NUN - Pre-market Engagement - AI Telephony Contact Centre Solution

{
  "id": "080123-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-12-05T12:31:06Z",
  "ocid": "ocds-h6vhtk-05ef9c",
  "buyer": {
    "id": "GB-PPON-PGMR-4581-NPWJ",
    "name": "Nuneaton and Bedworth Borough Council"
  },
  "tender": {
    "id": "NUN - 24816",
    "lots": [
      {
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        "status": "planning",
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2030-09-30T23:59:59+01:00",
          "startDate": "2026-10-01T00:00:00+01:00"
        }
      }
    ],
    "items": [
      {
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        "deliveryAddresses": [
          {
            "region": "UKC",
            "country": "GB",
            "countryName": "United Kingdom"
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          {
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            "country": "GB",
            "countryName": "United Kingdom"
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          {
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          {
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            "countryName": "United Kingdom"
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          {
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            "countryName": "United Kingdom"
          },
          {
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            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKK",
            "country": "GB",
            "countryName": "United Kingdom"
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        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "72212512",
            "scheme": "CPV",
            "description": "Interactive voice response software development services"
          }
        ]
      }
    ],
    "title": "NUN - Pre-market Engagement - AI Telephony Contact Centre Solution",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres. The aim is to enhance the customer service experience by streamlining call handling and improving operational efficiency. The Council is also open to exploring other AI based customer services solutions such as Chatbots that can improve our contact channel offering.",
    "aboveThreshold": false,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PGMR-4581-NPWJ",
      "name": "Nuneaton and Bedworth Borough Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG13",
        "country": "GB",
        "locality": "NUNEATON",
        "postalCode": "CV11 5AA",
        "countryName": "United Kingdom",
        "streetAddress": "Town Hall, Coton Road"
      },
      "details": {
        "url": "http://www.cswjets.co.uk",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PGMR-4581-NPWJ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "Procurement@nuneatonandbedworth.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "080123-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/080123-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-12-05T12:31:06Z"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-01-19T23:59:59Z",
        "description": "To access the Pre-Market engaement , please register with http://www.csw-jets.co.uk/"
      }
    ]
  },
  "initiationType": "tender"
}