External Call Handling Service

{
  "id": "073318-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-08-03T15:49:39+01:00",
  "ocid": "ocds-h6vhtk-065f52",
  "buyer": {
    "id": "GB-CHC-7744",
    "name": "Halton Housing"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKD",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "79512000",
              "scheme": "CPV",
              "description": "Call centre"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-SC113186",
          "name": "SPS DOORGUARD LIMITED"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-065f52",
    "lots": [
      {
        "id": "1",
        "status": "complete",
        "description": null
      }
    ],
    "title": "External Call Handling Service",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Halton Housing sought bids for a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out of hours call handling service only, but this requirement has grown to include notable in-hours support.",
    "procurementMethod": "open",
    "procurementMethodDetails": "Below threshold - open competition"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-CHC-7744",
      "name": "Halton Housing",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD71",
        "country": "GB",
        "locality": "Widnes",
        "postalCode": "WA8 0TD",
        "countryName": "United Kingdom",
        "streetAddress": "Waterfront Point, Warrington Road"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "7744",
        "scheme": "GB-CHC"
      },
      "contactPoint": {
        "email": "tenders@cirruspurchasing.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PJYQ-2612-YCZX",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-SC113186",
      "name": "SPS DOORGUARD LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKM82",
        "country": "GB",
        "locality": "Glasgow",
        "postalCode": "G4 0EE",
        "countryName": "United Kingdom",
        "streetAddress": "The Octagon"
      },
      "details": {
        "url": "http://www.spsdoorguard.com",
        "vcse": false,
        "scale": "sme"
      },
      "identifier": {
        "id": "SC113186",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "tenders@spsdoorguard.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PJGD-7544-GZJV",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "value": {
        "currency": "GBP",
        "amountGross": 135000
      },
      "period": {
        "endDate": "2028-07-21T23:59:59+01:00",
        "startDate": "2026-07-22T00:00:00+01:00",
        "maxExtentDate": "2029-07-21T23:59:59+01:00"
      },
      "status": "active",
      "awardID": "1",
      "renewal": {
        "description": "Single optional extension period of 12 months"
      },
      "documents": [
        {
          "id": "073318-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/073318-2026",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2026-08-03T15:49:39+01:00"
        }
      ],
      "dateSigned": "2026-07-21T00:00:00+01:00",
      "hasRenewal": true,
      "statusDetails": null,
      "aboveThreshold": false
    }
  ],
  "initiationType": "tender"
}

{
  "id": "018341-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-03-02T11:19:19Z",
  "ocid": "ocds-h6vhtk-065f52",
  "buyer": {
    "id": "GB-CHC-7744",
    "name": "Halton Housing"
  },
  "tender": {
    "id": "ocds-h6vhtk-065f52",
    "lots": [
      {
        "id": "1",
        "value": {
          "currency": "GBP",
          "amountGross": 135000
        },
        "status": "active",
        "renewal": {
          "description": "Single optional extension period of 12 months"
        },
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "awardCriteria": {
          "description": "50% Quality\n50% Cost"
        },
        "contractPeriod": {
          "endDate": "2028-05-31T23:59:59+01:00",
          "startDate": "2026-06-01T00:00:00+01:00",
          "maxExtentDate": "2029-05-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKD",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79512000",
            "scheme": "CPV",
            "description": "Call centre"
          }
        ]
      }
    ],
    "title": "External Call Handling Service",
    "value": {
      "currency": "GBP",
      "amountGross": 135000
    },
    "status": "active",
    "documents": [
      {
        "id": "L-1",
        "url": "https://www.delta-esourcing.com/respond/9TA2HTT625",
        "documentType": "biddingDocuments"
      },
      {
        "id": "018341-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/018341-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-03-02T11:19:19Z"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Halton Housing require a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out of hours call handling service only, but this requirement has grown to include notable in-hours support.\nFull details of the required service are detailed within the 'Service Specification 2026.pdf' which can be found within the 'Supporting Information.zip' folder.\nUsage figures for the last 12 months can be found in the attached spreadsheet titled \"HH Call Service Usage Jan to Dec 26.xlsx\".\nThe outcome of the tender process will be a single contract with one service provider. The contract will be for an initial 2 years with 1 option to extend by a further 12 months, up to a maximum 3 years total contract term, subject to HH requirements and the performance of the successful service provider. \nThe anticipated commencement date is estimated to be 1st June 2026.",
    "tenderPeriod": {
      "endDate": "2026-03-30T12:00:00+01:00"
    },
    "enquiryPeriod": {
      "endDate": "2026-03-20T17:00:00Z"
    },
    "aboveThreshold": false,
    "submissionTerms": {
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.delta-esourcing.com/respond/9TA2HTT625",
    "procurementMethodDetails": "Below threshold - open competition"
  },
  "parties": [
    {
      "id": "GB-CHC-7744",
      "name": "Halton Housing",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD71",
        "country": "GB",
        "locality": "Widnes",
        "postalCode": "WA8 0TD",
        "countryName": "United Kingdom",
        "streetAddress": "Waterfront Point, Warrington Road"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "7744",
        "scheme": "GB-CHC"
      },
      "contactPoint": {
        "email": "tenders@cirruspurchasing.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PJYQ-2612-YCZX",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}