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Official procurement procedure

eTendering Portal

Call centre
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: The Royal Borough of Kensington & Chelsea: "eTendering Portal". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityThe Royal Borough of Kensington & ChelseaScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: The Royal Borough of Kensington & Chelsea
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for The Royal Borough of Kensington & Chelsea. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityThe Royal Borough of Kensington & Chelsea
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published27 Oct 2023, 15:24 BST
Last source update27 Oct 2023, 15:24 BST
Recurring procurementNot published
ClassificationCall centre
Delivery area
UK
OCIDocds-h6vhtk-040fd1
What is being bought
The Royal Borough of Kensington & Chelsea (RBKC) has awarded a service contract to one contractor for the provision of an out of hours call handling service. The Council has a statutory obligation to provide an out of hours contact centre service for numerous Council departments. The Contractor will deliver effective support for safeguarding emergencies and services that RBKC have identified as a priority to residents which occur outside of normal working hours and cannot wait until the next working day to be resolved. Non-urgent enquiries will be signposted to and raised with the relevant service. The Service will operate between hours of 5:00pm and 9:00am Monday to Friday and 24 hours per day throughout weekends and on Bank Holidays.
What changed
From the official release history
  1. Status changed to complete
    27 Oct 2023, 15:24 BST
  2. Official notice release published
    27 Oct 2023, 15:24 BST
  3. Buyer information updated
    27 Oct 2023, 15:24 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    Status not published
    Published valueNot published
    A Service Contract will be awarded to one contractor. The contract will be established for an initial duration of 36 months, with the option to extend for up to 24 further months at RBKC’s discretion.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    27 Oct 2023, 15:24 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 27 Oct 2023, 00:00 BST · £656,527
Commercial outcome and competition
Awards
SPS Doorguard Limited
Not published · Not published · active
Contracts
RBKC Out of Hours Call Centre Service
£656,527 · signed 27 Oct 2023, 00:00 BST · active
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

The Royal Borough of Kensington & Chelsea

Contracting authority GB-FTS-65408
View buyer profile

  • The Royal Borough of Kensington & Chelsea
    buyer

    Town Hall, Hornton Street, London, UK, W8 7NX
    procurement@rbkc.gov.uk

  • SPS Doorguard Limited
    supplier

    The Octagon, 35 Baird Street, Glasgow, UK, G4 0EE

  • The High Court
    reviewBody

    Royal Courts of Justice, The Strand, London, WC2A 2LL
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleRBCK ran an open procurement procedure for this contract under contract notice 2023/S 000-016471 and no tenders were received for the contract in response to the contract notice. RBKC is therefore awarding this contract using the negotiated procedure without prior publication pursuant to Regulation 32(2)(a) of the Public Contracts Regulations 2015 (PCR 2015). The initial conditions of the contract will not be substantially altered and a report will be sent to the Cabinet Office if it so requests. RBKC is publishing this notice pursuant to Regulation 99(3) PCR 2015.