Official UK procurement notice
FW Services- Partnership Customer Support- Multi Site 0328
Authority: SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC (Public body)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionTender to provide vulnerable customer support programme (2026-2028) with 2x1 optional year year extensions to March 2030.
SSEN would like to invite proposals from trusted parties who are experts in their field to create a programme which delivers lasting outcomes through joined-up services that benefit customers who are in fuel poverty.
As SSEN approach the remaining 2 years of the ED2 price control our commitment remains that we deliver services, invest in networks and support customers and communities. Our ED2 business plan includes;
- Promotion of Priority Services across both our licence areas
- Provide support and advice to customers in Fuel Poverty to help them to lower the amount they are spending on energy using Energy Efficiency measures.
- Support customers to access Low Carbon Technologies via grants and support them through this process by collaborating with local authorities, contractors and other agencies who carry out these works.
- Providing 5,000 Energy Efficiency Packs to customers in vulnerable circumstances, including fuel poverty
Aim
To create a programme which delivers lasting outcomes through joined up services that benefit customers who are in fuel poverty.
Scope
The programme should include the promotion and registration of Priority Services, provide support and advice on fuel poverty, energy efficiency measures and support customers to access Low Carbon Technologies. 5000 Energy Efficiency packs should also be distributed to customers in vulnerable circumstances. This programme should cover both our North (north Scotland, including Highlands and Islands) and South (south central England) Licence areas.
- How the procedure runs: All interested parties are welcome to view the Opportunity Listing in our Source to Contract System, Jaggaer. Under 'Current Opportunites' you will find all the details on how to register and be invited to the Pre Qualification Questionnaire in Jaggaer: https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=442 All criteria for the PQQ are included in the link above and on registration to participate in the PQQ. All eligible suppliers will be invited to participate in the tender (ITT) where all relevant critera will be provided.
CPV: Call centre · Provision of services to the community
How this framework works
From the published notice- Type
- Closed framework
- Call-offs
- call-offs are awarded directly to appointed suppliers, without further competition
- Framework period
- 1 yr 10 mo · up to 3 yrs 9 mo from 15 Jun 2026
Published description of the framework
All PQQ criteria can be found under 'Current Opportunites' in Jaggaer.
All eligible suppliers following PQQ stage, will recieve all relevant contract & criteria information for the award will be provided at Invitation to Tender (ITT) stage.
SSEN are looking for one supplier to be our partner in both our North (north Scotland, including Highlands and Islands) and South (south central England) Licence areas.
It is SSENs intention to award to 1 supplier.
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£900,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- PQQ- FW Services- Partnership Customer Support- Multi Site 0628: Please follow the link to the Current Opportunites page on our Source to Contract system Jaggaer to find all PQQ critera. The ITT (tender) award criteria will be set out at the time of tender.
- “FW Services- Partnership Customer Support- Multi Site 0328” is a framework: the contest is a place on its panel, not a single contract, and call-offs are awarded directly: getting appointed is the whole game.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Utilities
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 9 Mar 2026, 14:00 GMT
- Last source update
- 19 Jun 2026, 10:26 BST
- Award evaluation window
- Submission end – 12 Jun 2026
- Authority reference
ITT_6200- FTS notice number
2026/S 000-020921- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06656dFind a Tender
- How it runs
All interested parties are welcome to view the Opportunity Listing in our Source to Contract System, Jaggaer. Under 'Current Opportunites' you will find all the details on how to register and be invited to the Pre Qualification Questionnaire in Jaggaer: sse.app.jaggaer.com/esop/guest/go/opport… ↗
All criteria for the PQQ are included in the link above and on registration to participate in the PQQ.
All eligible suppliers will be invited to participate in the tender (ITT) where all relevant critera will be provided.
How it was run
Official notice- Requests to participate (first stage)
- 7 Apr 2026, 17:00 BST
- Appointment period ends
- 7 Apr 2026, 17:00 BST
- Clarification deadline
- 2 Apr 2026, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
All interested parties are welcome to view the Opportunity Listing in our Source to Contract System, Jaggaer. Under 'Current Opportunites' you will find all the details on how to register and be invited to the Pre Qualification Questionnaire in Jaggaer: sse.app.jaggaer.com/esop/guest/go/opport… ↗
General Jaggaer Supplier Guide can be accessed here: www.sse.com/potential-suppliers ↗ and all questions can be sent to Kirsten Telfer, [email protected].
All PQQ responses must be submitted via Jaggaer, we will not accept email submissions.
If you are unable to provide coverage for both the North and South licence areas, you may still submit a response to the PQQ. However, please note that progression to the ITT stage cannot be guaranteed. Suppliers offering partial coverage will only be considered for advancement in circumstances where the number of qualified bidders capable of covering both licence areas is insufficient to support a competitive ITT process.
Timeline
9 Mar 2026 → 19 Jun 2026 · 7 dates- Tender notice published226 days ago9 Mar 2026, 14:00 GMT
- Clarification questions by202 days ago2 Apr 2026, 12:00 BST
- Admission / appointment period ends197 days ago · period end, not a bid countdown7 Apr 2026, 17:00 BST
- Award decision expected by131 days ago12 Jun 2026, 23:59 BST
- Contract starts129 days ago15 Jun 2026, 00:00 BST
- Assessment summaries sent125 days ago19 Jun 2026, 00:00 BST
- Latest notice published124 days ago19 Jun 2026, 10:26 BST
Notice history
6 events · 4 releases on Find a Tender · since 9 Mar 2026- Tender notice published9 Mar 2026, 14:00 GMTUK4
- Tender notice published1 Apr 2026, 16:05 BSTUK4
- Contract award notice published19 Jun 2026, 09:37 BSTUK6
- Status changed to complete19 Jun 2026, 09:37 BST
- Contract award notice published19 Jun 2026, 10:26 BSTUK6
- Contract signature expected1 Jul 2026, 23:59 BSTscheduled
Routine re-releases (4)
- 2026-03: 1 release · 9 Mar 2026
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Changeworks Resources for Life LtdSME1 Jul 2026 – 31 Mar 2028 · up to 29 Mar 2030Extensions: 2x1 year optional extensions until end of March 2030 · Amended: Update of email from generic to procurement representative. | £2,880,000 inc. VAT | 19 Jun 2026 | Awarded |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- SOUTHERN ELECTRIC POWER DISTRIBUTION PLCContracting authorityPrivate utility
Framework contractors & participating bidders
1 commercial party on the notice- Changeworks Resources for LifeFramework contractor
Official documents & specifications (4)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender