehensive digital transformation to support members in modernising their operations, enhancing efficiency, and ensuring data security. This scope includes secure digital document management systems with advanced search, indexing, and compliance features, as well as workflow automation tools to streamline routine processes like invoicing and onboarding. IT infrastructure modernization is also a key component, offering secure, cloud-based or hybrid storage solutions, data backup, and network security.

PfH has awarded 3 suppliers to the lot. The successful suppliers will provide delivery throughout the entire UK.

Delivery: UK
Variant bids: not allowed
Lot #7Total Printing SolutionsAwardedceiling above

Lot 7 provides a comprehensive solution for managing all aspects of printing by combining print services, devices, and support into a single contract. This approach simplifies procurement and management, reducing costs and administrative work. It covers a wide range of printing needs, from standard materials to specialised requirements, and includes complete device management.

PfH has awarded 2 suppliers to this lot. The successful suppliers will provide delivery throughout the entire UK.

Delivery: UK
Variant bids: not allowed
Lot #8Workwear and Personal Protective Equipment (PPE) including Specialist HazardsAwardedPublished value£15,000,000

Lot 8 will offer a comprehensive range of workwear and PPE solutions tailored to meet the diverse needs of public sector industries. This includes standard workwear, customisable uniforms, and a wide range of PPE, from basic kits to advanced protection for high-risk environments. The scope includes specialist-wear, such as flame and chemical-resistant clothing, as well as thermal and electrical protection garments.

In addition to products, the scope of Lot 8 offers essential services like training and inspection programs to ensure proper use and maintenance of PPE. Customised delivery and collection services, an online portal for personalised ordering, and stock management solutions available to streamline logistics and inventory control. This integrated approach simplifies procurement and management, promotes safety, ensures compliance with industry standards, and might offer expert guidance to meet.

PfH has awarded 5 suppliers to this lot. The successful suppliers will provide delivery throughout the entire UK.

Delivery: UK
Variant bids: not allowed
Lot #9Janitorial SuppliesAwardedPublished value£7,500,000

Lot 9 provides a comprehensive range of janitorial supplies and services to meet cleaning and hygiene needs for PfH members. This includes but is not limited to disposable and reusable cloths, wipes, paper products, floor care chemicals, kitchen and bathroom cleaning solutions, disinfectants, spill kits, air fresheners, and first aid kits. The scope also includes cleaning tools and equipment like mops, brushes, buckets, and trolleys, as well as personal protective items such as gloves and aprons.

In addition to products, Lot 9 offers flexible delivery options, stock management solutions, and training sessions to ensure safe and effective use of supplies. Suppliers will provide high-quality, eco-friendly products and offer guidance on their proper use. This lot supports public sector environments by maintaining high standards of cleanliness and hygiene, ensuring compliance with regulations, and providing reliable and flexible solutions to meet members' needs.

PfH has awarded 3 suppliers to this lot. The successful suppliers will provide delivery throughout the entire UK.

Delivery: UK
Variant bids: not allowed
Lot #10Tail Spend SolutionAwardedPublished value£10,000,000

Lot 10 supports organisations to manage small, infrequent purchases relating to office supplies, janitorial products, and printing services. By focusing on "tail spend," the provision of this lot unlocks hidden savings, reduces administrative burdens, and improves procurement control. The goal is cost reduction through streamlined processes and better supplier terms, saving time and resources with optimised procurement and automation.

PfH has awarded 2 suppliers to this lot. The successful suppliers will provide delivery throughout the entire UK.

Delivery: UK
Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
What this means for your bid
  • Price carries 30–40 points depending on the lot; most lots put it at 40 points.
  • “PfH Business Solutions and Supply Management Framework” is a framework: the contest is a place on its panel, up to 41 suppliers, not a single contract.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Goods
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
28 Feb 2024, 13:00 GMT
Last source update
15 Jul 2025, 12:26 BST
Award evaluation window
11 Feb 2025 – …
Authority reference
HD / BSSM / 1124
FTS notice number
2025/S 000-039929
Classification (CPV)
Advertising materialAnti-dust productsApparatus and equipment designed for demonstrational purposesBespoke printed matterBinders and related accessoriesBinsBookletsBookstandsBootsBrooms and brushes and other articles of various types
+141 moreBusiness and management consultancy and related servicesBusiness cards
Delivery area
UK
Official registry OCID
ocds-h6vhtk-0443f7 Find a Tender
Contract terms
Electronic trading
e-invoicing allowed · electronic ordering · electronic payment
Performance terms

As set out in the procurement documents

Related procedures1

Publisher note: This Framework may be used by any contracting authority listed in or referred to in the FTS Notice. This includes: All current members of PfH at the time of the FTS notice for this procurement; Any registered provider of social housing (or Welsh registered social landlord ,or Scottish registered social registered social landlord) that becomes a member of PfH during the period of the Framework Agreement; Any public authority (as defined in the Freedom of Information Act 2000 for public authorities in England, Wales, Northern Ireland and UK-wide public authorities based in Scotland, or as defined in the Freedom of Information (Scotland) Act 2002 for Scottish public authorities) that becomes a member of PfH at any time during the period of the Framework Agreement; Any local authority (as defined in the Local Government Act 1972 for public authorities in England and Wales or as defined in the Local Government (Scotland) Act 1973 for Scottish local authorities or as defined in the Local Government Act (Northern Ireland) 1972 for local authorities in Northern Ireland) that becomes a member of PfH at any time during the period of the Framework Agreement; the Northern Ireland Housing Executive; any housing Arm's Length Management Organisation (ALMO) that becomes a member of PfH during the period of the Framework Agreement; Any wholly owned subsidiaries of any of the above Organisations; educational establishments and any other contracting authority listed on the following page of the PfH website : http://procurementforhousing.co.uk/permissible-users/ at the time of the FTS notice for this procurement. Public Procurement Review Service If you’d like to share any feedback about how this procurement was carried out, you can do so through the Public Procurement Review Service. To find out more or submit feedback, please visit: https://submit.forms.service.gov.uk/form/314/raise-a-concern-with-public-procurement-review-service/1293 (MT Ref:234993)

How it was run

Official notice
Run through: mytenders · Who buys & how to bid on myTenders
Supplier login requiredLanguage: EN
Access & registration note: Free publication showcase; bidding happens on buyer portals
Appointment period ends
28 Feb 2025, 12:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
90 days from the deadline
Bids opened
11 Feb 2025, 12:00 GMT
Detailed submission instructions & authority contactsFrom official release

Timeline

2 Sept 2024 → 15 Jul 2025 · 4 dates
  1. Next notice expected
    2 Sept 2024, 00:00 BST
  2. Bids opened
    11 Feb 2025, 12:00 GMT
  3. Admission / appointment period endsperiod end, not a bid countdown
    28 Feb 2025, 12:00 GMT
  4. Notice published
    15 Jul 2025, 12:26 BST

Notice history

10 events · 8 releases on Find a Tender · since 24 Sept 2024
  1. Published value updated to £100,000,000
    24 Sept 2024, 11:24 BST
    was £500,000,000
  2. Status changed to active
    24 Sept 2024, 11:24 BST
  3. Procurement method changed
    24 Sept 2024, 11:24 BST
  4. Deadline published: 28 Oct 2024, 12:00 GMT
    24 Sept 2024, 11:24 BST
  5. Buyer details updated
    24 Sept 2024, 11:24 BST
  6. Published value updated to £137,525,000
    4 Dec 2024, 09:16 GMT
    was £100,000,000
  7. Deadline moved to 11 Feb 2025, 12:00 GMT
    4 Dec 2024, 09:16 GMT
    +106 days · was 28 Oct 2024, 12:00 GMT
  8. Deadline moved to 25 Feb 2025, 12:00 GMT
    7 Jan 2025, 10:09 GMT
    +14 days · was 11 Feb 2025, 12:00 GMT
  9. Status changed to complete
    7 Feb 2025, 09:51 GMT
  10. Deadline moved to 28 Feb 2025, 12:00 GMT
    18 Feb 2025, 14:34 GMT
    +3 days · was 25 Feb 2025, 12:00 GMT
Published amendments (3 · 2 deadline changes)
WhenWhatBeforeAfterShift
—DeadlineTime limit · IV.2.211 Feb 202525 Feb 2025+14 d
—Bid openingConditions for opening of tenders · IV.2.711 Feb 202525 Feb 2025+14 d
—DeadlineTime limit · IV.2.225 Feb 202528 Feb 2025+3 d
—Bid openingConditions for opening of tenders · IV.2.725 Feb 202528 Feb 2025+3 d

The VI.3 text, which replaces the originally published text in VI.3. This Framework may be used by any contracting authority listed in or referred to in the FTS Notice. This includes: All current members of PfH at the time of the FTS notice for this procurement; Any registered provider of social housing (or Welsh registered social landlord ,or Scottish registered social registered social landlord…

The deadline has been extended to 25th February 2025 at 12pm.

Due to recent formula changes in the Lot 3 - Print Mailing tab, we have decided to extend the submission deadline until 28/02 to allow extra time for amending the newest version (pricing schedule v15)

Routine re-releases (8)
  • 2025-01: 1 release · 7 Jan 2025
  • 2024-12: 2 releases · 4 Dec 2024, 5 Dec 2024
  • 2024-09: 1 release · 24 Sept 2024
  • 2024-02: 1 release · 28 Feb 2024

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 33admitted to the panel · see the list ↓
Bids received 2525 from SMEs · busiest of 10 lots
Contracts signed 11latest 1 Jul 2025

11 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

All 3 of these contracts carry the same published figure, £25,000,000, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.

  • Office & Business Solutions

    Signed
    1 Jul 2025
    Value
    ceiling above
    Status
    active
  • Office & Business Solutions – Smart Savings

    Signed
    1 Jul 2025
    Value
    £10,000,000
    Status
    active
  • Print Mailing & Digital Communications

    Signed
    1 Jul 2025
    Value
    £20,000,000
    Status
    active
  • Print Devices & Associated Services

    Signed
    1 Jul 2025
    Value
    £10,000,000
    Status
    active
  • Office & Business Furniture

    Signed
    1 Jul 2025
    Value
    ceiling above
    Status
    active
  • Digital Transformation

    Signed
    1 Jul 2025
    Value
    £15,000,000
    Status
    active
  • Total Printing Solutions

    Signed
    1 Jul 2025
    Value
    ceiling above
    Status
    active
  • Workwear and Personal Protective Equipment (PPE) including Specialist Hazards

    Signed
    1 Jul 2025
    Value
    £15,000,000
    Status
    active
  • Janitorial Supplies

    Signed
    1 Jul 2025
    Value
    £7,500,000
    Status
    active
  • Tail Spend Solution

    Signed
    1 Jul 2025
    Value
    £10,000,000
    Status
    active
  • Contract 004097-2025-1

    Signed
    21 Jan 2025
    Value
    £100,000,000
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Office & Business Solutions25bids · 25 electronic · 25 from abroad25——
2 · Office & Business Solutions – Smart Savings2bids · 2 electronic · 2 from abroad1——
3 · Print Mailing & Digital Communications12bids · 12 electronic · 12 from abroad7——
4 · Print Devices & Associated Services4bids · 4 electronic · 4 from abroad2——
5 · Office & Business Furniture6bids · 6 electronic · 6 from abroad4——
6 · Digital Transformation5bids · 5 electronic · 5 from abroad3——
7 · Total Printing Solutions2bids · 2 electronic · 2 from abroad1——
8 · Workwear and Personal Protective Equipment (PPE) including Specialist Hazards8bids · 8 electronic · 8 from abroad6——
9 · Janitorial Supplies9bids · 9 electronic · 9 from abroad6——
10 · Tail Spend Solution2bids · 2 electronic · 2 from abroad1——

Contracting authority & participating public bodies

2 public bodies on the notice

Procurement for Housing

Contracting authorityPublic bodyBody governed by public lawGeneral public services 2 Olympic Way, Woolston Grange Avenue, Yes, UK, WA2 0YLContact name, email

Framework contractors & participating bidders

35 commercial parties on the notice
  • Alator Data ServicesFramework contractor Unit 19, Prosect II, Gemini Crescent, Dundee Technology Park, Dundee, Scotland, DD2 1TYContact phone
  • Autonomous iOtFramework contractor Century House, Chapelhall Industrial Estate, Airdrie, UK, ML6 8QHContact phone
  • BIMSENSE LIMITED T/A OperanceFramework contractor C4di Queen Street, Hull, Hull, UK, HU1 1UUContact phone
  • Banner Group LimitedFramework contractor 1st Floor 1 Europa Drive, Sheffield, UK, S9 1XT
  • Banner Group LimitedFramework contractor Sheffield, UK, S9 1XT
  • Bates Office Services LtdFramework contractor A1-A4 Knights Park Ind Estate, Knight Road, Rochester, UK, ME2 2LSContact phone
  • Bunzl GreenhamFramework contractor 671 London Rd, Isleworth, UK, TW7 4EXContact phone
  • CDP Print ManagementFramework contractor 74-82 Rose Lane, Liverpool, UK, L18 8EE
  • CREAGH CONCRETE PRODUCTS LTDFramework contractor 38 BLACKPARK ROAD, TOOMEBRIDGE, UK, BT41 3SLContact phone
  • Chameleon DigitizationFramework contractor McDermott House, Perth, UK, PH1 3TSContact phone
Show 25 more suppliers
  • Confurr LtdFramework contractor 32 Eyre Street, Sheffield, Yorkshire & Humber, S1 4QZContact phone
  • Crystal Clear Window WorksFramework contractor 1 Summerfield Bussines Units, 535 Bradford Road, Brighouse, Yorkshire & Humber, HD64DLContact phone
  • ENEVATE HOMES LTDFramework contractor Trinity House, 3 Bullace Lane, Dartford, South East, DA1 1BBContact phone
  • GEOBEAR RESIDENTIAL LTDFramework contractor Unit 1 The Dell Business Park Enterprise Drive, Four Ashes, Wolverhampton, England, UK, WV10 7DFContact phone
  • HARLOW PRINTING LIMITEDFramework contractor 7-21 Maxwell Street, South Shields, North East, NE33 4PUContact phone
  • HTL.techFramework contractor 14 Seaview, Warrenpoint, Newry, UK, BT34 3NJContact phone
  • Harlow Printing LimitedFramework contractor 7-21 Maxwell Street, South Shields, UK, NE33 4PU
  • Heatons Group LimitedFramework contractor Unit 9, Plantation Road, Bromborough, North West, ch62 3qgContact phone
  • Integrity ConnectFramework contractor First Avenue, Westfield Trading Estate, Midsomer Avenue, Bath, Avon, UK, BA3 4BSContact phone
  • Lyreco (UK) LtdFramework contractor Unit 5, Deer Park Court, Donnington Wood, Telford, UK, TF2 7NB
  • Mackwell Health LtdFramework contractor Vigo Place, Aldridge, Walsall, West Midlands, WS9 8UGContact phone
  • ODCGIS LimitedFramework contractor Signals House, Bampton Business Centre North, Bampton, UK, OX18 2ETContact phone
  • PSL Print Management LtdFramework contractor Units A59-61 Red Scar Business Park, Longridge Road, Preston, UK, PR2 5ND
  • Paragon Customer Communications (London) LtdFramework contractor Park House, 16-18 Finsbury Circus, London, UK, EC2M 7EBContact phone
  • Power Circle Projects LtdFramework contractor 17 Kenilworth Road, Bridge of Allan, Stirling, Scotland, FK9 4DUContact phone
  • Protective Wear SuppliesFramework contractor 10 Darklake View, Estover, Plymouth, UK, PL6 7TLContact phone
  • Q-Bot LimitedFramework contractor 5A Canterbury Court, Brixton Road, London, UK, SW9 6DEContact phone
  • RubixxFramework contractor Beacon Businbess Village, Weston Road, Stafford, UK, ST180BFContact phone
  • SPS UK&I LIMITEDFramework contractor Oriel House, 26 The Quadrant, Richmond, UK, TW9 1DLContact phone
  • Secure Sensor Innovative Design LtdFramework contractor Granary Farm , Croesyceiliog, Cwmbran, Wales, NP44 2DEContact phone
  • Steffco Ltd t/a Resource Print SolutionsFramework contractor West Yorkshire, UK, LS12 2EJ
  • Switchee LimitedFramework contractor Office 405-406, City Bridge House, 57 Southwark Street, London, London, SE1 1RUContact phone
  • Thomas Stoner SuppliesFramework contractor 501 Bradford Road, Carlinghow Mills, Batley, Yorkshire & Humber, WF17 8LL
  • Toshiba TEC UK Imaging Systems Ltd.Framework contractor Abbey Cloisters, Abbey Green, Chertsey,, Surrey,, London, KT16 8RB
  • Vantage UAV LtdFramework contractor Unit 45-47 Chichester Enterprise Centre, Terminus Road, London, UK, PO19 8FYContact phone

Official documents & specifications (4)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria
  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria