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Official procurement procedure

DVSA Contact Centre Additional Capacity - Call Surges 2023

Call centre
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Department for Transport: "DVSA Contact Centre Additional Capacity - Call Surges 2023". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityDepartment for TransportScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Department for Transport
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for Department for Transport. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 3 active published awards; 2 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityDepartment for Transport
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published15 Aug 2023, 15:54 BST
Last source update15 Aug 2023, 15:54 BST
Recurring procurementNot published
ClassificationCall centre
Delivery area
UK
OCIDocds-h6vhtk-03f010
What is being bought
Surges in call volumes during the Covid-19 pandemic resulted in the Driver and Vehicle Standards Agency (DVSA) requiring additional call centre resource at short notice. These surges were managed on DVSA’s behalf by Capita and details of the volumes handled are included within this tender pack. ‘Normal’ call volumes are also illustrated. DVSA wishes to establish a formal call off arrangement to allow for rapid response to future surges be they Covid-19-related or not. The resource would be used sparingly – and only in the event that call volume pressures are experienced as such that DVSA-employed call centre staff cannot cope. No surges of the magnitude experienced in 2020 are forecast unless further national lockdown restrictions are imposed
What changed
From the official release history
  1. Status changed to complete
    15 Aug 2023, 15:54 BST
  2. Official notice release published
    15 Aug 2023, 15:54 BST
  3. Buyer information updated
    15 Aug 2023, 15:54 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    DVSA wishes to establish a formal call off arrangement to allow for rapid response to future surges be they Covid-19-related or not. The resource would be used sparingly – and only in the event that call volume pressures are experienced as such that DVSA-employed call centre staff cannot cope. No surges of the magnitude experienced in 2020 are forecast unless further national lockdown restrictions are imposed
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    15 Aug 2023, 15:54 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 19 Jul 2023, 00:00 BST · £3,417,608
Commercial outcome and competition
Awards
Foundever GB Ltd
Not published · Not published · active
Contracts
Contract
£3,417,608 · signed 19 Jul 2023, 00:00 BST · active
Bid statistics
bids: 3 (lot 1)
Buyer and organisations in this procedure

Department for Transport

Contracting authority GB-FTS-21604
View buyer profile

  • Department for Transport
    buyer

    Berkeley House, Croydon Street, Bristol, UK, BS5 0DA
    commercialenquiries@DVSA.gov.uk

  • Driver and Vehicle Standards Agency (DVSA)
    reviewBody

    Berkeley House, Croydon Street, Bristol, BS5 0DA
    commercialenquiries@DVSA.gov.uk

  • Foundever GB Ltd
    supplier

    Earlsdon Park, 53-55 Butts Road, Coventry, UK, CV1 3BH
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleThis is a call off from a CCS framework