Official UK procurement notice
TISL Eckoh 2 year renewal - TrainTracker / Stations Connect
Authority: Rail Delivery Group (Public body)
What is being bought
Published requirement descriptionFollowing consideration of alternative procurement approaches, a direct award is considered the most appropriate and proportionate option. The TrainTracker and Stations Connect services are established operational services that support regulated customer contact centre performance and critical industry communications. A change of supplier would require redevelopment and migration of both services, including replacement of existing integrations, service testing and operational transition activities. Such changes would create disproportionate technical and operational difficulties and introduce avoidable service continuity risks.
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Procedure method
- Direct award
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Utilities
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 27 Aug 2026, 12:22 BST
- Last source update
- 27 Aug 2026, 12:23 BST
- FTS notice number
2026/S 000-081723- Latest notice
- Contract award notice (UK6)
- Delivery area
- Not published
- Official registry OCID
ocds-h6vhtk-06ed80Find a Tender
- Why no open competition
- Additional Repeat Extension Partial Replacement
- Published justification
Both services are fully integrated within the existing operational and technical environment and have established interfaces, processes and operational dependencies. Replacing the services would require significant redevelopment, integration, testing and migration activity. This would introduce implementation risk, service continuity risk and potentially impact RDG's ability to maintain regulated customer service performance standards. The associated transition costs and operational impacts would be disproportionate to the benefits of changing supplier during the proposed contract period.
Notice history
3 events · 2 releases on Find a Tender · since 27 Aug 2026- Transparency notice published27 Aug 2026, 12:22 BSTUK5
- Contract award notice published27 Aug 2026, 12:23 BSTUK6
- Contract signature expected9 Sept 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| ECKOH UK LIMITEDSMEMANAGED SERVICES CONTRACT FOR PROVISION OF SERVICES (TRAINTRACKER)9 Sept 2026 – 8 Sept 2028 | £750,708 | 6 Aug 2026 | Awarded |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Eckoh LtdAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Transparency notice Transparency notice on Find a Tender