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Find a TenderAwardedContract details notice
Published 20 Mar 2025, 10:14 GMT

Official UK procurement notice

Hired Passenger Transport (Taxi) Open Framework

Official notice

Authority: London Borough of Harrow (Local council)

Open framework schemeServicesOpen procedureAbove thresholdSME suitableVCSE suitable
Sectors: Transport & Passenger Services (60) Delivery: UKNorth East (UKC)North West (UKD)
+7 moreYorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)
Framework ceiling (notional)£133,000,000framework ceiling, not attributable revenue · 1 value update
Submissions closed 12 May 2025awarded 27 Jun 2025
Awarded to Clover Car Services Ltd +7 more
Framework period 6 yrsends 31 Jul 2031 · up to 31 Jul 2033 with extensions · starts 1 Aug 2025

What is being bought

Published requirement description

The provision of hired passenger transport and ad hoc transport services are for vulnerable children and adults. Services are commissioned by the London Borough of Harrow and will primarily cover the hired passenger transport for Harrow and Brent Special Needs Transport.

Services to be supplied includes over 360 taxi routes, encompassing escorts and a variety of vehicle types, including saloon cars, MPVs, wheelchair-accessible taxis, and minibuses with capacities of up to 16 seats. The number of routes is expected to increase by approximately 3% annually.

The aim is to improve the lives of vulnerable children, young people, and adults, including those with additional needs, and their carers, by providing a safe, secure, sensitive, and reliable transport service for users. The needs of the child or adult are a key factor in the provision of the service to ensure that Service Users receive personalised and quality assured transport services that respond flexibly to their needs.

  • Not divided into lots: The transport (Taxi) service requirements for each route vary, as different vehicle types-such as saloon cars, MPVs, wheelchair-accessible taxis, and minibuses-may be suitable for the same route depending on passenger needs. Because of this flexibility, structuring the procurement using predefined "lots" would be too restrictive and could limit competition and efficiency. Instead, running mini competitions among all framework providers allows for greater adaptability and resilience. This approach ensures that providers can submit proposals with different vehicle types that meet the route requirements, increasing the likelihood of securing the best-value and most appropriate transport solutions. Additionally, this method enhances service continuity by enabling alternative vehicle options if specific types become unavailable. By avoiding a rigid "lots" structure and instead facilitating competition within the framework, we maximize both flexibility and efficiency while ensuring that transport services remain responsive to varying needs.
  • The authority expects to re-tender this requirement around 9 Mar 2028, 23:59 GMT.

CPV: Hire of passenger transport vehicles with driver

How this framework works

From the published notice
Type
Closed framework · open framework scheme (admission reopens)
Call-offs
call-offs may be awarded directly or by further competition
Bids received
36 bids received · 14 suppliers appointed
Framework period
6 yrs · up to 8 yrs from 1 Aug 2025
Scheme runs until
31 Jul 2033
Published description of the framework

Route Allocations - Call off Process

Direct Awards - Direct awards of Emergency placements to the highest ranked framework provider who can meet the specific requirement where; the services (route) to be supplied under the contract are strictly necessary for reasons of extreme and unavoidable urgency, and as a result the contract (route) cannot be awarded on the basis of a mini competition. For the benefit of doubt, urgency is unavoidable if it is not attributable to any act or omission of the Authority and could not have been foreseen by the Authority.

Mini-Competition - Once a specific requirement (route) is identified by the Authority for services under the Framework, the Authority may circulate a full specification to all the Providers on the Framework.

Providers will have a set period in which to submit their quotations for delivering the specific requirements as set out in the circulated specification. The Authority will issue its award criteria which will be used to award scores to Providers' quotations.

Routes may be awarded based on the most advantageous response (price and quality) or price only. The Harrow and Brent Transport Hub of the Authority that issues the specification will evaluate the quotations submitted by the Providers and then award the contract for the Provider that has the highest score or lowest price.

In the event the award criteria is both price and quality, then the price weighting shall range between 30% to 70% and the quality weighting shall range between 30% to 70%.

In the event the award is to be based on price only, if two or more bids received are within a maximum of £15 per day of each other, the Authority reserves the right not to allocate the route to the lowest bid. The Authority may then allocate the award based on the order of priority as follows:

I. reasonable distribution of routes among Service Providers

II. age of vehicle - newer vehicles preferred

III. fuel type - electric preferred over hybrid, hybrid preferred over petrol, petrol preferred over diesel

IV. vehicle capacity

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 6 yrsSMEVCSEPublished value£133,000,000
Contract period: 1 Aug 2025 – 31 Jul 2031 (6 yrs) · up to 31 Jul 2033 with extensionsValue: £133,000,000 exc. VAT · £159,000,000 inc. VAT
Delivery: North East, North West, Yorkshire & Humber, East Midlands, West Midlands, East of England, London, South East, South WestEligibility: SME eligibleVCSE eligible
Extensions: The first framework would be for a term of 3 years and the second framework would be for a term of 3 years with an option to extend by 2 years at the discretion of the Council, giving a total of 8 years When re-opening in year 3, framework providers may be appointed based on their original submission or will have the option to submit a new tender, and new providers may submit to join the Open Framework. Providers will be re-ranked for the second framework.
60170000 Hire of passenger transport vehicles with driver
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    The associated tender documents set out conditions of participation that must be met in order for a supplier to be awarded the public contract. The procurement documents are available for unrestricted and full direct access, free of charge, at www.londontenders.org ↗

    Opportunity Id: DN766858

  • Technical & professional ability

    The associated tender documents set out conditions of participation that must be met in order for a supplier to be awarded the public contract. The procurement documents are available for unrestricted and full direct access, free of charge, at www.londontenders.org ↗

    Opportunity Id: DN766858

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 60%Price: 30%Social value: 10%
Published award criteria (3)
  • Quality
  • Price
  • Social Value
Conditions of participation2
  • Economic & financial standing

    The associated tender documents set out conditions of participation that must be met in order for a supplier to be awarded the public contract. The procurement documents are available for unrestricted and full direct access, free of charge, at www.londontenders.org ↗

    Opportunity Id: DN766858

  • Technical & professional ability

    The associated tender documents set out conditions of participation that must be met in order for a supplier to be awarded the public contract. The procurement documents are available for unrestricted and full direct access, free of charge, at www.londontenders.org ↗

    Opportunity Id: DN766858

What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
  • “Hired Passenger Transport (Taxi) Open Framework” is a framework: the contest is a place on its panel, not a single contract: call-offs may be direct or by further competition.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Open framework scheme
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA, CPTPP)
Recurring procurement
Yes · next expected 9 Mar 2028
First published
20 Mar 2025, 10:14 GMT
Last source update
19 Sept 2025, 11:57 BST
Award evaluation window
Submission end – 30 Jun 2025
Authority reference
DN766858
FTS notice number
2025/S 000-015750
Latest notice
Contract details notice (UK7)
Classification (CPV)
Hire of passenger transport vehicles with driver
Delivery area
UKNorth East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)
+2 moreSouth East (UKJ)South West (UKK)
Official registry OCID
ocds-h6vhtk-04ef7d Find a Tender

How it was run

Official notice
Run through: London Tenders Portal
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free regional portal
Appointment period ends
12 May 2025, 12:00 BST
Clarification deadline
30 Apr 2025, 12:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Tenders or requests to participate must be submitted electronically via www.londontenders.org ↗

Opportunity Id: DN766858

Timeline

20 Mar 2025 → 19 Sept 2025 · 11 dates
  1. Planning notice published
    20 Mar 2025, 10:14 GMT
  2. Market engagement
    3 Apr 2025, 23:59 BST

    The London Borough of Harrow is seeking to engage with the Hired Passenger Transport (Taxi) market to participate in preliminary market engagement to assist in developing the authority's requirements and approach to deliver best possible outcomes to the residents of Harrow and Brent.

    We therefore would like to invite suitably qualified service providers to participate in discussions which will take place over Microsoft Teams on 3rd April 2025 11:00 to 12:00.

    If you would like to participate and submit an expression of interest or have any questions, please email Martin Trim, Procurement Business Partner, [email protected]

    The objective of discussion is to get a better understanding of the following:

    • Seek feedback from companies to inform development of a tender exercise that will be well

    received by the marketplace maximising participation

    • Answer questions interested companies may have regarding the required work and the

    tender process

    • Provide practical advice to interested companies on local government tendering to support

    submission of tender

    • Breakdown barriers to entry for locally based SME companies.
  3. Tender notice published
    17 Apr 2025, 09:34 BST
  4. Next notice expected
    17 Apr 2025, 23:59 BST
  5. Clarification questions by
    30 Apr 2025, 12:00 BST
  6. Admission / appointment period endsperiod end, not a bid countdown
    12 May 2025, 12:00 BST
  7. Assessment summaries sent
    27 Jun 2025, 00:00 BST
  8. Award decision expected by
    30 Jun 2025, 23:59 BST
  9. Standstill ends
    8 Jul 2025, 23:59 BST
  10. Contract starts
    1 Aug 2025, 00:00 BST
  11. Latest notice published396 days ago
    19 Sept 2025, 11:57 BST

Notice history

10 events · 4 releases on Find a Tender · since 20 Mar 2025
  1. Preliminary market engagement notice published
    20 Mar 2025, 10:14 GMT
    UK2
  2. Tender notice published
    17 Apr 2025, 09:34 BST
    UK4
  3. Published value published: £133,000,000
    17 Apr 2025, 09:34 BST
  4. Status changed to active
    17 Apr 2025, 09:34 BST
  5. Procurement method changed
    17 Apr 2025, 09:34 BST
  6. Deadline published: 12 May 2025, 12:00 BST
    17 Apr 2025, 09:34 BST
  7. Contract award notice published
    27 Jun 2025, 15:39 BST
    UK6
  8. Status changed to complete
    27 Jun 2025, 15:39 BST
  9. Contract signature expected
    30 Jul 2025, 23:59 BST
    scheduled
  10. Contract details notice published
    19 Sept 2025, 11:57 BST
    UK7
Routine re-releases (4)
  • 2025-03: 1 release · 20 Mar 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 141 award · see the list ↓
Bids received 3632 from SMEs
Named bidders 36published on the award notice
Contracts signed 1latest 1 Aug 2025
Awarded toValueDateStatus
Clover Car Services LtdSME, FAST TRAVEL SOLUTION LIMITEDSME, GOLDEN2DOT LTDSME, HARROW COMMUNITY TRANSPORTVCSE, HATS Group Ltd, Islington Car Service LtdSME +8 more1 Aug 2025 – 31 Jul 2031 · up to 21 Jul 2033Extensions: The first framework is for a term of 3 years and the second framework will be for a term of 3 years with an option to extend by 2 years at the discretion of the Council, giving a total of 8 years When re-opening in year 3, framework providers may be appointed based on their original submission or will have the option to submit a new tender, and new providers may submit to join the Open Framework. Providers will be re-ranked for the second framework.£133,000,00027 Jun 2025Awarded

Contracts

  • Contract 1 · Clover Car Services LtdSME, FAST TRAVEL SOLUTION LIMITEDSME, GOLDEN2DOT LTDSME, HARROW COMMUNITY TRANSPORTVCSE, HATS Group Ltd, Islington Car Service LtdSME +8 more

    Signed
    1 Aug 2025
    Value
    £133,000,000
    Period
    1 Aug 2025 – 31 Jul 2031 · up to 31 Jul 2033 with extensions
    Status
    active
    Extensions
    The first framework would be for a term of 3 years and the second framework would be for a term of 3 years with an option to extend by 2 years at the discretion of the Council, giving a total of 8 years When re-opening in year 3, framework providers may be appointed based on their original submission or will have the option to submit a new tender, and new providers may submit to join the Open Framework. Providers will be re-ranked for the second framework.

Bid statistics published by the authority

BidsSMEVCSEValid bid range
36final-stage tenders · 40 at stage one322—

Who bid

Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.

Contracting authority & participating public bodies

London Borough of Harrow

Contracting authorityPublic authority - sub-central government GB-PPON: PQRC-2343-GRQR Forward Drive, Harrow, London, HA3 8FLContact name, email

Framework contractors & participating bidders

36 commercial parties on the notice · 14 awarded
  • AIRPORT TRANSFER CARS LIMITEDBidder / tendererGB-COH: 07871727GB-PPON: PZLZ-1987-RGNN Unit 32 Lumina Way, Enfield, London, EN1 1FS
  • Amac Express ServicesFramework contractorGB-PPON: PWWW-3196-NYWD 223 Watford Road, Harrow, London, HA1 3UAContact email
  • BLINDSPOT TRAVEL LIMITEDBidder / tendererGB-COH: 11727703GB-PPON: PQCP-1654-LLPX Unit 18 449-451 High Road, London, London, NW10 2JJ
  • BLUE STAR TRANSPORT LTDBidder / tendererGB-COH: 12382357GB-PPON: PPWJ-1768-CZHN Office 9 25 Mollison Avenue, Enfield, London, EN3 7NJ
  • BRENT COURIERS LIMITEDBidder / tendererGB-COH: 03262056GB-PPON: PPLT-4456-GXHW 245 Kingsbury Road, London, London, NW9 8UG
  • CASCADE CAR SERVICE LTDBidder / tendererGB-COH: 07458274GB-PPON: PJZZ-6718-DJGW 232 Merton High Street, London, London, SW19 1AU
  • CHEETAH LTDFramework contractorGB-COH: 02005174GB-PPON: PVJT-8363-XTYV 148 Manor Park Road, London, London, NW10 4JRContact email
  • CLOVER CAR SERVICES LIMITEDFramework contractorGB-COH: 08503315GB-PPON: PTBC-8969-LTTX 214 Blackfen Road, Sidcup, London, DA15 8PTContact email
  • COMCAB (LONDON) LTDBidder / tendererGB-COH: 06434912GB-PPON: PCJR-7926-RLQM The Point, 37 North Wharf Road, London, London, W2 1AF
  • COMFY HOME CARE LTDBidder / tendererGB-COH: 15260004GB-PPON: PTDM-2333-DCHY Suite 213, Stanmore Business & Innovation Centre, Stanmore, London, HA7 1GB
Show 26 more suppliers
  • DELTA CHAUFFEURS LIMITEDBidder / tendererGB-COH: 06265874GB-PPON: PNZW-9199-QYYY Suite 611 Crown House North Circular Road, London, London, NW10 7PN
  • DELTA HEALTHCARE GROUP LIMITEDBidder / tendererGB-COH: 13272248GB-PPON: PYTR-2973-YLMQ Unit 2 Strata House, 34a Waterloo Road, London, London, NW2 7UH
  • FAST TRAVEL SOLUTION LIMITEDFramework contractorGB-COH: 15835121GB-PPON: PPVJ-1822-BBRT 264 Grasmere Avenue, London, London, HA9 8TWContact email
  • GA'AL SERVICES LTDBidder / tendererGB-COH: 10421855GB-PPON: PQZQ-2324-VCBP 12 Deer Park Road, South Wimbledon, London, SW19 3FB
  • GOLDEN2DOT LTDFramework contractorGB-COH: 14725317GB-PPON: PVNW-4131-YYTG Unit 14 Maple Court Waltham Road, Maidenhead, South East, SL6 3LWContact email
  • GRAYS ESSEX LIMITEDFramework contractorGB-COH: 09779420GB-PPON: PPHL-1462-QQPJ Art House, Maidenhead, South East, SL6 7QUContact email
  • HARROW COMMUNITY TRANSPORTFramework contractorGB-COH: 05456556GB-PPON: PZWM-2413-DLDV The Lodge, Harrow, London, HA1 4HZContact email
  • HATS Group LtdFramework contractorGB-COH: 3135655GB-PPON: PHVJ-2218-JPNG C/O LSR Management Ltd, Unit C2A Comet Studios, De Havilland Court, Penn Street, Amersham, South East, HP7 0PXContact email
  • HERTS AND LONDON MINICABS LIMITED LIMITEDBidder / tendererGB-COH: 11700353GB-PPON: PNQR-4981-ZPPN 7 Station Approach, Worcester Park, London, KT4 7NB
  • ISLINGTON CAR SERVICE LTDFramework contractorGB-PPON: PPHR-6182-CYPY 195 Holloway Road, London, London, N7 8DJContact email
  • KINGSTON MINICABS CARS LIMITEDBidder / tendererGB-COH: 11286016GB-PPON: PPBH-5174-DCTG 39 Walter Street, Kingston Upon Thames, London, KT2 5DS
  • LONDON HIRE COMMUNITY SERVICES LIMITEDBidder / tendererGB-COH: 08398077GB-PPON: PXYZ-1316-PYYP 185 Manor Road, Erith, London, DA8 2AD
  • LONDON TRAVEL SOLUTION LIMITEDFramework contractorGB-COH: 14247835GB-PPON: PDXZ-8725-HHVX 101 46,Station Road, Harrow, London, HA2 7SEContact email
  • MOON CARS LIMITEDBidder / tendererGB-COH: 07419006GB-PPON: PGDX-2972-NLXD 195 Church Road, London, London, NW10 9EJ
  • Mango RidesFramework contractorGB-PPON: PNQP-2251-MDLJ 2 Lansdowne Building, Lansdowne Road,, Croydon, London, CR92ERContact email
  • OASIS TRANSPORT & RECRUITMENT LIMITEDBidder / tendererGB-COH: 13365327GB-PPON: PNNP-6142-YZCG 24-32 Murdock Street, London, London, SE15 1LW
  • ONE2ONE CAR SERVICES LTDFramework contractorGB-COH: 13576598GB-PPON: PWLY-6487-HLVD 356 Harrow Road, Greater London, London, W9 2HTContact email
  • PREMIER MINI CAB SERVICES (UK) LIMITEDBidder / tendererGB-COH: 08803283GB-PPON: PGPN-8517-TXNP 2nd Floor 78 Coombe Road, New Malden, London, KT3 4QS
  • RASMI SERVICES LTDBidder / tendererGB-COH: 07322849GB-PPON: PYYD-4561-LYWV 89 Bruce Grove, London, London, N17 6UZ
  • SIMPLAA UK LIMITEDFramework contractorGB-COH: 11266835GB-PPON: PYRM-5315-WRJR Office 8,, Harrow, London, HA1 1LJContact email
  • STARLING TRANSPORT LTDBidder / tendererGB-COH: 14890404GB-PPON: PXLR-4517-YXXL Unit 2b2 9-15 Elthorne Road, London, London, N19 4AJ
  • TRANSPORTS A-Z LTDBidder / tendererGB-COH: 14654842GB-PPON: PCYQ-5356-YDGL Suite 514 Crown House North Circular Road, London, London, NW10 7PN
  • UNIVERSAL HOME & HEALTHCARE TRAINING LTDBidder / tendererGB-COH: 14917885GB-PPON: PLDX-1663-WQQZ Suite118,1st Floor Stanmore Business & Innovation Centre, Stanmore, London, HA7 1GB
  • VIKING CARS HIRE LTDBidder / tendererGB-COH: 14610075GB-PPON: PJHZ-6691-XYXV 473a High Road, London, London, E10 5EL
  • WEMBLEY HIRE LIMITEDFramework contractorGB-COH: 09911343GB-PPON: PXPD-7631-JTBR 112 Wembley Park Drive, Wembley, London, HA9 8HSContact email
  • Y&KBidder / tendererGB-PPON: PVDP-5528-VLBV 61 Fishguardway, London, London, E16 2RG

Official documents & specifications (20)

Official links; attachments are not copied

Tender pack and attachments

  • Bidding documents and specifications tenderBidding documents and specificationsAll tender documents comprising of those listed below are being provided at the same time that this tender notice is published at http://www.londontenders.org/ Opportunity Id: DN766858. Document 1 PSQ Instructions and Assessment Methodology Document 2 Invitation to Tender Documen…
  • Technical specifications tenderTechnical specificationsThe tender specification is being provided at the same time that the tender notice is published at http://www.londontenders.org/ Opportunity Id: DN766858.
  • Signed contract contractSigned contractPDF
  • Signed contract contractSigned contractPDF
  • Signed contract contractSigned contractPDF
  • Signed contract contractSigned contractPDF
  • Signed contract contractSigned contractPDF
  • Signed contract contractSigned contractPDF
Show 8 more documents

Notices published for this procedure