Out of Hours call monitoring - Repairs service (PIN Notice)

Authority: LiveWest Homes Limited (Public body)

Services

Sectors: Radio, television, communication, telecommunication and related equipment (32)Postal and telecommunications services (64)Business Services & Consultancy (79) Delivery: South West (UKK)

Planned pipeline valueValue not publishedpipeline notice, not a live tender

Tender notice expected 30 Nov 2023from the planned procurement notice

What is being bought

Published requirement description

Please note that this is not a call for competition.

Out of Hours call monitoring services

CPV: Call centre · Switchboards · Telecommunication services except telephone and data transmission services · Telecommunications services · Telephone-answering services

The lotProcurement structure

single lot · no lot value published

Lot #1Please note that this is not a call for competitionPlanned

Please note that this is not a call for competition.

LiveWest are carrying out pre-tender exercises including this PIN notice prior to going out to tender for our Out of Hours Call Monitoring service for our repairs team.

The out of hours service is required to operate on Monday to Friday from 17:00 - 08:00 and a 24 hour service at weekends and bank holidays

LiveWest require an excellent service and proposals will be based on approx. an average of 1400 calls per month.

Delivery: South West

32540000 Switchboards 64220000 Telecommunication services except telephone and data transmission services 79510000 Telephone-answering services 79512000 Call centre

Procedure terms & legal framework

From the official record

Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Past planning notice
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 18 Oct 2023, 11:50 BST
Last source update: 18 Oct 2023, 11:50 BST
Authority reference: DN695302
FTS notice number: 2023/S 000-030728
Classification (CPV): Call centreSwitchboardsTelecommunication services except telephone and data transmission servicesTelecommunications servicesTelephone-answering services
Delivery area: South West (UKK)
Official registry OCID: ocds-h6vhtk-040cf1 Find a Tender

How it was run

Official notice

Submission deadline: —

Timeline

18 Oct 2023 → 30 Nov 2023 · 2 dates

Notice published
18 Oct 2023, 11:50 BST
Tender notice expected
30 Nov 2023

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

LiveWest Homes Limited

Contracting authorityPublic bodyHousing AssociationHousing and community amenities 1 Wellington Way, Skypark Business Park, Exeter, South West, EX5 2FZContact name, email, phone

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.