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TfL 95743 Contact Centre Outsourced Services Framework

Transport for London · Other public body · Nationwide (UK), Greater London

This is

Awarded to Capita Business Services Ltd, Charles Novacroft, HGS Ltd +4 more · 12 awards

• Call centre
• Metal
• Office-support services
• +1

Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service

Belfast City Council · Local authority · West Midlands, Northern Ireland

The Northern Ireland Enterprise Support Service (NIESS) will provide enterprise support provision across four pillars (Engage, Foundation, Enabling Growth and Accelerated Scaling) for the whole of Northern Ireland. The Enquiry Handling Serv…

Awarded to Athena Health Care Group (Park Road) Ltd, Like Us (NE) Limited · 2 awards

• Office-support services
• Telephone operator services
• Telephone-answering services

ID 4779419 - DfC - Housing Supply - Landlord Helpline Service

Department for Communities · Central government · Northern Ireland

The contract is to provide a helpline service offering free, confidential, impartial advice and information to registered landlords and potential landlords on compliance issues and good practice relating to private renting in NI. The advice…

Awarded to HOUSING RIGHTS SERVICE

• Business services: law, marketing, consulting, recruitment, printing and security
• Call centre
• Computer-related professional services
• +3

Business to Business Outsourced Services

NS&I · Nationwide (UK)

This contract has been awarded following the conclusion of a procurement process. B2B will be delivered predominantly in its current form and NS&I expects the supplier to transition the existing solution minimising disruption and maintainin…

Awarded to Sopra Steria Limited

• Accounting and auditing services
• Banking services
• Business and management consultancy services
• +3

Extension to Enquiry Handling Service for the Go For It Programme

Lisburn & Castlereagh City Council · Local authority · Northern Ireland

An extension to the contract for the Provision of Enquiry Handling services for the Go For It programme via a single regional contract in order to achieve maximum economies of scale and ensuring consistency of delivery. The Contractor is re…

Awarded to Teleperformance Ltd

• Business services: law, marketing, consulting, recruitment, printing and security
• Call centre
• Postal and telecommunications services
• +1

Out of Hours Emergency Telephony Service

Aberdeenshire Council · Local authority · Scotland

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children’s Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Currently…

Awarded to SPS Doorguard Limited · 2 awards

• Telephone operator services
• Telephone-answering services

Contact Centre as a Service (CCaaS)

ACCENT HOUSING LIMITED · Nationwide (UK)

Accent Housing Ltd (Accent) used the Crown Commercial Services (CCS) RM3808 Network services 2 Lot 13 Framework to source the services of a recognised, accredited Supplier for the design, supply, integration, installation, configuration and…

Awarded to Wavenet

• Call centre
• Telephone-answering services

Longhurst Out of Hours Call Centre

Longhurst Group · East Midlands

Longhurst Group is seeking solutions from suitably qualified and experienced Service Providers to enter into a long-term arrangement for the delivery of their Out of Hours call handling services. Longhurst Group intends to enter into contra…

Awarded to Appello Careline Limited

• Call centre
• Telephone-answering services

NI Direct Strategic Partner

Department of Finance · Northern Ireland

Awarded to BRITISH TELECOMMUNICATIONS LIMITED

• Business and management consultancy and related services
• Business organisation services
• Call centre
• +3

The provision of an Integrated Urgent Care Service to NHS Devon Clinical Commissioning Group

NHS Devon Clinical Commissioning Group · NHS & health · South West England

NHS Devon CCG (the Commissioner) has awarded the provision of an Integrated Urgent Care Service (IUCS) for Devon. The contract is for the provision of: • 111 call handling services (NHS 111) • Clinical Assessment of 111 calls through the Cl…

Awarded to PRACTICE PLUS GROUP URGENT CARE LIMITED

• Guidance services
• Health services
• Telecommunications services
• +1

DoF - Digital NI - Contact Centre Services for Government

Department of Finance · Northern Ireland

DoF is seeking to procure the services of a Supplier to deliver the following services as a minimum; a) Provision of a fully managed Contact Centre solution that can service the current needs and outcomes for Citizens. The Supplier is requi…

Awarded to Serco Limited

• Administration services
• Building and facilities management services
• Call centre
• +3

Provision of an out of hours repair call handling service

Pobl Group Ltd · Wales (Cymru)

The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 10,000 calls annually.

Awarded to LLesiant Delta Wellbeing Ltd

• Call centre
• Customer services
• Housing services
• +1

ID 3338749 - DfE - Lisburn City and Castlereagh Borough Council - LED NI Business Start Up Programme - Enquiry Handling Element

Lisburn and Castlereagh Council · Local authority · Northern Ireland

Lisburn and Castlereagh City Council (LCCC) is acting on behalf of the 11 Northern Ireland Councils to appoint a Contractor to deliver an enquiry handling service for the new Go For It Programme.

Awarded to Teleperformance Ltd

• Business services: law, marketing, consulting, recruitment, printing and security
• Call centre
• Telephone-answering services

PAN2300 - Emergency Repairs Call Handling Service

Leicester City Council · Local authority · Nationwide (UK)

The Housing Division within Leicester City Council manages just over 21,000 properties and we are the largest landlord in the City. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation. Ea…

Awarded to Pinnacle Connect Ltd

• Business services: law, marketing, consulting, recruitment, printing and security
• Telecommunications equipment and supplies
• Telephone-answering services

Language Services (Lots 1 to 5)

The Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

Crown Commercial Service (CCS), as the Authority, has established a Framework Contract with multiple suppliers for the provision of Language Services including Translation, Transcription and Ancillary Services, Telephone and Video Interpret…

Awarded to AA Global Language Services Limited, Capita Translation and Interpreting, DA Languages Limited +11 more · 141 awards

• Foreign language translation software development services
• Foreign language translation software package
• Graphic design services
• +3