Official UK procurement notice
Out of Hours Call Handling
Authority: Network Homes
What is being bought
Published requirement descriptionNetwork Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)
CPV: Call centre
The lotProcurement structure
single lot · value publishedLot #1AwardedPublished value£350,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (2)
- Quality: 60
- Price: 40
- Suitability
Not Provided
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 8 Feb 2023, 16:05 GMT
- Last source update
- 20 Jul 2023, 19:05 BST
- Award evaluation window
- 15 Mar 2023 – …
- FTS notice number
2023/S 000-021024- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03a404Find a Tender
Publisher note: To view this notice, please click here: <a href="https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=784974972" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=784974972</a> GO Reference: GO-2023720-PRO-23455550
How it was run
Official notice- Submission deadline
- 15 Mar 2023
- Submission channel
- {"written"}
- Accepted languages
- en
- Bid validity
- 150 days from the deadline
- Bids opened
- 15 Mar 2023, 12:00 GMT
Timeline
15 Mar 2023 → 20 Jul 2023 · 3 dates- Submission deadline15 Mar 2023
- Bids opened15 Mar 2023, 12:00 GMT
- Notice published20 Jul 2023, 19:05 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete20 Jul 2023, 19:05 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Norse Commercial Services Limited | £480,000 † | — | Awarded |
Contracts
Contract 021024-2023-1 · Norse Commercial Services Limited
- Signed
- 17 May 2023
- Value
- £480,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 5bids · 5 electronic | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High CourtReview contact point
- Royal Courts of JusticeReview body
Bidders & participating suppliers
1 commercial party on the notice- Norse Commercial Services LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria