Official UK procurement notice
Telephony Contact Centre System Replacement - South Norfolk District Council and Broadland District Council
Authority: South Norfolk District Council (Local council)
What is being bought
Published requirement descriptionYou are invited to tender for the provision, maintenance and support of our contact centre telephone system for South Norfolk Council and Broadland District Council ("The Councils) Procurement Ref: 165/SN/22. The tender will be in the form of a further competition in accordance with Crown Commercial Service’s (CCS) procurement framework RM3808 Lot 4. The contract will be awarded in accordance with the framework documentation.
CPV: Telephone and data transmission services · Telephone operator services
The lotProcurement structure
single lot · value publishedLot #1CancelledRenewalPublished value£397,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Cancelled
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 13 Jun 2023, 16:08 BST
- Last source update
- 16 Jun 2023, 15:52 BST
- Authority reference
165-SNBD-22- FTS notice number
2023/S 000-017232- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03d5ebFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: Optional
How it was run
Official notice- Submission deadline
- 30 Jun 2023, 12:00 BST
- Submission channel
- {"written"}
- Accepted languages
- en
- Participation fee
- document
Timeline
16 Jun 2023 → 30 Sept 2023 · 4 dates- Notice published16 Jun 2023, 15:52 BST
- Submission deadline30 Jun 2023, 12:00 BST
- Contract starts2 Aug 2023, 00:00 BST
- Bids must remain valid until30 Sept 2023, 23:59 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to cancelled16 Jun 2023, 15:52 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast1 further award records carry no date or value.
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Breckland District CouncilReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria