Official UK procurement notice
PRO005158-Services-Contract-System Integrator : Billing and CRM
Authority: United Utilities Water Limited (Public body)
What is being bought
Published requirement descriptionSystem Integrator (SI) to support the implementation of the target end state for United Utilities. The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance. As a critical capability within a regulated utility environment, the target end state must support accurate billing, revenue assurance, regulatory compliance, operational efficiency, an enhanced customer experience, and the modernisation of business processes through the adoption of leading industry practices.
How the procedure runs: The procurement will be undertaken through a multi-stage process designed to identify the Most Advantageous Tender (MAT). The procedure is intended to provide a structured yet flexible approach to evaluating bidders' capability, capacity, technical solutions, commercial proposals, and ability to deliver requirements. The Company more…
reserves the right to vary the order, number and content of stages, to reduce the number of bidders progressing through the procedure, to seek clarifications at any stage, and to award the contract on the basis of the initial tenders without conducting dialogue where this is considered appropriate. Further information regarding the process, evaluation methodology, timetable, assessment criteria, and stage requirements will be detailed within the procurement documents. All bidders will be treated equally and fairly throughout the procurement and the Authority will act in accordance with the Procurement Act 2023 and the principles of transparency, integrity, and non-discrimination.
CPV: Customer Relation Management software development services · Data services · Software configuration services · Software implementation services · Software integration consultancy services · Software programming and consultancy services
The lotProcurement structure
single lot · value publishedLot #1Lot 1Published value£10,000,000
- Value
- £10,000,000 exc. VAT · £12,000,000 inc. VAT
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published — the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (3)
- Experience — 60%
- Cyber Security — 20%
- Data Protection — 20%
Published award criteria (3)
- Experience — As stated in CoPQ
- Cyber Security — As stated in CoPQ
- Data Protection — As stated in CoPQ
No conditions of participation were published on the notice; check the tender documents.
Competition analysis · published record, not a forecast of who will bid
How United Utilities Water Limited buys Software-related services (CPV 7226) — and who usually turns up
United Utilities Water Limited’s own published record, next to the North West England market for the same work. Frameworks and DPS are kept out: they attract a different number of bids. Whole-market view: Software-related services (CPV 7226) →
How the contest usually goes
Left: this authority. Right: the market where the work is delivered. Bids and award-vs-estimate pairs are per lot, from contested contracts only — direct awards (including PA 2023 transparency notices) report one bid by definition and are left out. On Procurement Act 2023 notices the count is the tenders assessed at the final stage, not every submission received; pairs compare like with like (VAT-exclusive, or VAT-inclusive on both sides). Empty means nothing was published, not filled in from elsewhere.
United Utilities Water Limited
contract notices in 36 months: 1 in CPV 7226 · 6 in division 72 (2 route not published) · 34 in all categories (1 without competition · 23 route not published)
i
How many companies usually bid for work like this.
Middle value of published bid counts, one per lot, for this buyer or this region in the same sector.
Nothing published for this buyer in this sector: no bid reports published.
Nothing is filled in from UK-wide numbers. An empty tile means nothing usable was published.
i
How often only one company bid.
Share of lots that received exactly one bid, on the same competitions as the bids figure.
Nothing published for this buyer in this sector: no bid reports published.
High means a thin market or an incumbent that is hard to beat.
i
Do awards for work like this land above or below the estimate.
Estimate against award per lot, for this buyer or this region in the same sector.
Based on this buyer’s tenders in all categories, last 36 months: 1 pairs. Small sample.
A past pattern, not a price to bid.
i
How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Based on this buyer’s tenders in all categories, last 24 months: 11 notices.
Only decided tenders count, so slow ones still waiting are not in.
i
How often this buyer changes a notice after publishing it.
Middle number of amendments per notice. Deadline extensions and corrections both count.
Based on this buyer’s tenders in all categories, last 24 months: 162 notices.
i
How often this buyer awards without a competition.
Direct or limited awards as a share of its notices that say which procedure was used. These routes are legal in defined cases. This is just the record.
Based on this buyer’s tenders in this industry (CPV 72), last 36 months: 4 notices.
North West England · Software-related services (CPV 7226)
contract notices delivered in North West England in 36 months: 70 in CPV 7226 (23 competed, 18 route not published) · 603 in division 72 (249 competed, 155 route not published) · the notice publishes no delivery location, so the authority’s registered region is used
i
How many companies usually bid for work like this.
Middle value of published bid counts, one per lot, for this buyer or this region in the same sector.
Based on this region’s tenders in this sector (CPV 7226), last 36 months: 9 lots. 4 lots are from Procurement Act 2023 notices (bids assessed, middle 7) and 5 from older notices (bids received, middle 3).
Nothing is filled in from UK-wide numbers. An empty tile means nothing usable was published.
i
How often only one company bid.
Share of lots that received exactly one bid, on the same competitions as the bids figure.
Based on this region’s tenders in this sector (CPV 7226), last 36 months: 9 lots.
High means a thin market or an incumbent that is hard to beat.
i
Do awards for work like this land above or below the estimate.
Estimate against award per lot, for this buyer or this region in the same sector.
Based on this region’s tenders in this sector (CPV 7226), last 36 months: 5 pairs.
A past pattern, not a price to bid.
i
How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Based on this region’s tenders in this sector (CPV 7226), last 36 months: 5 notices.
Only decided tenders count, so slow ones still waiting are not in.
i
How much of this market goes to small and medium firms.
SME bidders where buyers published the split, otherwise SME winners.
Based on this region’s tenders in this sector (CPV 7226), last 36 months: 6 lots.
i
How much work like this goes to companies based in the delivery region.
Awards in this category delivered here where the winner’s registered address is in the region.
Based on this region’s tenders in this sector (CPV 7226), last 36 months: 36 awards.
Registered address, so a national firm with a local branch counts as outside.
i
Where this tender’s estimate would land if the usual pattern repeats.
We apply the buyer’s usual movement between estimate and award (or the region’s) to the estimate on this notice.
Based on the North West England market’s usual movement over 5 lots (CPV 7226), applied to the £10,000,000 estimate on this notice. The range comes from the region’s middle half.
A benchmark, not a price to bid.
Who you are likely to meet i
Who you may be up against.
Suppliers on this buyer’s earlier similar contracts, and suppliers whose record fits this tender.
A guess from the record. Buyers do not publish who is bidding.
i
Who you may be up against.
Suppliers on this buyer’s earlier similar contracts, and suppliers whose record fits this tender.
A guess from the record. Buyers do not publish who is bidding.
Suppliers on this authority’s earlier similar contracts, then suppliers with a matching track record — from published award history, not a bid list
Suppliers with a similar track record — and how they price i
Suppliers with a similar track record, and how they price.
Suppliers matched on wins in this category, history with this buyer, location and size. Their award vs estimate is from their own past wins.
A guess from the record, not a bidder list.
i
Suppliers with a similar track record, and how they price.
Suppliers matched on wins in this category, history with this buyer, location and size. Their award vs estimate is from their own past wins.
A guess from the record, not a bidder list.
| Supplier | Evidence | Last award | Their award vs estimate | Relevance |
|---|---|---|---|---|
| Perceptive Engineering Limited Large | 4 class wins | 57 months ago | no comparable pairs | 53% |
| NPLAN LIMITED | 2 class wins | 2 months ago | no comparable pairs | 49% |
| Resonate Group Limited SME | 3 class wins | 3 months ago | no comparable pairs | 47% |
| EDF Energy Nuclear Generation Limited Large | 2 class wins | 6 months ago | no comparable pairs | 47% |
| SchoolGrid Ltd SME | 4 class wins | 25 months ago | no comparable pairs | 45% |
Matched by the nightly worker on class wins, buyer history, delivery geography, scale and notice text; relevance is a 0–100% heuristic score, not a probability of bidding. “Their award vs estimate” is that supplier’s median on its own comparable single-supplier wins, CPV 7226 first. Nobody here is known to be bidding.
Coverage and what to read with care
- Each tile explains itself. The on a figure says what it is, how it is counted and which scope this notice’s own record came from (class, division, all categories, or the authority’s 24-month row). The two columns are never blended and nothing is filled from a UK-wide figure; an empty tile means the source published nothing usable. Long form: Methodology.
- Coverage. Roughly 40 % of notices publish a bid count; about half publish an ITL1 delivery location, so the market column reads the authority’s registered region when the notice has none (labelled). About 30 % of award-vs-estimate pairs are exact matches — the buyer published the award at the estimate. n is on every figure; a thin sample is muted, never hidden.
- “Match” and “relevance” are model scores from the nightly matcher, not published facts. Find a Tender does not publish who is bidding. Never shown: contact details, payment behaviour, or a recommended price.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Open for tender
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 23 Sept 2026, 01:02 BST
- Last source update
- 23 Sept 2026, 01:02 BST
- Award evaluation window
- Submission end — 19 Mar 2027, 23:59 GMT
- Authority reference
PRO005158-Services-Contract-SI- Accelerated
- Negotiated tendering period - utilities/not central government
- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-077807Find a Tender
- How it runs
The procurement will be undertaken through a multi-stage process designed to identify the Most Advantageous Tender (MAT). The procedure is intended to provide a structured yet flexible approach to evaluating bidders' capability, capacity, technical solutions, commercial proposals, and ability to deliver requirements. The Company reserves the right to vary the order, number and content of stages, to reduce the number more…
of bidders progressing through the procedure, to seek clarifications at any stage, and to award the contract on the basis of the initial tenders without conducting dialogue where this is considered appropriate. Further information regarding the process, evaluation methodology, timetable, assessment criteria, and stage requirements will be detailed within the procurement documents. All bidders will be treated equally and fairly throughout the procurement and the Authority will act in accordance with the Procurement Act 2023 and the principles of transparency, integrity, and non-discrimination.
How to participate & submission route
Official notice Submit via EU-Supply (CTM)- Expression of interest (EOI)
- —
- Tender submission deadline
- 18 Dec 2026, 12:00 GMT
- Clarification deadline
- 16 Oct 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
5 published dates · Europe/London- Tender notice publishedearlier today23 Sept 2026, 01:02 BST
- Clarification questions byin 23 days16 Oct 2026, 12:00 BST
- Submission deadlinein 86 days18 Dec 2026, 12:00 GMT
- Award decision expected byin 178 days19 Mar 2027, 23:59 GMT
- Contract startsin 208 days19 Apr 2027, 01:00 BST
Commercial outcome & contract awards
Nothing awarded yet- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Notice history
1 event · 1 release on Find a Tender- Tender notice published23 Sept 2026, 01:02 BSTUK4
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Conflict of interest declarationNot published
Notices published for this procedure
- Tender notice Tender notice on Find a Tender