Strategic Resident Safety, Call Bell and Connected Care Solution

Anchor Hanover Group is England's largest not-for-profit provider of housing and care for older people, operating 120 care homes across England. These services support over 6000 older people with a range of residential care needs where safety, dignity, independence, accessibility and regulatory assurance are central to day-to-day operations.

Resident safety and connected care technology is therefore a safety-critical capability, enabling residents to request assistance, supporting colleagues to respond effectively, and providing data to inform oversight, quality assurance and service improvement.

Purpose of this market engagement

Anchor is undertaking preliminary market engagement to understand current and emerging market capabilities and to help define a strategic resident safety and connected care solution. Anchor wishes to explore a safe, resilient and supportable common platform, or a small number of controlled solution patterns, across its care home portfolio.

The preliminary market engagement will help Anchor understand the art of the possible, inform its defined specifications, target architecture, business case and roadmap, and explore the most appropriate delivery models for supply, installation, service and maintenance.

Problem and opportunity

Keeping residents safe, supporting independence and enabling colleagues to provide responsive, person-centered care are priorities for Anchor. A recent portfolio audit found issues with reliability, reporting, sensor performance, replacement equipment, ageing technology and fragmented support, across a varied portfolio of legacy technologies, suppliers and configurations.

Indicative scope and areas of interest

The future solution must support Anchor in meeting all applicable regulatory and statutory obligations relevant to care home operations. Suppliers should demonstrate how their solution enables providers to evidence compliance during day-to-day operation, internal assurance activity and regulatory inspection.

The future solution should establish a consistent minimum standard for resident safety across all homes. It should also enable proportionate differentiation in resident and colleague experience to support Anchor's future Standard, Premium and Luxury care home service tiers. The solution should support person-centered care by allowing the system to be configured around each resident's individual needs, rather than being determined solely by the commercial tier of the home.

The solution should also support the potential future expansion into specialist care models, including nursing, step-down and short-stay recovery, through configurable workflows, optional devices and integration with care or clinical records, without requiring replacement of the core platform.

Anchor expects its digital care planning capability is likely to remain with the incumbent supplier in the immediate future, therefore future resident safety and connected care solutions should be capable of integrating with this and equivalent applications where appropriate.

Anchor's Connected Properties programme is nearing completion. This project removes any corporate network and replaces it with a managed public Wi-Fi service across all care homes. The future solution may make effective use of this connectivity to support mobile working, integration, reporting and remote monitoring, while ensuring that safety-critical resident safety functionality remains operational if Wi-Fi or wider network services are unavailable.

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