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Find a TenderAwardedContract details notice
Published 2 Mar 2026, 11:19 GMT

Official UK procurement notice

External Call Handling Service

Official notice

Authority: Cirrus Purchasing c/o Halton Housing (Charity / VCSE)

ServicesBelow threshold - open competitionBelow thresholdSME suitable
Sectors: Business Services & Consultancy (79) Delivery: North West (UKD)
Published estimate£135,000≈ £68k / year · £135,000 inc. VAT
Submissions closed 30 Mar 2026awarded 21 Jul 2026
Awarded to SPS Doorguard Limited
Contract term 2 yrsends 31 May 2028 · up to 31 May 2029 with extensions · starts 1 Jun 2026

What is being bought

Published requirement description

Halton Housing sought bids for a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out of hours call handling service only, but this requirement has grown to include notable in-hours support.

CPV: Call centre

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 2 yrsSMEPublished value£135,000
Contract period: 1 Jun 2026 – 31 May 2028 (2 yrs) · up to 31 May 2029 with extensionsValue: £135,000 exc. VAT · £135,000 inc. VAT
Delivery: North WestEligibility: SME eligible
Extensions: Single optional extension period of 12 months
79512000 Call centre

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored

Lot awarding rule: 50% Quality 50% Cost

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - open competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Below threshold
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
2 Mar 2026, 11:19 GMT
Last source update
3 Aug 2026, 15:49 BST
FTS notice number
2026/S 000-018341
Latest notice
Contract details notice (UK7)
Classification (CPV)
Call centre
Delivery area
North West (UKD)
Official registry OCID
ocds-h6vhtk-065f52 Find a Tender

How it was run

Official notice
Run through: Delta eSourcing · Who buys & how to bid on Delta
Public notice page · account needed to bidElectronic submission allowed
Access & registration note: Free Select account; no DUNS asked at signup
Submission deadline
30 Mar 2026, 12:00 BST
Clarification deadline
20 Mar 2026, 17:00 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Detailed submission instructions & authority contactsFrom official release

www.delta-esourcing.com/respond/9TA2HTT625 ↗

Timeline

2 Mar 2026 → 3 Aug 2026 · 5 dates
  1. Tender notice published232 days ago
    2 Mar 2026, 11:19 GMT
  2. Clarification questions by214 days ago
    20 Mar 2026, 17:00 GMT
  3. Submission deadline204 days ago
    30 Mar 2026, 12:00 BST
  4. Contract starts142 days ago
    1 Jun 2026, 00:00 BST
  5. Latest notice published78 days ago
    3 Aug 2026, 15:49 BST

Notice history

3 events · 2 releases on Find a Tender · since 2 Mar 2026
  1. Tender notice published
    2 Mar 2026, 11:19 GMT
    UK4
  2. Contract details notice published
    3 Aug 2026, 15:49 BST
    UK7
  3. Status changed to complete
    3 Aug 2026, 15:49 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value (inc. VAT) £135,0001 contract inc. VAT; no net value published
Contracts signed 1latest 21 Jul 2026
Awarded toValueDateStatus
SPS Doorguard LimitedSME£135,000 inc. VAT †—Awarded

Contracts

  • Contract 1 · SPS Doorguard LimitedSME

    Signed
    21 Jul 2026
    Value
    £135,000 inc. VAT
    Period
    22 Jul 2026 – 21 Jul 2028 · up to 21 Jul 2029 with extensions
    Status
    active
    Extensions
    Single optional extension period of 12 months

Contracting authority & participating public bodies

Halton Housing

Contracting authorityPublic authority - sub-central government GB-CHC: 7744 · GB-PPON: PJYQ-2612-YCZX Waterfront Point, Warrington Road, Widnes, North West, WA8 0TDContact email

Bidders & participating suppliers

1 commercial party on the notice
  • SPS DOORGUARD LIMITEDAwarded supplierGB-COH: SC113186GB-PPON: PJGD-7544-GZJV The Octagon, Glasgow, Scotland, G4 0EEContact email

Official documents & specifications (3)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender