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DVSA Contact Centre Additional Capacity - Call Surges 2023

Department for Transport · Central government · Nationwide (UK)

Surges in call volumes during the Covid-19 pandemic resulted in the Driver and Vehicle Standards Agency (DVSA) requiring additional call centre resource at short notice. These surges were managed on DVSA’s behalf by Capita and details of th…

Awarded to Foundever GB Limited

• Call centre

Out of Hours Call Handling

Network Homes · Nationwide (UK)

Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performan…

Awarded to Norse Commercial Services Limited

• Call centre

Business to Business Outsourced Services

NS&I · Nationwide (UK)

This contract has been awarded following the conclusion of a procurement process. B2B will be delivered predominantly in its current form and NS&I expects the supplier to transition the existing solution minimising disruption and maintainin…

Awarded to Sopra Steria Limited

• Banking services
• Accounting and auditing services
• Business and management consultancy services
• +4

Pension Administration Services: Teachers’ Pension Scheme (TPS)

Department for Education · Central government · Nationwide (UK)

The purpose of this Notice is to Notify of the outcome of the procurement for the provision of a new administration service to ensure the successful continuation of delivery of the Teachers’ Pension Scheme.

Awarded to TATA CONSULTANCY SERVICES

• Pension fund administration services
• Accounting, auditing and fiscal services
• Administration services
• +10

Telephony Contact Centre System Replacement - South Norfolk District Council and Broadland District Council

South Norfolk District Council · Local authority · East of England

You are invited to tender for the provision, maintenance and support of our contact centre telephone system for South Norfolk Council and Broadland District Council ("The Councils) Procurement Ref: 165/SN/22. The tender will be in the form …

• Telephone operator services
• Telephone and data transmission services

RBKC Out of Hours Call Centre Service

Royal Borough of Kensington and Chelsea · Local authority · Nationwide (UK)

The Royal Borough of Kensington & Chelsea (RBKC) is inviting tenders from sufficiently experienced and qualified contractors for the provision of an out of hours call handling service. The delivery of the contract is anticipated to begin on…

• Call centre

Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service

Belfast City Council · Local authority · Northern Ireland

The Northern Ireland Enterprise Support Service (NIESS) will provide enterprise support provision across four pillars (Engage, Foundation, Enabling Growth and Accelerated Scaling) for the whole of Northern Ireland. To manage enquiries acros…

• Telephone-answering services
• Office-support services
• Telephone operator services

Speak Up Helpline

Department of Health & Social Care · NHS & health · Greater London

The Department of Health and Social Care looked to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers.<br/><br/>Contract term: 12 months with the option to extend for up t…

Awarded to Social Enterprise Direct

• Business services: law, marketing, consulting, recruitment, printing and security
• Call centre
• Miscellaneous business-related services

Dorset ICB - Non-Emergency Patient Transport Services

NHS Dorset Integrated Care Board · NHS & health · South West England

Dorset Integrated Care Board (Dorset ICB) were seeking the provision of Non-Emergency Patient Transport Services for three categories which were procured as three separate Lots within a single process. This contract award notice relates to:…

Awarded to Thames Ambulance Service Limited

• Road transport services
• Call centre
• Patient-transport vehicles

STC1161 - AACS Software, Ongoing Support, Maintenance and Hardware

The Corporate Officer of the House of Lords and The Corporate Officer of the House of Commons (Acting Jointly) · Greater London

Provision of AACS software including the hardware platforms that support the software such as servers and terminals and ongoing maintenance of associated hardware. The contract includes for installation and commissioning of the new software…

Awarded to TDS (Time Data Security) Limited

• Repair and maintenance services of security equipment
• Access control system
• Call centre
• +10

Extension to Enquiry Handling Service for the Go For It Programme

Lisburn & Castlereagh City Council · Local authority · Northern Ireland

An extension to the contract for the Provision of Enquiry Handling services for the Go For It programme via a single regional contract in order to achieve maximum economies of scale and ensuring consistency of delivery. The Contractor is re…

Awarded to Teleperformance Ltd

• Call centre
• Business services: law, marketing, consulting, recruitment, printing and security
• Postal and telecommunications services
• +1

NIHR Information Systems Provider

Department of Health & Social Care · NHS & health · Greater London

The Department of Health and Social Care (DHSC) are looking for a supplier/suppliers to provide software licences and ongoing support and maintenance services to the National Institute of Health and Care Research (NIHR).<br/><br/>In order t…

• IT services: consulting, software development, Internet and support
• Call centre
• Communication software development services
• +24

Dynamic Purchasing System (DPS) for the Provision of Property Repairs, Maintenance and Inspection Services

Arun District Council · Local authority · South East England

THIS NOTICE IS ON BEHALF OF ARUN DISTRICT COUNCIL and is for the provision of establishing a Dynamic Purchasing System (DPS) for Asset Management requirements predominantly for housing works, repairs and maintenance to domestic housing stoc…

• Repair and maintenance services
• Construction work for multi-dwelling buildings and individual houses
• Construction-related services
• +5

Patient Transport Hub to NHS Bristol North Somerset and South Gloucestershire Integrated Care Board

NHS Bristol North Somerset & South Gloucestershire Integrated Care Board · NHS & health · South West England

NHS Bristol North Somerset and South Gloucestershire Integrated Care Board are seeking the provision of Patient Transport Hub (PTH). The Patient Transport Hub promotes access to healthcare provision through an NHS funded transport service f…

• Call centre
• Miscellaneous health services

Pan London Out of Hours Telephony soft market testing

London Borough of Ealing Council · Local authority · Nationwide (UK)

This soft market testing exercise concerns the renewal of the innovative joint contract for the provision for out of hours telephony service. The provision of a high quality out of hours call handling shared service is imperative for the cu…

• Telecommunication services except telephone and data transmission services
• Dedicated-business telephone network services
• IP telephone services
• +7