Road User Charging Customer Management Services (CMS)

Transport for London (TfL) is considering how it might approach the future procurement and provision of services to deliver Customer Management Services (CMS) - formerly known as Business Operations (BOps) that support the current Road User Charging (RUC) network in London.

This Prior Information Notice (PIN) for Expressions of Interest (EOI) requests information to assist TfL in understanding the current supply market and the technical knowledge, experience, capability, capacity, organisational and financial standing of potential suppliers. Information provided by responding suppliers will be used to inform TfL in its consideration of the nature of any future procurement process for CMS.

The purpose of this PIN is to:

• understand the market interest in this potential opportunity; and
• identify suppliers who would like to participate in the Market Sounding Questionnaire.

To register an expression of interest please complete the following steps:

1.Register on the TfL Capital Procurement (Bravo) e-tendering portal

(lucpd.bravosolution.co.uk ↗).

2. Search for "pqq_35 - Road User Charging Customer Management Services (CMS) Expression of Interest (EOI)" within Bravo.
3. Download the document "CMS PIN and EOI v1.0 FINAL" which contains details on the scope and requirements for CMS, the planned process and timescales.
4. Complete the Appendix 2 within this document
5. Attach the completed document within the Qualification Envelope and press "Validate your Response"

If you require any further assistance with the above steps, please contact the RUC Commercial Team via email on [email protected], quoting WS1458760906.

Participation in this PIN and EOI and any related market engagement will not disadvantage or affect any responding supplier’s ability to participate in any future procurement activity.

TfL will not enter a contract based on the responses to this PIN and EOI, and no information contained in this PIN and EOI or in any communication made between TfL and any supplier in connection with this should be relied upon as constituting a contract, agreement, or representation that any contract will be offered as a result of this PIN and EOI. If TfL decides to progress with any procurement exercise for CMS, TfL will publish a separate contract notice.

Please note TfL is unable to accept any further Expressions of Interest after the closing date (10/10/2023, 14:00).