Find a TenderAwardedContract details notice

Published 17 Sept 2025, 16:07 BST

Official UK procurement notice

Water Voice- Flexible Quant and Qual services

Authority: Consumer Council for Water (Central government)

ServicesOpen procedureAbove thresholdSME suitableVCSE suitable

Sectors: Research & Development (R&D) (73)Business Services & Consultancy (79) Delivery: UKNorth East (UKC)North West (UKD)

+8 more

Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)Wales (UKL)

Published estimate£640,000≈ £160k / year · £800,000 inc. VAT

Submissions closed 13 Oct 2025awarded 9 Nov 2025

Awarded to Impact Research

Contract term 4 yrsends 9 Nov 2029 · starts 10 Nov 2025

What is being bought

Published requirement description

CCW wishes to appoint a market research agency to provide research services for a flexible call-off contract, for one year with the option of extending to a maximum of three further years.

CPV: Market and economic research; polling and statistics · Market research services · Research services · Survey services

The lotProcurement structure

single lot · value published

Lot #1Awarded 4 yrsSMEVCSEPublished value£640,000

Contract period: 10 Nov 2025 – 9 Nov 2029 (4 yrs)Value: £640,000 exc. VAT · £800,000 inc. VAT

Delivery: UKEligibility: SME eligibleVCSE eligible

73110000 Research services 79300000 Market and economic research; polling and statistics 79310000 Market research services 79311000 Survey services

Pre-qualification & selection criteria (PQQ)2

Economic & financial standing
Employer’s (Compulsory) Liability Insurance* = £10 Million
Public Liability Insurance = £5 million
Professional Indemnity Insurance = £2 million
Product Liability Insurance = £2 million
Technical & professional ability
Please see tender pack

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 70%Price: 20%Social value: 10%

Published sub-criteria (3)

Techincal criteria: 70%
Total Cost: 20%
Social Value: 10%

Published award criteria (3)

Total Cost: Best price
Techincal criteria: Please see bidder pack for breakdown
Social Value: Social Value aspects

Conditions of participation2

Economic & financial standing
Employer’s (Compulsory) Liability Insurance* = £10 Million
Public Liability Insurance = £5 million
Professional Indemnity Insurance = £2 million
Product Liability Insurance = £2 million
Technical & professional ability
Please see tender pack

What this means for your bid

Price carries 20 of 100 points: a 10% discount moves about 2 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Awarded
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 17 Sept 2025, 16:07 BST
Last source update: 13 Feb 2026, 11:28 GMT
Award evaluation window: Submission end – 24 Oct 2025
Authority reference: 25-010
FTS notice number: 2025/S 000-057462
Latest notice: Contract details notice (UK7)
Classification (CPV): Market and economic research; polling and statisticsMarket research servicesResearch servicesSurvey services
Delivery area: UKNorth East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)
+3 more
South East (UKJ)South West (UKK)Wales (UKL)
Official registry OCID: ocds-h6vhtk-059c8a Find a Tender
Contract terms summary: By purchase order and invoice

How it was run

Official notice

Run through: Jaggaer · Who buys & how to bid on JAGGAER

Supplier login requiredElectronic submission allowedLanguage: EN

Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail

Submission deadline: 13 Oct 2025, 12:00 BST
Clarification deadline: 6 Oct 2025, 12:00 BST
Submission channel: Official e-sourcing portal
Electronic submission: Allowed
Accepted languages: en

Detailed submission instructions & authority contactsFrom official release

public.bravosolution.co.uk ↗

Timeline

17 Sept 2025 → 24 Feb 2026 · 8 dates

Tender notice published400 days ago
17 Sept 2025, 16:07 BST
Clarification questions by381 days ago
6 Oct 2025, 12:00 BST
Submission deadline374 days ago
13 Oct 2025, 12:00 BST
Award decision expected by363 days ago
24 Oct 2025, 23:59 BST
Assessment summaries sent347 days ago
10 Nov 2025
Contract starts347 days ago
10 Nov 2025
Latest notice published251 days ago
13 Feb 2026, 11:28 GMT
Standstill ends240 days ago
24 Feb 2026, 23:59 GMT

Notice history

5 events · 3 releases on Find a Tender · since 17 Sept 2025

Tender notice published
17 Sept 2025, 16:07 BST
UK4
Contract award notice published
13 Feb 2026, 10:17 GMT
UK6
Status changed to complete
13 Feb 2026, 10:17 GMT
Contract details notice published
13 Feb 2026, 11:28 GMT
UK7
Contract signature expected
25 Feb 2026, 23:59 GMT
scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £168,2961 award exc. VAT

Bids received 94 from SMEs

Contracts signed 1latest 13 Feb 2026

Awarded to	Value	Date	Status
Impact Research27 Feb 2026 – 24 Nov 2027 · up to 24 Nov 2029Extensions: The contract has two twelve month extension periods if still required and supplier is performing well.	£168,296	9 Nov 2025	Awarded

Contracts

Water Voice- Flexible Quant and Qual services · Impact Research
Signed
13 Feb 2026
Value
£168,296
Period
27 Feb 2026 – 24 Nov 2027 · up to 24 Nov 2029 with extensions
Status
active
Extensions
Option to extend yearly based upon need and performance for two years (one+one)
No agreed KPIs: These are set annually based upon the criteria of the research

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
9final-stage tenders	4	0	—

Contracting authority & participating public bodies

Consumer Council for Water

Contracting authorityPublic authority - central government GB-PPON: PCLM-3677-JYML 23 Stephenson Street, Birmingham, West Midlands, B2 4BHContact name, email

Bidders & participating suppliers

1 commercial party on the notice

IMPACT RESEARCH LTDAwarded supplierGB-COH: 07245397GB-PPON: PDVR-7185-QTQR 3 The Quintet, Walton-On-Thames, South East, KT12 2TZContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender13 Feb 2026, 11:28 GMT
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender13 Feb 2026, 10:17 GMT
Tender notice tenderTender noticeUK4Tender notice on Find a Tender17 Sept 2025, 16:07 BST