Search UK public tenders and contract notices

Contact Centre Services

Transport for Wales · Wales (Cymru)

The requirement is for the provision of Contact Centre Services to support TfW

Awarded to Journeycall Ltd

• Call centre

Incommunities - Out of Hours Responsive Repairs Call Handling Service

Incommunities Group Ltd · Yorkshire and the Humber

Incommunities wish to appoint an experienced service provider to provide out of hours call handling and call handling at other times as specified by Incommunities. Full details related to the scope of services to be procured are included wi…

• Telephone-answering services

Electronic Monitoring - MDSS

Ministry of Justice · Central government · Nationwide (UK)

The contract for Electronic Monitoring - Monitoring Device Systems Services (MDSS) has been awarded following a competitive dialogue procurement. The contract has been awarded to G4S Monitoring Technologies Ltd The value of the contract inc…

Awarded to G4S Monitoring Technologies

• Security services
• Absconder-tracing services
• Aerial mapping services
• +51

eTendering Portal

Royal Borough of Kensington and Chelsea · Local authority · Nationwide (UK)

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a service contract to one contractor for the provision of an out of hours call handling service. The Council has a statutory obligation to provide an out of hours contact centre s…

Awarded to SPS Doorguard Limited

• Call centre

Provision of Torfaen Alarms Monitoring Services

Torfaen County Borough Council · Local authority · Wales (Cymru)

Torfaen County Borough Council are seeking tenders from alarm monitoring receiving centres (ARC’s) for the delivery of alarm monitoring services supporting our community lifeline system and assistive technology provisions.

• Health and social work services
• Alarm systems
• Alarm-monitoring services
• +1

Out of Hours call monitoring - Repairs service (PIN Notice)

LiveWest Homes Limited · South West England

Please note that this is not a call for competition. Out of Hours call monitoring services

• Telecommunications services
• Call centre
• Switchboards
• +2

NHS Gloucestershire ICB Integrated Urgent Care Service

NHS Gloucestershire Integrated Care Board (ICB) · NHS & health · South West England

NHS Gloucestershire ICB seeks to commission an Integrated Urgent Care service for patients in Gloucestershire, to include 111 (Telephone and Online), a Clinical Assessment Service (CAS) and Out of Hours (OOH). The procurement is driven by t…

• Health services
• Call centre
• Health and social work services
• +1

TfL 95743 Contact Centre Outsourced Services Framework

Transport for London · Nationwide (UK), Greater London

This is

Awarded to Capita Business Services Ltd, HGS UK, Individual (name not shown) +4 more · 12 awards

• Call centre
• Office-support services
• Telephone-answering services

Road User Charging Customer Management Services (CMS)

TfL Capital Procurement · Greater London

Transport for London (TfL) is considering how it might approach the future procurement and provision of services to deliver Customer Management Services (CMS) - formerly known as Business Operations (BOps) that support the current Road User…

• Call centre

Provision of Project Helpline Services

Bazalgette Tunnel Limited t/a Tideway · Greater London

Awarded to Foundever GB Limited

• Call centre

Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service

Belfast City Council · Local authority · West Midlands, Northern Ireland

The Northern Ireland Enterprise Support Service (NIESS) will provide enterprise support provision across four pillars (Engage, Foundation, Enabling Growth and Accelerated Scaling) for the whole of Northern Ireland. The Enquiry Handling Serv…

Awarded to Athena Health Care Group (Park Road) Ltd, Like Us (NE) Limited · 2 awards

• Telephone-answering services
• Office-support services
• Telephone operator services

Outsourced Services

Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service, as the Authority, intends to put in place an agreement for the provision of outsourced contact centres and outsourced business services for use by Central Government and UK public sector bodies. The lotting structu…

• Business services: law, marketing, consulting, recruitment, printing and security
• Accounting and auditing services
• Call centre
• +8

Money and Pensions Guidance contact service

MONEY AND PENSIONS SERVICE · Nationwide (UK)

The Money and Pensions Service (MaPS) are conducting a review of our current guidance service offering and are looking to procure a supplier to provide a contact centre that offers a single front door Tier 1 guidance and face to face (F2F) …

• Other community, social and personal services
• Call centre
• Customer services
• +2

ID 4779419 - DfC - Housing Supply - Landlord Helpline Service

Department for Communities · Central government · Northern Ireland

The contract is to provide a helpline service offering free, confidential, impartial advice and information to registered landlords and potential landlords on compliance issues and good practice relating to private renting in NI. The advice…

Awarded to HOUSING RIGHTS SERVICE

• Legal advisory and information services
• Business services: law, marketing, consulting, recruitment, printing and security
• Call centre
• +5

International Student Conversion including Admissions Support

University of Ulster · Education · Northern Ireland

International Student Conversion including Admissions Support

Awarded to Uni-Quest Ltd

• Higher education services
• Business development consultancy services
• Call centre
• +1