Digital Contractor Control of Work Platform

{
  "id": "068738-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-07-21T14:20:25+01:00",
  "ocid": "ocds-h6vhtk-06cff2",
  "buyer": {
    "id": "GB-COH-02366686",
    "name": "SEVERN TRENT WATER LIMITED"
  },
  "tender": {
    "id": "ocds-h6vhtk-06cff2",
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        "status": "planning",
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        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2030-06-30T23:59:59+01:00",
          "startDate": "2027-07-01T00:00:00+01:00",
          "maxExtentDate": "2033-06-30T23:59:59+01:00"
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        "deliveryAddresses": [
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            "region": "UKC",
            "country": "GB",
            "countryName": "United Kingdom"
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          {
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            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKE",
            "country": "GB",
            "countryName": "United Kingdom"
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            "country": "GB",
            "countryName": "United Kingdom"
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            "country": "GB",
            "countryName": "United Kingdom"
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            "country": "GB",
            "countryName": "United Kingdom"
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            "country": "GB",
            "countryName": "United Kingdom"
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            "country": "GB",
            "countryName": "United Kingdom"
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            "country": "GB",
            "countryName": "United Kingdom"
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        "additionalClassifications": [
          {
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            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      }
    ],
    "title": "Digital Contractor Control of Work Platform",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Preliminary Market Engagement\nDigital Contractor Control of Work Platform\nBackground\nSevern Trent Water is seeking information from the market regarding SaaS solutions capable of digitising and governing the lifecycle of contractor management and work authorisation activities.\nCurrent processes are fragmented across email, spreadsheets, SharePoint, paper records and localised working practices. There are opportunities to improve visibility, consistency, auditability and operational efficiency.\nThe organisation wishes to understand the maturity of the market and identify potential SaaS solutions that could support a future procurement exercise.\nThis market engagement is not a call for competition, invitation to tender or commitment to procure.\nBusiness Problem\nSevern Trent requires a solution that provides consistent governance and visibility over contractor activities occurring across operational sites and facilities.\nThe organisation seeks to:\n•\tImprove contractor governance and compliance\n•\tDigitise contractor work authorisation processes\n•\tReduce administrative effort\n•\tImprove management visibility\n•\tStrengthen auditability\n•\tImprove consistency across business units\n•\tImprove efficiency by digitising manual processes\n•\tMaintain a clear record of contractor competence, approvals and activities\nScope\nThe scope may include:\n•\tWastewater operations\n•\tWater operations\n•\tBio Resources\n•\tProperty\n•\tOther operational business functions\nSuppliers should identify whether their platform can support deployment across multiple business units using common workflows whilst maintaining local operational flexibility.\nExisting Business Processes\nThe organisation currently operates contractor governance and work authorisation processes which include:\n•\tContractor approvals\n•\tSite attendance acceptance\n•\tWork authorisation\n•\tRAMS review\n•\tPermit controls\nDesired Outcomes\nThe solution should provide:\n1. Contractor Governance\nThe ability to maintain a central contractor repository containing:\n•\tContractor information\n•\tCompetency records\n•\tInsurance information\n•\tAccreditation records\n•\tAuthorisations\n•\tExpiry management\n•\tSupporting documentation\n2. Work Authorisation\nThe ability to:\n•\tReceive contractor work requests\n•\tReview and approve requests\n•\tApply site-specific controls\n•\tCommunicate site hazards\n•\tAuthorise work\n•\tTrack work status\n•\tClose activities\n3. RAMS Management\nThe ability to:\n•\tReceive RAMS submissions\n•\tReview and approve RAMS\n•\tReject and request amendments\n•\tVersion control submissions\n•\tMaintain an audit trail\n4. Permit Management\nThe ability to:\n•\tCreate permits\n•\tApprove permits\n•\tTrack permits\n•\tClose permits\n•\tView current and historical permits\n•\tSupport a variety of permit types\nExamples may include:\n•\tHot works\n•\tConfined space\n•\tExcavations\n•\tElectrical work\n•\tContractor work authorisations\n5. Visibility and Control\nThe ability to:\n•\tView current activities\n•\tView future planned activities\n•\tView historical activities\n•\tReport on contractor performance\n•\tReport on compliance activity\n•\tIdentify conflicting activities\n6. Auditing and Assurance\nThe ability to:\n•\tRecord audits\n•\tRecord inspections\n•\tRecord assurance activities\n•\tTrack actions\n•\tMaintain full audit trails\n7. Mobility\nThe solution should support:\n•\tMobile devices\n•\tOperational users\n•\tContractors\n•\tRemote working\n•\tField-based approvals\nNon-Functional Requirements\nSuppliers should comment on:\n•\tSaaS deployment model\n•\tUK hosting options\n•\tCyber security accreditations\n•\tIdentity management\n•\tSingle Sign-On\n•\tZero Trust Architecture\n•\tAPI capability\n•\tData export capability\n•\tBusiness continuity\n•\tDisaster recovery\n•\tMobile capability\n•\tOffline working\n•\tAccessibility\nSuppliers are not expected to understand current process names or terminology.\nInstead, suppliers should explain:\nHow their product would support:\n•\tRepeat contractor authorisations\n•\tSite-specific approval processes\n•\tWork authorisation workflows\n•\tContractor governance\n•\tPermit-to-work processes\nwithout requiring bespoke development.\nSolution Architecture\nSuppliers should describe their proposed solution architecture and indicate whether the capabilities described in this PME are delivered through:\n•\tA single SaaS platform\n•\tMultiple integrated modules within a common platform\n•\tMultiple products requiring integration\n•\tCustom-developed functionality\n•\tThird-party partner products\nSevern Trent recognises that these capabilities may not necessarily be delivered through a single product.\nSuppliers should clearly identify:\n•\tWhich capabilities are native\n•\tWhich capabilities require configuration\n•\tWhich capabilities require integration\n•\tWhich capabilities require custom development\nResponses should explain any implementation, support, licensing or operational implications arising from the proposed architecture.\nSuppliers should describe the largest customer environments currently supported by their platform, including:\n•\tNumber of sites\n•\tNumber of contractor organisations\n•\tNumber of users\n•\tGeographic coverage\nSupplier Response Instructions\nSupplier responses must be submitted through SAP Business Network.\nResponses should be concise and focused on the requirements described in this PME.\nResponses should comprise:\n1. Supplier Overview (maximum 2 pages)\nPlease provide:\n•\tCompany name\n•\tProduct name(s)\n•\tHeadquarters location\n•\tApproximate number of employees\n•\tRelevant industry sectors served\n•\tUtility sector experience\n•\tWater sector experience\n•\t\n•\t2. Solution Overview (maximum 5 pages)\nDescribe:\n•\tHow your solution addresses the business problem described in this PME\n•\tKey differentiators\n•\tTypical deployment model\n•\tTypical implementation approach\n•\tMobile capabilities\n•\tReporting and analytics capabilities\nPlease avoid generic marketing material where possible.\n3. Architecture Statement (maximum 2 pages)\nDescribe:\n•\tWhether the solution is provided as: \no\tA single SaaS platform\no\tMultiple modules within a common platform\no\tMultiple integrated products\no\tA partially bespoke solution\n•\tAny third-party products required\n•\tAny custom development required\n•\tAny significant implementation dependencies\n4. Capability Response \nFor each requirement identify whether the capability is:\n•\tNative\n•\tConfigurable\n•\tIntegration required\n•\tCustom development required\n•\tRoadmap\n•\tNot available\nSuppliers should provide explanatory comments where appropriate.\n5. Customer Scale (maximum 2 pages)\nProvide examples of the largest customer environments currently supported, including:\n•\tNumber of sites\n•\tNumber of contractor organisations\n•\tNumber of users\n•\tGeographic footprint\n6. Commercial Model (maximum 2 pages)\nProvide high-level indicative pricing information including:\n•\tLicence model\n•\tCharging basis\n•\tTypical implementation costs\n•\tTypical support costs\n•\tTypical integration costs\nDetailed pricing is not required at this stage.",
    "specialRegime": [
      "utilities"
    ],
    "aboveThreshold": true,
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-COH-02366686",
      "name": "SEVERN TRENT WATER LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG33",
        "country": "GB",
        "locality": "Coventry",
        "postalCode": "CV1 2LZ",
        "countryName": "United Kingdom",
        "streetAddress": "Severn Trent Centre"
      },
      "details": {
        "url": "http://www.severntrent.com",
        "classifications": [
          {
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE",
            "description": "Private utility"
          }
        ]
      },
      "identifier": {
        "id": "02366686",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "name": "Jason Luck",
        "email": "Jason.Luck@severntrent.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PQQN-5222-QDXR",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "068738-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/068738-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-07-21T14:20:25+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-09-01T23:59:59+01:00",
        "description": "Preliminary Market Engagement\nDigital Contractor Control of Work Platform\nBackground\nSevern Trent Water is seeking information from the market regarding SaaS solutions capable of digitising and governing the lifecycle of contractor management and work authorisation activities.\nCurrent processes are fragmented across email, spreadsheets, SharePoint, paper records and localised working practices. There are opportunities to improve visibility, consistency, auditability and operational efficiency.\nThe organisation wishes to understand the maturity of the market and identify potential SaaS solutions that could support a future procurement exercise.\nThis market engagement is not a call for competition, invitation to tender or commitment to procure.\nBusiness Problem\nSevern Trent requires a solution that provides consistent governance and visibility over contractor activities occurring across operational sites and facilities.\nThe organisation seeks to:\n•\tImprove contractor governance and compliance\n•\tDigitise contractor work authorisation processes\n•\tReduce administrative effort\n•\tImprove management visibility\n•\tStrengthen auditability\n•\tImprove consistency across business units\n•\tImprove efficiency by digitising manual processes\n•\tMaintain a clear record of contractor competence, approvals and activities\nScope\nThe scope may include:\n•\tWastewater operations\n•\tWater operations\n•\tBio Resources\n•\tProperty\n•\tOther operational business functions\nSuppliers should identify whether their platform can support deployment across multiple business units using common workflows whilst maintaining local operational flexibility.\nExisting Business Processes\nThe organisation currently operates contractor governance and work authorisation processes which include:\n•\tContractor approvals\n•\tSite attendance acceptance\n•\tWork authorisation\n•\tRAMS review\n•\tPermit controls\nDesired Outcomes\nThe solution should provide:\n1. Contractor Governance\nThe ability to maintain a central contractor repository containing:\n•\tContractor information\n•\tCompetency records\n•\tInsurance information\n•\tAccreditation records\n•\tAuthorisations\n•\tExpiry management\n•\tSupporting documentation\n2. Work Authorisation\nThe ability to:\n•\tReceive contractor work requests\n•\tReview and approve requests\n•\tApply site-specific controls\n•\tCommunicate site hazards\n•\tAuthorise work\n•\tTrack work status\n•\tClose activities\n3. RAMS Management\nThe ability to:\n•\tReceive RAMS submissions\n•\tReview and approve RAMS\n•\tReject and request amendments\n•\tVersion control submissions\n•\tMaintain an audit trail\n4. Permit Management\nThe ability to:\n•\tCreate permits\n•\tApprove permits\n•\tTrack permits\n•\tClose permits\n•\tView current and historical permits\n•\tSupport a variety of permit types\nExamples may include:\n•\tHot works\n•\tConfined space\n•\tExcavations\n•\tElectrical work\n•\tContractor work authorisations\n5. Visibility and Control\nThe ability to:\n•\tView current activities\n•\tView future planned activities\n•\tView historical activities\n•\tReport on contractor performance\n•\tReport on compliance activity\n•\tIdentify conflicting activities\n6. Auditing and Assurance\nThe ability to:\n•\tRecord audits\n•\tRecord inspections\n•\tRecord assurance activities\n•\tTrack actions\n•\tMaintain full audit trails\n7. Mobility\nThe solution should support:\n•\tMobile devices\n•\tOperational users\n•\tContractors\n•\tRemote working\n•\tField-based approvals\nNon-Functional Requirements\nSuppliers should comment on:\n•\tSaaS deployment model\n•\tUK hosting options\n•\tCyber security accreditations\n•\tIdentity management\n•\tSingle Sign-On\n•\tZero Trust Architecture\n•\tAPI capability\n•\tData export capability\n•\tBusiness continuity\n•\tDisaster recovery\n•\tMobile capability\n•\tOffline working\n•\tAccessibility\nSuppliers are not expected to understand current process names or terminology.\nInstead, suppliers should explain:\nHow their product would support:\n•\tRepeat contractor authorisations\n•\tSite-specific approval processes\n•\tWork authorisation workflows\n•\tContractor governance\n•\tPermit-to-work processes\nwithout requiring bespoke development.\nSolution Architecture\nSuppliers should describe their proposed solution architecture and indicate whether the capabilities described in this PME are delivered through:\n•\tA single SaaS platform\n•\tMultiple integrated modules within a common platform\n•\tMultiple products requiring integration\n•\tCustom-developed functionality\n•\tThird-party partner products\nSevern Trent recognises that these capabilities may not necessarily be delivered through a single product.\nSuppliers should clearly identify:\n•\tWhich capabilities are native\n•\tWhich capabilities require configuration\n•\tWhich capabilities require integration\n•\tWhich capabilities require custom development\nResponses should explain any implementation, support, licensing or operational implications arising from the proposed architecture.\nSuppliers should describe the largest customer environments currently supported by their platform, including:\n•\tNumber of sites\n•\tNumber of contractor organisations\n•\tNumber of users\n•\tGeographic coverage\nSupplier Response Instructions\nSupplier responses must be submitted through SAP Business Network only at https://portal.us.bn.cloud.ariba.com/dashboard/public/appext/comsapsbncdiscoveryui#/RfxEvent/preview/1110019370?anId=ANONYMOUS\nOr navigate directly to SAP Business Network and search \n\"Digital Contractor Control of Work Platform\",  \"ID - 1110019370\" or \"Doc3232950799\". If you experience an issue with SAP Business Network contact SAP in the first instance.\nResponses should be concise and focused on the requirements described in this PME.\nResponses should comprise:\n1. Supplier Overview (maximum 2 pages)\nPlease provide:\n•\tCompany name\n•\tProduct name(s)\n•\tHeadquarters location\n•\tApproximate number of employees\n•\tRelevant industry sectors served\n•\tUtility sector experience\n•\tWater sector experience\n•\t\n•\t2. Solution Overview (maximum 5 pages)\nDescribe:\n•\tHow your solution addresses the business problem described in this PME\n•\tKey differentiators\n•\tTypical deployment model\n•\tTypical implementation approach\n•\tMobile capabilities\n•\tReporting and analytics capabilities\nPlease avoid generic marketing material where possible.\n3. Architecture Statement (maximum 2 pages)\nDescribe:\n•\tWhether the solution is provided as: \no\tA single SaaS platform\no\tMultiple modules within a common platform\no\tMultiple integrated products\no\tA partially bespoke solution\n•\tAny third-party products required\n•\tAny custom development required\n•\tAny significant implementation dependencies\n4. Capability Response \nFor each requirement identify whether the capability is:\n•\tNative\n•\tConfigurable\n•\tIntegration required\n•\tCustom development required\n•\tRoadmap\n•\tNot available\nSuppliers should provide explanatory comments where appropriate.\n5. Customer Scale (maximum 2 pages)\nProvide examples of the largest customer environments currently supported, including:\n•\tNumber of sites\n•\tNumber of contractor organisations\n•\tNumber of users\n•\tGeographic footprint\n6. Commercial Model (maximum 2 pages)\nProvide high-level indicative pricing information including:\n•\tLicence model\n•\tCharging basis\n•\tTypical implementation costs\n•\tTypical support costs\n•\tTypical integration costs\nDetailed pricing is not required at this stage."
      }
    ]
  },
  "initiationType": "tender"
}