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Awards

Showing 16–30 · contract award notices: who won and for how much.

  1. Awarded · Direct awardUtilities

    TISL Eckoh 2 year renewal - TrainTracker / Stations Connect

    Rail Staff Travel Limited · delivery region not published

    Following consideration of alternative procurement approaches, a direct award is considered the most appropriate and proportionate option. The TrainTracker and Stations Connect services are established operational services that support regu…

    Awarded to ECKOH UK LTD

    Awarded value
    £751k
    Bids
    Not published
    Contract ends
    Published
    #06ed80
  2. Awarded · Award under framework

    Single Service Centre

    Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency · Central government · delivery region not published

    Call-off under Outsourced Services

    The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge a…

    Awarded to Capita Business Services Ltd, Foundever GB Limited · 2 awards

    • Call centre
    Awarded value
    £177m
    Bids
    Not published
    Contract ends
    Published
    #051a65
  3. Awarded · Open procedureSME suitable

    Out of Hours Contact Centre Services

    The Guinness Partnership · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer ou…

    Awarded to Care Quality Services Ltd

    • Telephone-answering services
    Awarded value
    £805k
    Bids
    6
    Contract ends
    Published
    #05f4dc
  4. AwardedBelow threshold - open competitionSME suitable

    External Call Handling Service

    Cirrus Purchasing c/o Halton Housing · Charity · North West England

    Halton Housing sought bids for a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out …

    Awarded to SPS Doorguard Limited

    • Call centre
    Awarded value
    £135k
    Bids
    Not published
    Contract ends
    Published
    #065f52
  5. AwardedBelow threshold - limited competitionSME suitable

    Trent & Dove - Warden Call & Telecare Services ID619

    TRENT & DOVE HOUSING LIMITED · East Midlands, West Midlands

    This procurement was for warden call and telecare services required for T&D over 55s sheltered schemes.

    Awarded to Appello Careline Limited

    • Alarm systems
    • Alarm-monitoring services
    • Health and social work services
    • +3
    Awarded value
    £129k
    Bids
    Not published
    Contract ends
    Published
    #05a1de
  6. AwardedOpen procedure5 lots

    ITT – Open Procedure for provision of Home Energy Scotland Advice Centre Services Lots 1-5

    Energy Saving Trust Ltd · Scotland

    Energy Saving Trust is procuring an opportunity for Tenderers to operate and manage five Home Energy Scotland advice centres to provide free, expert, impartial, highly tailored advice to householders and other customers on affordable warmth…

    Awarded to Changeworks, Changeworks Resources for Life Ltd, Energy Agency +2 more · 5 awards

    • Call centre
    • Energy-efficiency consultancy services
    • Energy-management services
    Awarded value
    £855k–£1.6macross 5 awards
    Bids
    1–2per lot, 5 lots
    Contract ends
    Published
    #05452a
  7. AwardedBelow threshold - without competition

    Digital Care Call - Maintenance Contract

    Thirteen Housing Group Limited · Housing · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    To provide maintenance services for Digital Care Call.

    Awarded to Appello Careline Limited

    Awarded value
    £36k
    Bids
    Not published
    Contract ends
    Published
    #06c77d
  8. Awarded · Below threshold - open competition

    The Provision of Call Centre Support Services (UoB) 2026

    University of Bedfordshire · Education · delivery region not published

    The Provision of Call Centre Support Services for the University of Bedfordshire 2026

    Awarded to Echo-U Limited

    • Call centre
    Awarded value
    £138k
    Bids
    5
    Contract ends
    Published
    #068349
  9. Award pending · decided Competitive flexible procedure

    National Contact Centre

    NHS Blood and Transplant · Central government · Nationwide (UK), South West England

    NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both i…

    Intended award to Arvato Limited

    • Call centre
    • Command, control, communication and computer systems
    Intended value
    £23m
    Bids
    7
    Contract ends
    Published
    #04e894
  10. Awarded · Competitive flexible procedure

    Contact Centre 2026

    Oxford City Council · Local authority · South East England

    Cloud-based contact centre

    Awarded to BDR Technical Solutions Ltd

    • Call centre
    • Telephone exchanges
    • Telephone switchboards
    Awarded value
    £293k
    Bids
    10
    Contract ends
    Published
    #060ef9
  11. AwardedAward procedure without prior publication of a call for competition

    Out of Hours Call Handling

    Chesterfield Borough Council · Local authority · East Midlands

    Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours…

    Awarded to SPS Doorguard Limited

    • Telephone-answering services
    Awarded value
    £32k
    Bids
    1
    Contract ends
    Not published
    Published
    #06be3b
  12. AwardedAward procedure without prior publication of a call for competition

    Out of Hours Phone Service

    Housing Solutions · Housing · South East England

    Provision of an Out-of-Hours telephone answering and call handling service for Housing Solutions, delivering a responsive first point of contact for residents outside normal business hours. the service includes the receipt, assessment and e…

    Awarded to Davies Group Limited

    • Call centre
    • Telephone-answering services
    Awarded value
    £75k
    Bids
    1
    Contract ends
    Not published
    Published
    #06b9c9
  13. Awarded · Competitive flexible procedureFrameworkUtilities

    FW Services- Partnership Customer Support- Multi Site 0328

    SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC · Nationwide (UK)

    Tender to provide vulnerable customer support programme (2026-2028) with 2x1 optional year year extensions to March 2030. SSEN would like to invite proposals from trusted parties who are experts in their field to create a programme which de…

    Awarded to Changeworks Resources for Life Ltd

    • Call centre
    • Provision of services to the community
    Awarded value
    £2.9mceiling, not a contract size
    Bids
    Not published
    Contract ends
    Published
    #06656d
  14. Award pendingBelow threshold - without competition

    Liberty License Renewal

    Bristol NHS Foundation Trust · Central government · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

    SolutionCare Services and Support Renewal - Comprehensive/Fully Supported for Liberty Licensed Applications

    Intended award to Netcall Technology Limited

    Intended value
    £78k
    Bids
    Not published
    Contract ends
    Published
    #06b589
  15. Awarded · Open procedureSME suitable

    Out of Hours Telephone Answering Service

    Broadland Housing Association Limited · Housing · East of England

    Broadland’s and Orwell’s spend during 2024/25 on the out of hours telephone service was approx. £45,000 inc VAT, however, Broadland and Orwell do not guarantee any volume of work under this contract. Broadland and Orwell reserve the right t…

    Awarded to NORSE GROUP SERVICES LIMITED

    • Call centre
    • Telephone switchboard services
    • Telephone-answering services
    Awarded value
    £180k
    Bids
    7
    Contract ends
    Published
    #067a65