AwardedFind a Tender · award

Out of Hours Call Handling

BuyerNetwork Homes

StatusAwarded

DeadlineNot published

ValueValue not published

Published20 Jul 2023

What is being bought

Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)

Delivery location

Lot details

Lot 1

Statuscancelled

Award criteria
Quality — 60
Price — 40

What is included

Item	Category	Quantity
1	Not published	Not published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 79. The category anchor is Call centre (79512000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison set	Procedures	Reported bids per procedure	Named award suppliers	Price evidence
Market: CPV division 79	13,741	4 median · 30.9 average (5,803 of 13,741 with a bid count)	3.2 average (6,508 of 13,741 with named award suppliers)	1 comparable price pairs
Same buyer	1	7 median · 7 average (1 of 1 with a bid count)	7 average (1 of 1 with named award suppliers)	Not published
Delivery region: UK	3,814	4 median · 60.1 average (1,523 of 3,814 with a bid count)	5.1 average (1,810 of 3,814 with named award suppliers)	Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published

Dynamic purchasing systemNot published

Competitive procurementNot published

Recurring requirementNot published

Procurement method rationaleNot published

Rationale classificationsNot published

Special regimeNot published

Covered byGPA

Submission policyNot published

Selection criteriaNot published

Risk detailsNot published

Planning & early market engagement

BudgetNot published

No-engagement rationaleNot published

Planning documents0

Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

021024-2023-1

Statusactive

SupplierNorse Commercial Services Limited

Contracts

021024-2023-1

Statusactive

Value£480,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCID	ocds-h6vhtk-03a404
Latest release ID	021024-2023
Latest release timestamp	Thu Jul 20 2023 18:05:36 GMT+0000 (Coordinated Universal Time)
Source	find-a-tender
Official notice URL	Not published
Tender status	complete
Procurement method	open
Procurement method details	Open procedure
Main procurement category	services
Above threshold	Not published
Legal basis	32014L0024
Tender period: start	Not published
Tender period: end	Not published
Expression of interest deadline	Not published
Enquiry deadline	Not published
Award period: start	Not published
Award period: end	Not published
Submission method details	Not published
Submission languages	Not published
Electronic catalogue policy	Not published
Total tender value	Not published
Tender lots in source	1
Tender items in source	1
Tender documents in source	0
Awards in latest release	1
Contracts in latest release	1
Parties in latest release	4

Notice history

Date	Event	Reference
20 Jul 2023	award, contract	021024-2023
8 Feb 2023	tender	003914-2023

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON

{
  "id": "021024-2023",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 5,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 5,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2023-07-20T19:05:36+01:00",
  "ocid": "ocds-h6vhtk-03a404",
  "buyer": {
    "id": "GB-FTS-1104",
    "name": "Network Homes"
  },
  "awards": [
    {
      "id": "021024-2023-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-13043",
          "name": "Norse Commercial Services Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-03a404",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "60"
            },
            {
              "name": "Price",
              "type": "cost",
              "description": "40"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "UNITED KINGDOM"
        },
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ]
      }
    ],
    "title": "Out of Hours Call Handling",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)",
    "classification": {
      "id": "79512000",
      "scheme": "CPV",
      "description": "Call centre"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-1104",
      "name": "Network Homes",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "Wembley",
        "postalCode": "HA9 0HP",
        "countryName": "United Kingdom",
        "streetAddress": "The Hive, 22 Wembley Park Boulevard"
      },
      "details": {
        "url": "https://www.delta.esourcing.com",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "legalName": "Network Homes"
      },
      "contactPoint": {
        "name": "Waleed Sajjid",
        "email": "waleed.sajjid@networkhomes.org.uk",
        "telephone": "+44 2084599233"
      }
    },
    {
      "id": "GB-FTS-13043",
      "name": "Norse Commercial Services Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKH15",
        "locality": "Norwich",
        "postalCode": "NR6 6EQ",
        "countryName": "United Kingdom",
        "streetAddress": "280 Fifers Lane"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "02888808",
        "legalName": "Norse Commercial Services Limited"
      }
    },
    {
      "id": "GB-FTS-537",
      "name": "Royal Courts of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "identifier": {
        "legalName": "Royal Courts of Justice"
      },
      "contactPoint": {
        "telephone": "+44 208078204312"
      }
    },
    {
      "id": "GB-FTS-111",
      "name": "High Court",
      "roles": [
        "reviewContactPoint"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "Royal Courts of Justice, The Strand"
      },
      "identifier": {
        "legalName": "High Court"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "021024-2023-1",
      "value": {
        "amount": 480000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "021024-2023-1",
      "dateSigned": "2023-05-17T00:00:00+01:00"
    }
  ],
  "description": "To view this notice, please click here: \n<a href=\"https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=784974972\" target=\"_blank\">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=784974972</a>\n GO Reference: GO-2023720-PRO-23455550",
  "initiationType": "tender"
}

Complete JSON history (2 releases)

20 Jul 2023 · 021024-2023 · award, contract

{
  "id": "021024-2023",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 5,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 5,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2023-07-20T19:05:36+01:00",
  "ocid": "ocds-h6vhtk-03a404",
  "buyer": {
    "id": "GB-FTS-1104",
    "name": "Network Homes"
  },
  "awards": [
    {
      "id": "021024-2023-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-13043",
          "name": "Norse Commercial Services Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-03a404",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "60"
            },
            {
              "name": "Price",
              "type": "cost",
              "description": "40"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "UNITED KINGDOM"
        },
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ]
      }
    ],
    "title": "Out of Hours Call Handling",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)",
    "classification": {
      "id": "79512000",
      "scheme": "CPV",
      "description": "Call centre"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-1104",
      "name": "Network Homes",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "Wembley",
        "postalCode": "HA9 0HP",
        "countryName": "United Kingdom",
        "streetAddress": "The Hive, 22 Wembley Park Boulevard"
      },
      "details": {
        "url": "https://www.delta.esourcing.com",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "legalName": "Network Homes"
      },
      "contactPoint": {
        "name": "Waleed Sajjid",
        "email": "waleed.sajjid@networkhomes.org.uk",
        "telephone": "+44 2084599233"
      }
    },
    {
      "id": "GB-FTS-13043",
      "name": "Norse Commercial Services Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKH15",
        "locality": "Norwich",
        "postalCode": "NR6 6EQ",
        "countryName": "United Kingdom",
        "streetAddress": "280 Fifers Lane"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "02888808",
        "legalName": "Norse Commercial Services Limited"
      }
    },
    {
      "id": "GB-FTS-537",
      "name": "Royal Courts of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "identifier": {
        "legalName": "Royal Courts of Justice"
      },
      "contactPoint": {
        "telephone": "+44 208078204312"
      }
    },
    {
      "id": "GB-FTS-111",
      "name": "High Court",
      "roles": [
        "reviewContactPoint"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "Royal Courts of Justice, The Strand"
      },
      "identifier": {
        "legalName": "High Court"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "021024-2023-1",
      "value": {
        "amount": 480000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "021024-2023-1",
      "dateSigned": "2023-05-17T00:00:00+01:00"
    }
  ],
  "description": "To view this notice, please click here: \n<a href=\"https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=784974972\" target=\"_blank\">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=784974972</a>\n GO Reference: GO-2023720-PRO-23455550",
  "initiationType": "tender"
}

8 Feb 2023 · 003914-2023 · tender

{
  "id": "003914-2023",
  "tag": [
    "tender"
  ],
  "date": "2023-02-08T16:05:11Z",
  "ocid": "ocds-h6vhtk-03a404",
  "buyer": {
    "id": "GB-FTS-1104",
    "name": "Network Homes"
  },
  "tender": {
    "id": "ocds-h6vhtk-03a404",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 350000,
          "currency": "GBP"
        },
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis  (Subject to performance reviews) Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/437ZCT5BF7",
        "contractPeriod": {
          "durationInDays": 1800
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "UNITED KINGDOM"
        },
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ]
      }
    ],
    "title": "Out of Hours Call Handling",
    "value": {
      "amount": 350000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2023-03-15T12:00:00Z"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2023-03-15T12:00:00Z"
    },
    "description": "Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis  (Subject to performance reviews)",
    "tenderPeriod": {
      "endDate": "2023-03-15"
    },
    "hasRecurrence": true,
    "classification": {
      "id": "79512000",
      "scheme": "CPV",
      "description": "Call centre"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 150
      }
    },
    "submissionMethod": [
      "written"
    ],
    "procurementMethod": "open",
    "selectionCriteria": {
      "criteria": [
        {
          "type": "suitability",
          "appliesTo": [
            "supplier"
          ],
          "description": "Not Provided"
        }
      ]
    },
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-1104",
      "name": "Network Homes",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "Wembley",
        "postalCode": "HA9 0HP",
        "countryName": "United Kingdom",
        "streetAddress": "The Hive, 22 Wembley Park Boulevard"
      },
      "details": {
        "url": "https://www.delta.esourcing.com",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "legalName": "Network Homes"
      },
      "contactPoint": {
        "url": "https://www.delta-esourcing.com/tenders/UK-UK-Wembley:-Call-centre./Q8XHSXP6BC",
        "name": "Nina Sharma",
        "email": "Nina.sharma@networkhomes.org.uk",
        "telephone": "+44 208078204312"
      }
    },
    {
      "id": "GB-FTS-687",
      "name": "Network Homes",
      "roles": [
        "reviewBody",
        "reviewContactPoint"
      ],
      "address": {
        "locality": "Wembley",
        "postalCode": "HA9 0NU",
        "countryName": "United Kingdom",
        "streetAddress": "Olympic Office Centre, 8 Fulton Road"
      },
      "identifier": {
        "legalName": "Network Homes"
      },
      "contactPoint": {
        "telephone": "+44 208078204312"
      }
    }
  ],
  "language": "en",
  "description": "For more information about this opportunity, please visit the Delta eSourcing portal at: \n<a href=\"https://www.delta-esourcing.com/tenders/UK-UK-Wembley:-Call-centre./Q8XHSXP6BC\" target=\"_blank\">https://www.delta-esourcing.com/tenders/UK-UK-Wembley:-Call-centre./Q8XHSXP6BC</a>\nTo respond to this opportunity, please click here: \n<a href=\"https://www.delta-esourcing.com/respond/Q8XHSXP6BC\" target=\"_blank\">https://www.delta-esourcing.com/respond/Q8XHSXP6BC</a>\n GO Reference: GO-202328-PRO-22080979",
  "initiationType": "tender"
}

Out of Hours Call Handling

What is being bought

Delivery location

Categories

Lot details

Lot 1

What is included

Comparable-procurement analytics

Price-outcome signal

Procurement strategy & market signals

Planning & early market engagement

Related procurements

Awards

021024-2023-1

Contracts

021024-2023-1

Documents & submission route

Source data inventory

Notice history

All source data