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The Provision of Leisure Services at Sevenoaks Leisure Centre, Edenbridge Leisure Centre and Lullingstone Park Golf Course

Sevenoaks District Council · Local authority · South East England

A services contract to provide services for the management, operation, cleaning and maintenance of Sevenoaks Leisure Centre, Edenbridge Leisure Centre and Lullingstone Park Golf Course each owned by the Council for a period of five years (w…

Awarded to Sports & Leisure Management Ltd

• Catering services
• Cleaning services
• Computer-related services
• +3

Audience Services

The British Broadcasting Corporation (BBC) · Nationwide (UK)

The BBC has procured customer management services to support a broad range of services including: • Handling editorial and non-editorial complaints • Responding to enquiries • Managing comments & appreciations • Technical support for iPlaye…

Awarded to Serco Limited

• Customer services
• Telephone switchboard services
• Tickets

Contact Centres and Business Services

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Governme…

Awarded to Accenture UK Limited, Arvato Limited, Capita Business Services Ltd +17 more · 23 awards

• Accounting and auditing services
• Accounting review services
• Accounting services
• +3

Provision of Independent Advice and Development Support to customers in South Lanarkshire

South Lanarkshire Council · Local authority · Scotland

South Lanarkshire Council wish to procure a service to provide independent impartial advice and guidance to support and help advance customer participation in South Lanarkshire, including in-person and online meetings with tenants and the C…

Awarded to Tenants Information Service

• Customer services

Contact Centre Services

Student Loans Company · Nationwide (UK)

The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: •management of customer contact through social media channels, secure messaging and chatbots •ad-hoc …

Awarded to Teleperformance Ltd · 3 awards

• Customer services

Provision of Out of Hours Telephone Service

ASTER GROUP LIMITED · Nationwide (UK)

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work…

Awarded to Somerset Lifeline T/A Deane Helpline

• Call centre
• Customer services
• Emergency telephones
• +2

ED2 Enduring Partnerships - Fuel Poverty

UK Power Networks (Operations) Limited · Other public body · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

Bi- lateral collaboration agreement

Awarded to supplier not published · 4 awards

• Customer satisfaction survey
• Customer services
• Customer survey services
• +1

User Services for Emergency Services Network (ESN)

Secretary of State for the Home Department · Central government · Nationwide (UK)

This Award Notice relates to the award of a contract the provision of User Services (US) , a managed service to be provided to the 3 Emergency Services (Police, Fire and Rescue and Ambulance) ("3ES") and other future users. 

Awarded to IBM United Kingdom Limited

• Air-to-ground telecommunications services
• Ancillary works for telecommunications
• Billing system
• +3

ChargePlace Scotland Charge Point Network Operator Services - Single Supplier Framework Agreement

Transport Scotland · Scotland

Awarded to Swarco UK Ltd

• Chargers
• Customer services
• Electric vehicles
• +3

Historic England Customer Service Provision

Historic England · Nationwide (UK)

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday …

Awarded to Adecco UK Limited (t/a The Adecco Group)

• Call centre
• Customer services
• Telephone operator services
• +1

Support Services for Passengers With Reduced Mobility - Inverness Airport

Highlands and Islands Airports Limited · Scotland

HIAL have a requirement for the provision of support services for passengers with reduced mobility (PRM) at Inverness Airport. The Service Provider will be expected to provide safe assistance to and from aircraft, and high-quality customer …

Awarded to OCS Group UK Limited

• Customer services
• Support services for land, water and air transport

Provision of Records Management and Archiving, Security and Facilities Management Services (CPA2)

Nuclear Decommissioning Authority · Nationwide (UK)

Provision of Records Management and Archiving, Security and Facilities Management Services (CPA2)

Awarded to Iron Mountain (UK) PLC

• Archive destruction services
• Archive services
• Building and facilities management services
• +3

Southern water Developer Services

Southern Water Services Limited · South East England

The supply of services will be remote or across the entire SWS region covering Kent, Sussex, Hampshire and the Isle of Wight. All estimated quantities or values contained or referred to in this or other tender documents are for guidance onl…

Awarded to Skewb Limited

• Approval plans, working drawings and specifications
• Building services consultancy services
• Consultative engineering and construction services
• +3

LB Hillingdon - Deed of Variation in relation to leisure operating contracts of various leisure facilities

London Borough of Hillingdon · Local authority · Nationwide (UK)

The London Borough of Hillingdon (the Authority) intends to enter into a deed of variation with Greenwich Leisure Limited (the Contractor) in relation to the leisure operating concession contracts for the Authority's four leisure facilities…

Awarded to Greenwich Leisure Limited

• Catering services
• Cleaning services
• Computer-related services
• +3

Provision of International Driving Permit Services

DVLA · Nationwide (UK)

Provision of International Driving Permits to the public across the UK.

Awarded to PayPoint Network Limited

• Customer services