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AwardedFind a Tender · award
BuyerDepartment of Health and Social Care
StatusAwarded
DeadlineNot published
ValueValue not published
Published2 Jun 2023

What is being bought

The Department of Health and Social Care looked to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers.<br/><br/>Contract term: 12 months with the option to extend for up to 24 months in 12 month periods.<br/><br/>Estimated contract value (including extensions): £161,088 (excl. VAT). This equates to £53,696 (excl. VAT) per year (providing all extensions are exercised).<br/><br/>The opportunity was available on the DHSC Atamis eTendering System, along with all the tender documentation.

Delivery location

UKI32

Categories

Call centre 79512000Miscellaneous business-related services 79990000Business services: law, marketing, consulting, recruitment, printing and security 79000000

Lot details

Lot 1

The Department of Health and Social Care looked to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers. This was an above threshold, open tender procurement.

Statuscancelled

Award criteria
Quality — 65
Social Value — 10
Cost — 25

What is included

ItemCategoryQuantity
1Call centre, Miscellaneous business-related servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 79. The category anchor is Call centre (79512000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7913,7424 median · 30.9 average (5,804 of 13,742 with a bid count)3.2 average (6,510 of 13,742 with named award suppliers)1 comparable price pairs
Same buyer671 median · 2.4 average (36 of 67 with a bid count)1 average (48 of 67 with named award suppliers)Not published
Delivery region: UKI32932 median · 3.2 average (43 of 93 with a bid count)1.1 average (47 of 93 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

015639-2023-1

Statusactive

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-03a5f1
Latest release ID015639-2023
Latest release timestampFri Jun 02 2023 08:12:17 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
2 Jun 2023award, contract015639-2023
15 Feb 2023tender004676-2023

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "015639-2023",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "3",
        "value": 4,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 1,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 0,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "6",
        "value": 4,
        "measure": "electronicBids",
        "relatedLot": "1"
      },
      {
        "id": "1",
        "value": 138330,
        "measure": "lowestValidBidValue",
        "currency": "GBP",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 343915,
        "measure": "highestValidBidValue",
        "currency": "GBP",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2023-06-02T09:12:17+01:00",
  "ocid": "ocds-h6vhtk-03a5f1",
  "buyer": {
    "id": "GB-FTS-43",
    "name": "Department of Health and Social Care"
  },
  "awards": [
    {
      "id": "015639-2023-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-84232",
          "name": "Social Enterprise Direct"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "C81358",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The Department of Health and Social Care looked to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers. This was an above threshold, open tender procurement.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "65"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "10"
            },
            {
              "name": "Cost",
              "type": "cost",
              "description": "25"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKI32"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79512000",
            "scheme": "CPV",
            "description": "Call centre"
          },
          {
            "id": "79990000",
            "scheme": "CPV",
            "description": "Miscellaneous business-related services"
          }
        ]
      }
    ],
    "title": "Speak Up Helpline",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Department of Health and Social Care looked to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers.<br/><br/>Contract term: 12 months with the option to extend for up to 24 months in 12 month periods.<br/><br/>Estimated contract value (including extensions): £161,088 (excl. VAT). This equates to £53,696 (excl. VAT) per year (providing all extensions are exercised).<br/><br/>The opportunity was available on the DHSC Atamis eTendering System, along with all the tender documentation.",
    "classification": {
      "id": "79000000",
      "scheme": "CPV",
      "description": "Business services: law, marketing, consulting, recruitment, printing and security"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-43",
      "name": "Department of Health and Social Care",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "locality": "London",
        "postalCode": "SW1H 0EU",
        "countryName": "United Kingdom",
        "streetAddress": "39 Victoria Street"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/department-of-health-and-social-care",
        "buyerProfile": "https://www.gov.uk/government/organisations/department-of-health-and-social-care",
        "classifications": [
          {
            "id": "MINISTRY",
            "scheme": "TED_CA_TYPE",
            "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "Department of Health and Social Care"
      },
      "contactPoint": {
        "name": "Andre Mederick",
        "email": "ccsinbox@dhsc.gov.uk",
        "telephone": "+44 1132045540"
      }
    },
    {
      "id": "GB-FTS-84232",
      "name": "Social Enterprise Direct",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI32",
        "locality": "Glasgow",
        "postalCode": "G1 1UZ",
        "countryName": "United Kingdom",
        "streetAddress": "Brunswick House, 51 Wilson Street"
      },
      "details": {
        "url": "http://www.socialenterprisedirect.co.uk",
        "scale": "sme"
      },
      "identifier": {
        "id": "SC415583",
        "legalName": "Social Enterprise Direct"
      }
    },
    {
      "id": "GB-FTS-1661",
      "name": "The High Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "details": {
        "url": "https://www.judiciary.uk/courts-and-tribunals/high-court/"
      },
      "identifier": {
        "legalName": "The High Court"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "015639-2023-1",
      "status": "active",
      "awardID": "015639-2023-1",
      "dateSigned": "2023-05-26T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (2 releases)
2 Jun 2023 · 015639-2023 · award, contract
{
  "id": "015639-2023",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "3",
        "value": 4,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 1,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 0,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "6",
        "value": 4,
        "measure": "electronicBids",
        "relatedLot": "1"
      },
      {
        "id": "1",
        "value": 138330,
        "measure": "lowestValidBidValue",
        "currency": "GBP",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 343915,
        "measure": "highestValidBidValue",
        "currency": "GBP",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2023-06-02T09:12:17+01:00",
  "ocid": "ocds-h6vhtk-03a5f1",
  "buyer": {
    "id": "GB-FTS-43",
    "name": "Department of Health and Social Care"
  },
  "awards": [
    {
      "id": "015639-2023-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-84232",
          "name": "Social Enterprise Direct"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "C81358",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The Department of Health and Social Care looked to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers. This was an above threshold, open tender procurement.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "65"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "10"
            },
            {
              "name": "Cost",
              "type": "cost",
              "description": "25"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKI32"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79512000",
            "scheme": "CPV",
            "description": "Call centre"
          },
          {
            "id": "79990000",
            "scheme": "CPV",
            "description": "Miscellaneous business-related services"
          }
        ]
      }
    ],
    "title": "Speak Up Helpline",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Department of Health and Social Care looked to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers.<br/><br/>Contract term: 12 months with the option to extend for up to 24 months in 12 month periods.<br/><br/>Estimated contract value (including extensions): £161,088 (excl. VAT). This equates to £53,696 (excl. VAT) per year (providing all extensions are exercised).<br/><br/>The opportunity was available on the DHSC Atamis eTendering System, along with all the tender documentation.",
    "classification": {
      "id": "79000000",
      "scheme": "CPV",
      "description": "Business services: law, marketing, consulting, recruitment, printing and security"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-43",
      "name": "Department of Health and Social Care",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "locality": "London",
        "postalCode": "SW1H 0EU",
        "countryName": "United Kingdom",
        "streetAddress": "39 Victoria Street"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/department-of-health-and-social-care",
        "buyerProfile": "https://www.gov.uk/government/organisations/department-of-health-and-social-care",
        "classifications": [
          {
            "id": "MINISTRY",
            "scheme": "TED_CA_TYPE",
            "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "Department of Health and Social Care"
      },
      "contactPoint": {
        "name": "Andre Mederick",
        "email": "ccsinbox@dhsc.gov.uk",
        "telephone": "+44 1132045540"
      }
    },
    {
      "id": "GB-FTS-84232",
      "name": "Social Enterprise Direct",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI32",
        "locality": "Glasgow",
        "postalCode": "G1 1UZ",
        "countryName": "United Kingdom",
        "streetAddress": "Brunswick House, 51 Wilson Street"
      },
      "details": {
        "url": "http://www.socialenterprisedirect.co.uk",
        "scale": "sme"
      },
      "identifier": {
        "id": "SC415583",
        "legalName": "Social Enterprise Direct"
      }
    },
    {
      "id": "GB-FTS-1661",
      "name": "The High Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "details": {
        "url": "https://www.judiciary.uk/courts-and-tribunals/high-court/"
      },
      "identifier": {
        "legalName": "The High Court"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "015639-2023-1",
      "status": "active",
      "awardID": "015639-2023-1",
      "dateSigned": "2023-05-26T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
15 Feb 2023 · 004676-2023 · tender
{
  "id": "004676-2023",
  "tag": [
    "tender"
  ],
  "date": "2023-02-15T15:07:02Z",
  "ocid": "ocds-h6vhtk-03a5f1",
  "buyer": {
    "id": "GB-FTS-43",
    "name": "Department of Health and Social Care"
  },
  "tender": {
    "id": "C81358",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 362531,
          "currency": "GBP"
        },
        "status": "active",
        "renewal": {
          "description": "The contract has an option to extend for up to 24 months in 12 month periods."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "The Department of Health and Social Care (DHSC) is looking to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers. Speak Up is a priority for DHSC. The Department wants to see a culture across the NHS and social care sector where people are encouraged to speak up, and that concerns, e.g. about patient safety, are acted upon when they do. This service proposition supports that priority – as described in the government responses to the Freedom to Speak Up Review and Learning from Gosport - through the provision of a Speak Up helpline for the NHS and Social Care workers.<br/><br/>Project Reference: C81358<br/>Contract Term: 12 months with the option to extend by 24 months in 12 month periods. <br/>The contract will commence on 1st June 2023<br/>Estimated contract value (including extensions): £162,531 (plus £200,000 as maximum value of a potential variation in years 2 & 3 of the contract, excluding VAT. Therefore, possible total value for the duration of the contract £362,531.<br/><br/>The opportunity will be available on the DHSC Atamis eTendering System. Select this link to access and register your organisation to the Atamis system https://health-family.force.com/s/Welcome, if you have not already done so.<br/>To find this opportunity in the eTendering system, select “Find Opportunities” and then search by project number or title. Once you have found the Opportunity, press the ‘Register Interest’ button to register your interest. This will make the project to appear on ‘My proposals and quotes’. From there you can review documents, send clarification messages, submit the response, or decline to respond, if you decide not to participate in the opportunity. For full details on the instruction to tender and terms of participations please refer to the Invitation to Tender document.",
        "contractPeriod": {
          "durationInDays": 360
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKI32"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79500000",
            "scheme": "CPV",
            "description": "Office-support services"
          },
          {
            "id": "79512000",
            "scheme": "CPV",
            "description": "Call centre"
          },
          {
            "id": "79990000",
            "scheme": "CPV",
            "description": "Miscellaneous business-related services"
          }
        ]
      }
    ],
    "title": "Speak Up Helpline",
    "value": {
      "amount": 362531,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2023-02-15T12:00:00Z",
      "address": {
        "streetAddress": "E-sourcing portal"
      }
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2023-02-15T12:00:00Z"
    },
    "description": "The Department of Health and Social Care is looking to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers.",
    "tenderPeriod": {
      "endDate": "2023-03-22T12:00:00Z"
    },
    "communication": {
      "atypicalToolUrl": "https://health-family.force.com/s/Welcome"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "79000000",
      "scheme": "CPV",
      "description": "Business services: law, marketing, consulting, recruitment, printing and security"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "endDate": "2023-03-22T23:59:59Z"
      }
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://health-family.force.com/s/Welcome",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-43",
      "name": "Department of Health and Social Care",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "locality": "London",
        "postalCode": "SW1H 0EU",
        "countryName": "United Kingdom",
        "streetAddress": "39 Victoria Street"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/department-of-health-and-social-care",
        "buyerProfile": "https://www.gov.uk/government/organisations/department-of-health-and-social-care",
        "classifications": [
          {
            "id": "MINISTRY",
            "scheme": "TED_CA_TYPE",
            "description": "Ministry or any other national or federal authority, including their regional or local subdivisions"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "Department of Health and Social Care"
      },
      "contactPoint": {
        "url": "https://health-family.force.com/s/Welcome",
        "name": "Andre Mederick",
        "email": "ccsinbox@dhsc.gov.uk",
        "telephone": "+44 1132045540"
      }
    },
    {
      "id": "GB-FTS-1661",
      "name": "The High Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "The Strand"
      },
      "details": {
        "url": "https://www.judiciary.uk/courts-and-tribunals/high-court/"
      },
      "identifier": {
        "legalName": "The High Court"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}