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AwardedFind a Tender · award Update

National Contact Centre

Buyer: NHS Blood and Transplant →

BuyerNHS Blood and Transplant
StatusAwarded
DeadlineNot published
ValueValue not published
Published3 Jul 2026

What is being bought

NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

National Contact Centre

Statuspending
Value£22,802,580
Contract periodFrom 1 Mar 2027 to 29 Feb 2032

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-04e894
Latest release ID062956-2026
Latest release timestampFri Jul 03 2026 15:06:24 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsCompetitive flexible procedure
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source0
Awards in latest release1
Contracts in latest release0
Parties in latest release8

Notice history

DateEventReference
3 Jul 2026awardUpdate, contractUpdate062956-2026
30 Jun 2026award, contract061401-2026
25 Apr 2025tenderUpdate017069-2025
11 Apr 2025tender014430-2025
28 Feb 2025planning007502-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (5 releases)
3 Jul 2026 · 062956-2026 · awardUpdate, contractUpdate
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      "id": "GB-PPON-PMNV-7446-TLMZ",
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30 Jun 2026 · 061401-2026 · award, contract
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25 Apr 2025 · 017069-2025 · tenderUpdate
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11 Apr 2025 · 014430-2025 · tender
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      "address": {
        "region": "UKK12",
        "country": "GB",
        "locality": "Bristol",
        "postalCode": "BS34 7QH",
        "countryName": "United Kingdom",
        "streetAddress": "500 North Bristol Park"
      },
      "details": {
        "url": "https://www.nhsbt.nhs.uk/",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PDBY-6395-VWBP",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Rowena Thomas",
        "email": "rowena.thomas@nhsbt.nhs.uk",
        "telephone": "07553520488"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
28 Feb 2025 · 007502-2025 · planning
{
  "id": "007502-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-02-28T11:41:40Z",
  "ocid": "ocds-h6vhtk-04e894",
  "buyer": {
    "id": "GB-PPON-PDBY-6395-VWBP",
    "name": "NHS Blood and Transplant, Bristol"
  },
  "tender": {
    "id": "C247230",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "contractPeriod": {
          "endDate": "2031-02-28T23:59:59Z",
          "startDate": "2026-03-01T00:00:00Z",
          "maxExtentDate": "2033-02-28T23:59:59Z"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79512000",
            "scheme": "CPV",
            "description": "Call centre"
          }
        ]
      }
    ],
    "title": "National Contact Centre",
    "value": {
      "amount": 33333333,
      "currency": "GBP",
      "amountGross": 40000000
    },
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Authority is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register.",
    "communication": {
      "futureNoticeDate": "2025-04-01T23:59:59Z"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PDBY-6395-VWBP",
      "name": "NHS Blood and Transplant, Bristol",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK12",
        "country": "GB",
        "locality": "Bristol",
        "postalCode": "BS16 7FG",
        "countryName": "United Kingdom",
        "streetAddress": "203 Longmead Rd, Avon"
      },
      "details": {
        "url": "https://www.nhsbt.nhs.uk",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PDBY-6395-VWBP",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Alex Dean",
        "email": "alex.dean@nhsbt.nhs.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "007502-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/007502-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-02-28T11:41:40Z"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-03-30T23:59:59Z",
        "description": "To engage with suppliers and share information"
      }
    ]
  },
  "initiationType": "tender"
}