Official UK procurement notice
AGREEMENT FOR DIGITAL SERVICES
Authority: THE NATIONAL FOREST COMPANY (Central government)
Provide ongoing website maintenance, technical support and hosting management through an agreed Service Level Agreement (SLA), ensuring the website remains secure, resilient and available. Manage routine maintenance, including software updates, bug fixes, performance optimisation, DNS management and agreed development works. Work collaboratively with the incumbent supplier, where required, to ensure an effective and well-managed transition, including the transfer of source code, documentation, and technical knowledge. Taking part in handover calls and meetings as required, and any auditing to ensure support can be provided.
What is being bought
Published requirement descriptionProvide ongoing website maintenance, technical support and hosting management through an agreed Service Level Agreement (SLA), ensuring the website remains secure, resilient and available.
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Manage routine maintenance, including software updates, bug fixes, performance optimisation, DNS management and agreed development works.
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Work collaboratively with the incumbent supplier, where required, to ensure an effective and well-managed transition, including the transfer of source code, documentation, and technical knowledge. Taking part in handover calls and meetings as required, and any auditing to ensure support can be provided.
Plan, design and deliver new website functionality, user journeys and digital services that support organisational priorities, including increasing public engagement, fundraising and supporter conversion.
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Provide strategic advice and innovation recommendations, informed by audience insight, user research and industry best practice, to continually improve the effectiveness of charitable objectives and digital channels.
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Work with the National Forest team to prioritise development requests, balancing business need, user benefit, technical complexity and available budget.
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Develop and maintain integrations with third-party platforms, including (but not limited to) Access Charity CRM, Mapbox, WorldPay, Stripe, Paypal and other business-critical systems.
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Maintain awareness of emerging digital technologies, charitable sector trends and relevant legislation, providing proactive advice on opportunities, risks and regulatory changes, including GDPR and PECR.
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Develop and maintain appropriate analytics, reporting and dashboards to monitor website performance, user behaviour and the effectiveness of digital activity
Apply insight from analytics, user research and testing to continually improve user journeys, increase engagement and optimise supporter conversion.
Open work like this
This notice no longer takes bids · live search, filters set
The lotProcurement structure
single lot · no lot value publishedCommercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| STORY UK LIMITED | £62,300 † | — | Awarded |
Contracts
AGREEMENT FOR DIGITAL SERVICES · STORY UK LIMITED
- Signed
- 11 Nov 2026
- Value
- £62,300
- Period
- 11 Nov 2026 – 10 Nov 2027 · up to 10 Nov 2029 with extensions
- Status
- active
- Extensions
- Any extension beyond the Initial Period, including any anticipated two-year extension, shall be subject to a separate written agreement between the parties covering the applicable scope of work, service levels, fees and contract term.
Procedure terms & legal framework
From the official record- Procedure method
- Below threshold - limited competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 12 Nov 2026, 12:45 GMT
- Last source update
- 12 Nov 2026, 12:45 GMT
- FTS notice number
2026/S 000-107525- Latest notice
- Contract details notice (UK7)
- Delivery area
- Official registry OCID
ocds-h6vhtk-07ba7bFind a Tender
Notice history
1 event · 1 release on Find a Tender- Contract details notice published12 Nov 2026, 12:45 GMTUK7
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- STORY UK LIMITEDAwarded supplier
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender