Mobile Smart Ticketing (MST)

{
  "id": "033252-2026",
  "tag": [
    "planningUpdate"
  ],
  "date": "2026-04-13T12:55:28+01:00",
  "ocid": "ocds-h6vhtk-067e73",
  "buyer": {
    "id": "GB-COH-08176197",
    "name": "RAIL DELIVERY GROUP LIMITED"
  },
  "tender": {
    "id": "ocds-h6vhtk-067e73",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "contractPeriod": {
          "endDate": "2030-05-31T23:59:59+01:00",
          "startDate": "2026-06-01T00:00:00+01:00",
          "maxExtentDate": "2034-05-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKD",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKE",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKF",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKG",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKI",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKJ",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72212140",
            "scheme": "CPV",
            "description": "Railway traffic control software development services"
          }
        ]
      }
    ],
    "title": "Mobile Smart Ticketing (MST)",
    "status": "planning",
    "amendments": [
      {
        "id": "033252-2026",
        "description": "Added a note about how to receive the MST MOI/MEQ, and set the contact email address to Sam Stevens, rather than the generic procurement email address."
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The rail industry is progressing toward digital-first ticketing to reduce cost of sale, improve customer experience, and enable flexible products such as season tickets, PAYG and a roadmap toward single and return tickets.\nThe Mobile Smart Ticketing (MST) initiative (migrating physical ITSO media to a digital format) aims to enable secure, standards-based ticket fulfilment to mobile devices. Initial launch will centre on a pilot for Season tickets, followed by PAYG, and then expansion into singles and returns.\nIn addition, current fulfilment methods for rail (e.g. barcode, physical smartcard, paper) are isolated today, with retailers and integrators required to support multiple fulfilment technologies, each with distinct standards and operational overhead.\nMobile Smart Ticketing offers the potential for the following:\n•\tElimination of the downsides of current plastic ITSO cards which have to be obtained and updated prior to travel;\n•\tCustomers will no longer have to use a separate app to view journey history and product validity;\n•\tImproved gate line speeds - customers will benefit from features such as NFC reader functionality, removing the need to unlock devices or open apps to pass through gates;\n•\tOver-the-air cancellations will also deliver enhanced fraud protection to the industry.\nA national rail pilot is targeted for delivery by mid-end 2027, focusing on:\n•\tLimited geography and/or Train Operating Company (TOC) deployment;\n•\tSeason ticket products as initial use case to prove the technology and proposition;\n•\tExpansion path to PAYG.\nBeyond the pilot, RDG in collaboration with industry partners (e.g., FTR Programme, TOCs, etc) will develop a scalable roadmap to deliver singles and returns.\nAlongside the Mobile Smart Ticketing initiative, there is an opportunity to explore whether a centralised fulfilment orchestration layer could:\n1.\tReduce complexity for retailers/integrators;\n2.\tStandardise interfaces across fulfilment media;\n3.\tLower long-term cost of sale;\n4.\tThis is exploratory and not a defined requirement of the pilot.\nRequirements are as follows:\nFunctional Requirements\n•\tSupport secure mobile ticket fulfilment aligned to ITSO Version 2.1.5;\n•\tEnable season ticket products at launch;\n•\tProvide clear roadmap to PAYG and singles & returns enablement;\n•\tSupport lifecycle management (issue, update, revoke, renew, replace, etc);\n•\tEnable inspection/validation in existing rail environments.\nTechnical Requirements\n•\tCompatibility with secure element-based implementations (DESFire);\n•\tIntegration with existing retailing and RDG back-office systems;\n•\tScalable architecture for a national deployment;\n•\tSupport for multiple mobile wallet ecosystems;\n•\tAPI-driven integration model.\nOperational Requirements\n•\tHigh availability and resilience;\n•\t24/7 customer support and recovery mechanisms (lost device, change of device, re-provisioning);\n•\tEnhanced monitoring and reporting capabilities;\n•\tSecurity and compliance aligned to RSP rail standards.\nCommercial Requirements\n•\tTransparent pricing model (setup, per-transaction, ongoing OPEX, lifecycle costs);\n•\tScalable commercial structure for national rollout with economies of scale;\n•\tClarity on licensing and third-party dependencies.\nStrategic / Future Requirements\n•\tPotential flexibility to support additional fulfilment media;\n•\tPotential to integrate with a central fulfilment orchestration layer;\n•\tInteroperability across TOCs and geographies.",
    "specialRegime": [
      "utilities"
    ],
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-COH-08176197",
      "name": "RAIL DELIVERY GROUP LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI31",
        "country": "GB",
        "locality": "London",
        "postalCode": "EC4V 3DS",
        "countryName": "United Kingdom",
        "streetAddress": "First Floor North"
      },
      "details": {
        "classifications": [
          {
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE",
            "description": "Public undertaking"
          }
        ]
      },
      "identifier": {
        "id": "08176197",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "name": "Sam Stevens",
        "email": "sam.stevens@raildeliverygroup.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PMXW-9895-MJXN",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "033252-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/033252-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-04-13T12:55:28+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-05-21T23:59:59+01:00",
        "description": "To receive a copy of the MST MOI / MEQ please email Sam Stevens:\nsam.stevens@raildeliverygroup.com"
      }
    ]
  },
  "initiationType": "tender"
}

{
  "id": "032151-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-04-09T08:35:19+01:00",
  "ocid": "ocds-h6vhtk-067e73",
  "buyer": {
    "id": "GB-COH-08176197",
    "name": "RAIL DELIVERY GROUP LIMITED"
  },
  "tender": {
    "id": "ocds-h6vhtk-067e73",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "contractPeriod": {
          "endDate": "2030-05-31T23:59:59+01:00",
          "startDate": "2026-06-01T00:00:00+01:00",
          "maxExtentDate": "2034-05-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKD",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKE",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKF",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKG",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKI",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKJ",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72212140",
            "scheme": "CPV",
            "description": "Railway traffic control software development services"
          }
        ]
      }
    ],
    "title": "Mobile Smart Ticketing (MST)",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The rail industry is progressing toward digital-first ticketing to reduce cost of sale, improve customer experience, and enable flexible products such as season tickets, PAYG and a roadmap toward single and return tickets.\nThe Mobile Smart Ticketing (MST) initiative (migrating physical ITSO media to a digital format) aims to enable secure, standards-based ticket fulfilment to mobile devices. Initial launch will centre on a pilot for Season tickets, followed by PAYG, and then expansion into singles and returns.\nIn addition, current fulfilment methods for rail (e.g. barcode, physical smartcard, paper) are isolated today, with retailers and integrators required to support multiple fulfilment technologies, each with distinct standards and operational overhead.\nMobile Smart Ticketing offers the potential for the following:\n•\tElimination of the downsides of current plastic ITSO cards which have to be obtained and updated prior to travel;\n•\tCustomers will no longer have to use a separate app to view journey history and product validity;\n•\tImproved gate line speeds - customers will benefit from features such as NFC reader functionality, removing the need to unlock devices or open apps to pass through gates;\n•\tOver-the-air cancellations will also deliver enhanced fraud protection to the industry.\nA national rail pilot is targeted for delivery by mid-end 2027, focusing on:\n•\tLimited geography and/or Train Operating Company (TOC) deployment;\n•\tSeason ticket products as initial use case to prove the technology and proposition;\n•\tExpansion path to PAYG.\nBeyond the pilot, RDG in collaboration with industry partners (e.g., FTR Programme, TOCs, etc) will develop a scalable roadmap to deliver singles and returns. \nAlongside the Mobile Smart Ticketing initiative, there is an opportunity to explore whether a centralised fulfilment orchestration layer could:\n1.\tReduce complexity for retailers/integrators;\n2.\tStandardise interfaces across fulfilment media;\n3.\tLower long-term cost of sale;\n4.\tThis is exploratory and not a defined requirement of the pilot.\nRequirements are as follows:\nFunctional Requirements\n•\tSupport secure mobile ticket fulfilment aligned to ITSO Version 2.1.5;\n•\tEnable season ticket products at launch;\n•\tProvide clear roadmap to PAYG and singles & returns enablement;\n•\tSupport lifecycle management (issue, update, revoke, renew, replace, etc);\n•\tEnable inspection/validation in existing rail environments.\nTechnical Requirements\n•\tCompatibility with secure element-based implementations (DESFire);\n•\tIntegration with existing retailing and RDG back-office systems;\n•\tScalable architecture for a national deployment;\n•\tSupport for multiple mobile wallet ecosystems;\n•\tAPI-driven integration model.\nOperational Requirements\n•\tHigh availability and resilience;\n•\t24/7 customer support and recovery mechanisms (lost device, change of device, re-provisioning);\n•\tEnhanced monitoring and reporting capabilities;\n•\tSecurity and compliance aligned to RSP rail standards.\nCommercial Requirements\n•\tTransparent pricing model (setup, per-transaction, ongoing OPEX, lifecycle costs);\n•\tScalable commercial structure for national rollout with economies of scale;\n•\tClarity on licensing and third-party dependencies.\nStrategic / Future Requirements\n•\tPotential flexibility to support additional fulfilment media;\n•\tPotential to integrate with a central fulfilment orchestration layer;\n•\tInteroperability across TOCs and geographies.",
    "specialRegime": [
      "utilities"
    ],
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-COH-08176197",
      "name": "RAIL DELIVERY GROUP LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI31",
        "country": "GB",
        "locality": "London",
        "postalCode": "EC4V 3DS",
        "countryName": "United Kingdom",
        "streetAddress": "First Floor North"
      },
      "details": {
        "classifications": [
          {
            "id": "publicUndertaking",
            "scheme": "UK_CA_TYPE",
            "description": "Public undertaking"
          }
        ]
      },
      "identifier": {
        "id": "08176197",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "procurement@raildeliverygroup.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PMXW-9895-MJXN",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "032151-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/032151-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-04-09T08:35:19+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-05-21T23:59:59+01:00",
        "description": "See MST MOI / MEQ"
      }
    ]
  },
  "initiationType": "tender"
}